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Reviews 410
Joerg
Jul 17,2019Connor was able to point me into the right direction to get the matter resolved. Highly appreciated. Thank you very much.
Georges
Jul 16,2019Helpful and professional
Stuart Saunders
Jul 15,2019Thanksalot for your help!
khawaja raheel
Jul 11,2019Very Helpful. He dealt with my query very efficiently and helped me regarding issue related to my report. Thanks
TS
Jul 06,2019Tom was fantastic! Very helpful and gave me solutions to all my issues. He was very proactive and kept I. Touch with me regularly over email until my issue was resolved! Thank you Tom! 😊
M Dutt
Jul 05,2019Very helpful especially Tom who explained and assisted with patience and knowledge
paola meglio
Jun 28,2019Tom from Consumer Service has been absolutely great. Professional and efficient service. Well done
Jaymie Kitchingman
Jun 25,2019Well , it took me over two months for Transunion to rectify a default that shouldn't be there. The lender had ammended it and everytime I called I was told to speak to the Lender , to wait or just be fobbed off all together . How Frustrating ! I had email evidence, however no one would accept emails as evidence . Hit a brick wall everytime was disgusting to be honest . First time I spoke to Chris , I thought he was like the rest, wouldn't listen unhelpful and unwilling to help but admittedly I was slightly high rate and getting frustrated so we didnt resolve anything. He was following processes not understanding my situation required a bit of stepping out from the box . When I got Chris again, I was calmer and eventually When I got my point across he did go the extra mile , looked into it and after 3 months the default was ammended . So thanks Chris for helping me ! I don't know why my situation took so long and why nobody would help for months though as it was simple really. Something to work on for the future ?!
Peter Kelley
Jun 25,2019I tried for one hour to obtain an online review. On each occaision on entering my credit card details CORRECTLY!! Your system did not accept the EXPIRY Date of my card. The message being ''Credir card expiry dateshould be the the current monthor at least one month in the future'' - What a ridulous statement.!
Guy Mercer
Jun 24,2019All the call line options direct you to the website. Awful and amateur approach to credit rating. Uninformed customer helpline assistants.
Carol Downie
Jun 19,2019Sorted a notification for me sympathetically and with compassion. Great service five stars
Vickie Bradford
Jun 18,2019Absolutely brilliant service. I have a dispute which needed some information and it was dealt with swiftly and with good customer service.
Marcus Trap
Jun 18,2019I was very pleased with my response from Neveen. Dealt with my query very abruptly and professionally making it easier for me to deal with the situation at hand!
andrew m
Jun 07,2019There was an address that I'd never lived at or had any connection with on my credit file... a chap named Conor sorted it out for me really quickly.
Mark Andrew Oakes
May 31,2019Annabelle was very swift to reply and help me with my account query.
AMINA A MUWANGA
May 31,2019With no reservations I would recommend this company to anyone wishing to use it. I was really pleased and grateful to their prompt, clear and professional responses to my queries. Credit go to Laula who tirelessly responded to my emails with clear and precise details of what I wanted to know which she did with the highest degree of professionalism. Very appreciative for the support she accorded to me that left me very satisfied. Keep it up Laura and thumbs up.
Kelly Ford
May 30,2019Conor helped me by removing an alias I had never been known by very promptly. Much appreciated.
Alice Parkinson
May 24,2019Annabelle was very helpful with dealing quickly and efficiently with my request and having it resolved.
Sharon Barnett
May 24,2019You’ve all been so prompt with responses, personal and professional in a subject that I really dislike, tarred with my name from my past and ex husband. Everything else I am positive and full in control. My finances have been a nightmare and I have paid for in many ways. As a team you have helped resolve and bring conclusions. I’ve slept well this week, the first time in ten years! Thank you all for you efficiency, effectiveness and efforts. Happy bank holiday! Thank you!
June
Jul 18,2019I had a dispute on my credit report which I raised. My query was answered promptly and efficiently. The Customer Service Team’s response was polite and personalised - not just a standard template. I raised the same dispute with another credit report provider at the same time and am still waiting the courtesy of a reply! Thank you Credit Karma for excellent service.