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Reviews 640
Kenneth
Dec 22,2020i realize it isnt a big order and its that time of year but parts were ordered on the 15th and its now the 22nd and its still awaiting shipment thats why a 2
Ed
Dec 22,2020Items were delivered in a timely manner and worked well.
Mike
Dec 22,2020No review First I ordered a mic and was told there was none in stock when when ordered your computer said you had stock. I guess that can happen. Second I ordered a charger and I can’t rate it because I haven’t seen it. Ain’t automation grand?
Jacob
Dec 19,2020Two way direct is the best online site I’ve purchased from. I put an order and instead of letting it be and not contacting me they called me the next day and told me about the little situation they had, it turned out the specific order I had chose to purchase was not in stock with them that they would have to look for it else where, They told me not to worry that they will fix the issue. Later that day I had called back and they told me the issue had been fixed and that I would get my order on time and that’s exactly what happened my product made it on a timely manner and the product is awesome it works like a champ I couldn’t be more satisfied!.
Smokeys Shim Shop
Dec 15,2020Speedy delivery, Great company to deal with. Look foward to doing business with them again.
Mathew
Dec 15,2020So far your asking for a review and according to your website my stuff hasn't even been shipped yet its been over a week.
Terry
Dec 09,2020Did not receive my order.
Alan
Dec 08,2020very pleased with the ear piece and service
Robert Silliman
Dec 04,2020Wrong peace tried contacting CS NO ANSWERS
Ole
Nov 29,2020The item has been purchased and paid for but not received
Aaron
Nov 28,2020Fast customer service
MOHAMED
Nov 25,2020Hi TwoWay You are awesome site to find everything related to aviation devices However I've encountered small problem in my order and your team were very helpful to assist me and cancel the order and refund me But unfortunately it is taking too much time to refund and I still haven't received till today So please you need to improve that part of refund procedures anyhow thank you and It was pleasure dealing with you. Update 1 : I've checked many time however I'll check again until the end of the week and inform you. Update 2 : Twoway team kept following the problem with me until it has been solved successfully and the issue was out of their hands it was banks transferring issue. I have upgraded the stars from 4 to 5 cos you deserve it . Thank you
Jose De Avila
Nov 24,2020Please use caution when ordering directly from Two Way Direct. I would personally try elsewhere and not recommend their services. Nearly a month ago I ordered from them, but my items never made it to my hands. Apparently someone from their team generated an invoice with an invalid tracking number so I was unable to track and receive my package and consequently the package has been missing. They have refused to take accountability for providing me with the invalid tracking number (Their error) and now I am out of $700! Pretty insane. I am an LEO and military vet...to that community I say watch out...Two Way Direct doesn't care.
Aaron
Nov 12,2020The order was processed quickly! Given that Two Way Direct was not my original choice for radio accessories (antennas), they have proven with speed, great prices, and excellent product quality that this should be my first stop shop! Thanks!
Marilyn
Nov 10,2020Excellent customer service. One item wasn't compatible, I emailed a representative and the team responded immediately with a form, fed ex label and fed ex pick up assignment.
Jose D.
Nov 10,2020I'm hoping to update this review in the near future, but for now I'm going to give Two Way Direct one star for customer service. Unfortunately, my package was allegedly delivered and stolen from my front steps. Two Way Direct could have been a bit more diligent about their shipping process in order to prevent such a thing. I placed an order with them on a Sunday evening and received a follow-up email that same evening that my order was a success and was awaiting shipment. I finally received an update 5 days later that my order was shipped, providing me a tracking number that I found out to be invalid so I was unable to track my package so I could be present to accept it. Apparently, the package was delivered the next day after receiving their invalid tracking number and was left on my front steps without a signature...on Halloween Day of all days! Now I'm getting the run around from them. I've dealt with other companies after going through a similar situation in the past and those companies have either reimbursed me immediately or sent a replacement. I'm hoping for the best, but let's see how this plays out. Please use caution when ordering from them.
Nik
Nov 09,2020Two weeks and hasn’t arrived or shipped 🤷♀️ I would try elsewhere.
Robert
Nov 06,2020Fast delivery, works great. No complaints here!
WILLIAM.M
Nov 04,2020They. Are. A very good company and very respectful they actually called me to make sure that I ordered the right product for my needs. And tested it. Out. To make sure there were no problems before they shipped it out.. that's. Great. I will recommend them for your radio needs..
3262 Grey Hawk Court, 92010, Carlsbad, US
http://www.TwoWayDirect.com
Janice
Dec 30,2020I needed the headset for work as we have to share them. With covid I wanted my own and the company doesn't provide them. This one is great and fits beautifully and it is just for me!