To leave a review you need to be logged in
WaveSpas.com offers a premium selection of inflatable and rigid eco foam hot tubs, bringing luxury relaxation to your home.
Shop now WaveSpas.com specializes in affordable, high-quality hot tubs that provide an exceptional at-home spa experience. Explore our key product ranges:
Rigid Eco Foam Hot Tubs – Energy-efficient and durable hot tubs with superior insulation for year-round comfort. Inflatable Hot Tubs – Portable, easy-to-install hot tubs that provide relaxation anywhere.
Have questions or need help? Check out our support resources:
Troubleshooting Guide – Find solutions to common issues with your rigid eco foam spa. FAQ's – Frequently asked questions to help you choose the right spa and get the most out of it.
At WaveSpas.com, we pride ourselves on providing luxurious hot tubs that deliver the ultimate relaxation experience while remaining eco-friendly and energy efficient. Our models are designed for ease of use and durability, ensuring you get the best value for your investment. With fast shipping and excellent customer support, we make it easy to enjoy the spa life from the comfort of your own home. Shop now
Reviews 706
Mr Coombs
Apr 30,2024Fantastic customer service. I ordered some filters from wave. I went to replace them and realised they didn’t fit as they weren’t the right filter type. I contacted the customer service last night and sent some photos. By the time I’d woke up this morning they had already replied and sent me the replacement filters . No hassle, no fuss. Great service
Mark Pittam
Apr 30,2024I'm a repeat customer of Wave Spa, and their service continues to impress. My Tahoe Eco Foam Hot Tub arrived less than 48 hours after ordering. The improved thermal efficiency is already noticeable – my tub maintained its heat far better than my previous model. I did retain the inflatable thermal cover & bubble wrap layer from our square inflatable tub to act as additional thermal layers. So far it's working well as long as you deflate it a bit so the cover can fit correctly. Setup was mostly straightforward, but two areas could be better: Foam panel instructions: The included instructions on how to assemble the foam panels were lacking. I found clearer directions on the Wave website. Liner alignment: Without a specialized tool, attaching the liner to the velcro was difficult for me. Wave, if you have such a tool, let me know – this would be a useful accessory even for those who have issues with grip in their hands. One last note: the instructions don't mention the purpose of the included clear plastic tube. Is it for drainage? After 24 hours, monitoring the energy usage, we have seen the difference from the old inflatable tub to the Eco Foam tub. The cost dropped by £2, and then by another £3 when we used the timer function for it to turn on after 18 hours. Pros: - Excellent customer service and fast delivery - Noticeable energy efficiency and heat retention - Mostly straightforward setup -Depth is better, allowing for more water to cover the body Cons: - Foam panel installation instructions could be clearer. - Difficult to align liner properly without a tool. - Unclear what the included plastic tube is for!. Improvements: - Timer Function should allow for repeat patterns of turning on & off for more efficiency. Overall, I'm very happy with the Tahoe Eco Foam Hot Tub and would recommend it, especially to those looking for energy efficiency. 29/05/2024 - Update One month in - The tub has been working great, energy usage is down, with the timer (not a repeat timer) we've dropped our costs from £10 a day to keep the inflatable tub heated at a decent temperature to around £3.50 a day with other electrical costs! BIG downside - the remote control is not water proof where the cable enters the remote, today it stopped responding to any button presses or powering off. So far I've not managed to get it to respond and I'm waiting on Wave Support to get back to me about this as it seems to be a big oversight that the remote is not as water/weather proof as it seems!
Aaron Averett
Apr 29,2024Everything was good for the first few months, we loved the tub and it worked great. We had an Osaka. I understand if they are improving their product over time, but apparently at the expense of customers. They have not stood by their product as I would hope for this level of cost and quality portrayed. Initially there was a problem, but a new liner was sent promptly. About 6 months in we turned the air on and the inner liner separated from the sidewall of the hot tub and created air pockets around the edges. Shortly after that, all through the tub there started to be rigid wrinkles and then the tub started leaking. When we informed wave spas of this they told us that we were beyond the warrantee period and that we could buy replacement parts if we wished. When the liner was removed because it leaked, the foam was deformed and compressed on one side and looked like it was starting to disintegrate. Beware, most of the reviews are in the first few months and during that time ours worked great too. For the cost of these spas, I would expect them to last more than 6 months. The heater/filter unit also has gotten louder as time has gone on, we now turn it off when we are in the tub because it got so loud. If you only put it up and take it down and dry it out when you don't use it, it might work better but both the initial and replacement liner didn't last more than 6 months, so just beware.
Angela Beale
Apr 24,2024What a brilliant product, the Thermal protector cover fits perfectly in the Wave Spa. We couldn’t believe how much quicker the water heated up and how it stayed so much warmer. A great product, highly recommended. Arrived really quickly and well packaged.
Beth Woodley
Apr 21,2024don't bother with this company . First I pre ordered and they told me it was being delivered next it was out of stock again. sent me an alternative wrong colour. we've now spent a week trying to convince them to take it back as the pump / heater is clearly faulty. trying to get us to prove we've done everything or to say we've not plugged it in correctly when it's been plugged into 3 different sockets in the house. it's a pile of crap. bubbles don't work littlerly just ripples so the pump isnt working . shuts off after 4 mins won't come back on for 20 minutes. waste of money and refusal to take it back and refund . never had so much ago in my life with a faulty item will make a smalls claims through the courts if they don't sort this out . and don't bother with customer service phone line goes to VM and they answer emails EVENTUALLY ! been a week and have a very dissapointed disabled son
Phillip turner
Apr 20,2024Bad customer service. Wave spas sold items they didn’t have and refused to refund for items not in stock. 2 weeks of conversations and they were refusing to refund. Clearpay dispute raised and another 5 days later refund issued. 3 weeks to get refund after waiting week and half for items to be dispatched. But from lazy spa instead.
Barry Patching
Apr 20,2024We brought our Wave Spa just over a year ago along with a Thermal Cover and an outer cover and we used it throughout the year and I must say it was the best investment we have made. We also recently had to purchase a protective cover to replace one we already had,to keep the heat in the hot tub. I had an issue with my order which turned out to be a Google pay issue but the Customer Service team at Wave Spas sent me out a replacement very promptly. I would definitely recommend buying a Wave Spa Hot tub to anybody and their Customer Service is excellent. Very well done 5 Stars
Nina Williams-Kemp
Apr 19,2024I recently purchased the Atlantic Integrated Spa Rattan Inflatable (6 persons) from Wave Spa, and I couldn't be happier with my decision. This hot tub is an absolute game-changer! From its sleek design to its soothing jets, every aspect of the spa screams luxury and relaxation. First off, I have to commend Wave Spa's customer service (special mention to Paddy). They were incredibly helpful throughout the entire purchasing process, answering all my questions promptly and ensuring a smooth transaction. It's clear that they prioritize customer satisfaction, which is something I greatly appreciate. This isn't my first purchase with Wave Spa either. This is actually my second hot tub from them, and just like the first one, it has exceeded all my expectations. Our first purchase from Wave Spa was the Rigid Foam spa which was so economical to run, like 1p a day and was awesome. For our 2nd purchase we decided to try an inflatable version as they have recently changed the design so the heater is integrated inside the spa so we ordered the Atlantic Integrated Spa Rattan itself, it's nothing short of amazing - & so much quieter plus the integrated features make it a breeze to set up & use. Whether I'm looking to unwind after a long day or host a relaxing evening with friends, this hot tub is the centerpiece of our outdoor oasis. Overall, I can't recommend Wave Spa enough. If you're in the market for a top-of-the-line hot tub backed by exceptional customer service & value for money, look no further. Wave Spa delivers excellence every time. I have to say every time i step into my wave spa, its like coming home…
Jason Mathnov
Apr 19,2024My heating unit for my hot tub broke within the 1 year warranty period. I contacted support and after sending a video showing the issue Wave swiftly sent me a replacement heating unit! Great customer service, fast shipping of the replacement, and a warranty that covers most ways the system can fail. 10/10 would recommend again
roland dakin
Apr 18,2024Quality products (sup's) supplied with everything you need. Miscommunication with delivery but all sorted in the end.
Klaudia S.
Apr 18,2024I bought a jacuzzi and it was the best decision this year. High-quality product, quick and trouble-free service and shipping of the order.
Mrs Diana Newman
Apr 18,2024The 4. Person Tahoe spa has been a great success with us and our guests. Even my 90 yr old mother could get into the Tahoe because the rigid foam sides were strong enough for her to sit on to swing her legs in.
Vicky
Apr 17,2024Preordered a hot tub from Wave Spas in early March for pre-order delivery early April. At the end of the week that my order was due to be shipped I received an update to say there had been an issue with the order and my delivery was now expected to be dispatched mid May. Zoe was very helpful and arranged for me to change to a different model to be delivered that same week, however the week passed with no update and after chasing them for a response I was told a technical error meant the product was now out of stock and a delivery date for either hot tub would be June/July. I have requested a full refund for my order and am yet to get a response two days later. Totally respect that these things can be out of a companies hands however the communication from Wave Spas has been poor. I was really looking forward to trying out their product however a 3-4 month wait from order to delivery is just ludicrous.
Emily
Apr 13,2024I ordered a rigid foam 6-person hot tub just before they came out with the integrated heater units. Delivery was quite a bit later (like, a couple of weeks) than stated. This caused problems with making sure we were available for delivery. The instructions for assembly were absolutely awful. It was clear the hoses needed to be installed in a particular way and there was a channel in the foam for a hose - but absolutely none of this was mentioned in the instructions. I sent an email for better instructions and they responded several hours later with a video - as customer service is not located in the US. The first go around, it leaked. Badly. We could not figure out what was going on. We had to disassemble it and check everything again. The filter housing is very tricky to get on and off. It's threaded and shouldn't be this much of a problem, but it is. It's like it doesn't catch. The heater only goes to 102 degrees, not 104 as advertised. It absolutely will not go higher. Within a couple of days of use, the filter was done. You only get one with your $2000+ order. I was able to buy some time by soaking and cleaning it, but really didn't want to do more business with this company and looked everywhere for an alternative. I could not find filters anywhere other than Wave Spas. I placed that order six days ago, and it still has not been shipped. VI filters don't fit. S1 filters don't fit. The primary problems seems to be the size of the hole in the middle - it's much bigger than these other two sizes and the channel inside of it won't take these smaller-hole filters. You could buy several inflatable spas for what this thing costs. Replacing those would be less expensive and less hassle than this thing has been. I don't know if the filters are proprietary, but Wave Spas has a transparency problem for sure. Avoid.
Pawel
Apr 10,2024Great products with good performance/price ratio! nice contact with company
David Mikael
Apr 10,2024In my first few months I’ve had high highs and low lows with my WaveSpa Tahoe. But I can say the customer service team has come through on more than one occasion! Very pleased with the team! Specifically thank you Zoe for the help!
Andrew M
Apr 05,2024My initial delivery had the wrong inflatable cover.The company has quickly and without fuss sent me a new cover for the correct size of spa.
Consumer
Mar 30,2024Bought a 6 person inflatable lid to go inside my Hot tub (different brand) and it works brilliantly on my 6-8 person spa.great insulation- gets quickly to optimum temperature now with lid on. Very pleased. Great piece of kit and easily transferrable.
Michael Richards
Mar 29,2024I purchased a portable spa and it only works for 15 minutes at a time. I have contacted customer service and they said that it only works for 15 minutes then shuts down and that is the way it is designed. Terrible design as people do want to enjoy their spa for more than 15 minutes
9-10 Charlotte Sqaure, NE1 4XF, Newcastle Upon Tyne, GB
https://wavespas.com/
Ian Maloney
May 01,2024We bought a Tahoe 4–6-person Spa. I was persuaded to choose this model by the phrase in the description "90 aqua jet massage system " Once set up I was disappointed to find simple air bubbles. Having said that this product is a happy medium between an inflatable spa and a solid resin hot tub, it does look very nice and not like a large paddling pool. When putting it together, be prepared for all components to be a tight fit and you will need a strong grip. This is to be expected in order for it to hold its shape and rigidity. If you want something that's a quick set up, take down and put away on a whim, this is not the spa for you. If you want something that stays up for the season or longer but don't want a permanent car sized lump in your garden then this could be a good option. Another thing that persuaded me to buy this product was that in the description and illustrations WiFi controls were seen. After our first use we went back to the instructions to set up the WiFi. We installed the ap and received the code etcetera only to find no WiFi button on the controller. We emailed Wave Spa to see if a WiFi controller could be sent. They replied saying "the WiFi function is not compatible with your version."and that "We are asking the website team to change this." So, expected aqua jets are not aqua, just air jets and expected WiFi, not there. Subsequently my initial high star rating and recommendation has fallen, how very disappointing!