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Reviews 594
John Robert Parker
Jan 03,2024quick response and online help to sort a problem for my ticket booking.
Matthew Gleaves
Jan 01,2024These might be good for buying tickets but god help you if you need a refund, and that's even WITH purchase protection. The form for requesting a cancellation gives various options to select for the reason, these include options such as bereavement and pregnancy. The unbelievable thing is though is that if you select 'Bereavement' you have to actually send them a copy of the death certificate!! And for 'Pregnancy' the actual MAT1B form to confirm the delivery date!!!! As if you would do that due to data protection. And this is all just to cancel a photography walk for god's sake. I mean, they may as well ask for a video of the conception too or proof there was a funeral whilst they're at it. Please avoid this booking company at all costs. Please.
Ian
Dec 31,2023Wasn't too hopeful that my last-minute change request would be accomodated on New Year's Eve weekend, 24 hours before the event started. My bad of course, but Will responded to my request within an hour and sorted everything out. Really impressed with the support, and experience overall.
Pilks
Dec 29,2023What could be simpler, a link from the location I want to book my tickets, order & immediately I have a reference. That & my ID is all I need at the performance location. So easy, no printing at home no finding bar codes. The code has linked to my diary & the location. So glad no post especially at this time of year. This is the way book tickets & even printing at home is using trees. Only one drawback - have to travel to the theatre, now if they could arrange teleportation that would be perfection. Until then I am more than happy with their service, they even make contacting them a simple process
T Huckstep
Dec 29,2023Contacted with question about wheelchair access and tickets. Extremely helpful and response in just a few hours. Fantastic and Will was extremely helpful!
julian scott
Dec 29,2023Excellent response to my email. Thank you.
Ronald Pinnington
Dec 28,2023Excellent response to my request.
Paula Lewis
Dec 26,2023Would most definitely use we got tickets again. When I contacted them as had a problem with tickets purchased and needed to see if could be refunded as a couple could not make the event and also if we could change the other 2 tickets. Tayla dealt with my email and on the phone nothing too much trouble and issued refund. We had a very enjoyable afternoon Thankyou
Warren McCue
Dec 20,2023Had bought tickets and couldn't go due to illness. Website wouldn't allow me to change name on tickets and was worried they'd be wasted (that's why only a 4 star, as customer service was 5). <3 hours before the show to get it sorted. Emailed company and told "We'll reply within 1 day" thought that was it. But Alex and Zin got back to me within 1 hour and had the names changed and transferred tickets in no time. Sorted.
Ian Brook
Dec 18,2023The service received from Tayla was exceptional. I had an issue and it was sorted quickly and smoothly.
Katie Andrews
Dec 12,2023Tayla Very quick to respond to my query regarding my ticket. Thankyou
G Eller
Dec 11,2023Quick response to initial and follow up messages. Kept me informed of progress. Genuinely top class service.
Miss fatma murat
Dec 08,2023I booked a ticket for the Saltdean Lido lights up and after I brought the ticket realised I didn’t book the right day. So I got in connect by email and go a reply straight away and my ticket was change with no problem at all. Friendly, quick and reliable.
sandra
Dec 07,2023Replied straight away for a refund for a cancelled gig and money refunded ..
Gary Johnson,
Dec 04,2023An event we were going to was postponed. We were informed promptly and offered alternatives and ticket transfer options. I emailed my preference and within hours this was confirmed and all on a Sunday! Well done and thank you.
Patricia cole
Dec 03,2023I emailed a question today ( Sunday) and then noticed open times was Monday/ Friday. But within a couple of hours I got a email with my question answered! Couldn’t ask for more. Patricia Cole.
Lindsey Argent-matthews
Dec 02,2023Made a total boob on my booking by buying tickets for the wrong night, called the following morning and spoke to Zin who was so polite telling me they would try their best to move them to the next night. Needed to phone the venue the venue to see if this was possible, they emailed me within an hr saying my booking had been moved and attaching my tickets for the following night. Brilliant service. Thank you Zin.
DA
Nov 23,2023Booked tickets for a local event via wegottickets but unfortunately due to a chronic, sudden illness in the family we are not able to attend the gig. I was resigned to losing the money but asked anyway and received amazingly quick,professional and good news from the customer service team( Tayla). A proper example of how to treat your customers!! Many Thanks
Charlotte Lewis
Nov 22,2023The company re-sold my tickets quickly and let me know straight away. Thank you
Unit 13, Kings Meadow, Ferry Hinksey Road, OX2 0DP, Oxford, GB
http://www.wegottickets.com
Steve Bower
Jan 04,2024Really helpful. Would definitely use again