Whistl UK Ltd
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Whistl is a delivery management company providing efficient, high-quality and competitively priced services across Parcels, Fulfilment, Business Mail, Advertising and Contact Centre both in the UK and internationally.
Reviews 902
Pippa Lewer
May 07,2021Can I give no stars? Utterly appalling. Talked to a Whistl operative today. She was polite enough but all she could tell me was "we are only the account holder". This was repeated numerous times parrot fashion. I wanted to know why I was receiving constant "item out for delivery" messages for an item ordered over a month ago which has yet to appear. But even this simple question is beyond them.
Katerina Buchy
May 05,2021Our company has been using Whistl for several years mainly to deliver small packets. Our experience is very good and also our account manager Lauren is very helpful.
Charlotte
Apr 29,2021Our account manager Victoria, and her colleague April were both excellent and very professional always. When we encountered an issue at the beginning of our relationship with Whistl, they did everything they could to rectify the problem and since then our business relationship with Whistl has been very enjoyable. Both Victoria and April are friendly, personable and responsive, and I would thoroughly recommend them. There have been a very limited number of instances where a collection could not take place, but we were always notified of this in advance, and Their attitude and proactivity was highly valued by our team.
Stuart Ray
Apr 28,2021NO customer service...on three occasions I have had items allegedly to be delivered by them all they do is pass your delivery onto Royal mail or Yodel which adds days onto your delivery date and you have no way of tracking it. Latest shipment to me is meant to arrive today and they show as paperwork not even completed at this point. Shipping number H00IEA0015209493 in case but very unlikely event they follow this up.
David Collin
Apr 26,2021Very poor customer service. I was asked to provide my tracking number (JD0002210473843128) and someone at Whistl would check it out to see what had happened to my order. I've heard nothing so far. Total silence!
Slowhand John
Apr 25,2021Totally useless, live plants are supposed to be transported not sit in your hub until they die. Avoid!!
gaurav gupta
Apr 22,2021Parcels lost after creating the shipment its only shows shipment create but nothing turns up when shipment handed over to Whistle. Its happens twice a month and whistle does not bother to resolve the issue more then 300 parcels were lost. Just email them and wait for ages for reply Poor service
J bell
Apr 17,2021Ordered a house number from the UK Sign shop and they delivered using hermes. We opened the parcel and the acrylic back plate was damaged so emailed for a replacement.A replacement was sent out and delivered by whistl again. The same item was damaged in the same place. Sent email with pictures of damaged acrylic and uk sign shop sent another on out.Guess what whistl delivered it again and a 3rd parcel was damaged!!!! Contacted the UK Sign Shop by phone and asked them to send me another replacement out but using another delivery company.Our parcel arrived within 2 days posted by Royal Mail and it was in perfect condition. Never order from the UK Sign Shop if you are expecting your parcel 1st time if they are using whistl deliver it.
Sandra Provan
Apr 15,2021Just received a delivery from whistl the order has been missing since 30th March.No tracking info at any time until today.The date on the shipping label is 30th March so they have had the parcel for 2 weeksbefore passing to Hermes.Terrible service for the companies who use them and the customers who are waiting for deliveries
Chris
Apr 12,2021Great account management from Lauren. Lauren and the team offer a great service for the various Whistl services we use for our business. Keep up the good work!
Gurm Gill
Apr 09,2021Ashleigh Platt is an amazing Account Manager for my services with Whistl. Very proactive with a charming and professional approach when reviewing the various Whistl Service Options for my business and customers. Keep up the good work
Lucy
Apr 07,2021Great Account management, Laura and Paul are both really quick to respond as well as advise on the best products and rates for our business.
Renata Paradowska
Apr 07,2021Sorry that I have to add to the number of poor reviews. Ordered two parcels from the garden shop T&M. First parcel was handed to Hermes (the name says it all I think) - long story short, got a refund; plants eventually arrived dead weeks later dropped at someone else's door. Second parcel was handed to Royal Mail (I initially sighted with relief but, nope, how misleading). Two weeks on, plants still not here. Royal Mail doesn't recognise the Whistl tracking number while all Whistl could tell me is that the parcel had been handed to RM. No end to the story. If the parcel doesn't arrive in the next two days I will be asking T&M for a refund - it's a loss-loss situation for businesses and clients. It genuinly worries me when Whistl claims to be handling a quarter of the national post. Every fourth of my post is likely not to arrive or arrive late - that is scary.
Shannon Hogan
Apr 03,2021My parcel is saying delivered but it hasent ! No where in sight! My tracking information is H00IEA0008526218 very disappointed.
Robert Pohlowan
Mar 31,2021Victoria Has been every helpful through out everything going on over the last couple or year. She As been available if I am unable to contact people I need to. She has been able to give me all the contacts I need to make sure I can keep everything flowing as well as possible.
Beverly McFarlane
Mar 30,2021Live plants have been with Whistl for 6 days. Now today, it says they have been handed to Royal Mail! Guess they won't be live by the time they reach me. Second time this has happened to me. Last time all 30 plants were dead and not even in their pots as the box had had a real kicking. Rubbish service.
peter
Mar 30,2021Order plants from t&m, first lot dispatched on 19fh march, still not arrived, second lot dispatch 3 days later arrived today by normal post delivery, this is not a courier service, its time forms like t&m used a teliable courier service
V G
Mar 29,2021When you order from a company as it says delivered by whistl then whistl hand the parcel over to Hermes and they go on a magical mystery tour with the parcel and “can’t find your address” 🙄🙄🙄🤥🤥🤥
Daniel Oliveira
Mar 28,2021Still waiting an order made in feb 24, (011B004A39000558516001) for which i payed the express delivery and was told it would arrive in 10 days due to the pandemic. After more than a month everything i have is the message Shipment Details Created. Absolutely ridiculous.
Head Office, Fieldhouse Lane, SL7 1TB, Marlow, Buckinghamshire, GB
https://www.whistl.co.uk
Jacob W
May 07,2021My account manager Ashleigh has always been quick at replying and has done all that she can to help get my business set up with competitive rates. Few collection issues but we are always kept well informed by the team.