Whistl UK Ltd
To leave a review you need to be logged in
Whistl is a delivery management company providing efficient, high-quality and competitively priced services across Parcels, Fulfilment, Business Mail, Advertising and Contact Centre both in the UK and internationally.
Reviews 902
Customer Roshan Fernando
Feb 26,2025Extremely unprofessional delivery driver, I Ordered furniture from Amazon, and when the delivery date this unprofessional delivery driver rang me and started blaming me He spoke very rude and unprofessionally saying I didn't put the address to deliver. So he only got my phone number and the parcel from his company to deliver which he put blame on me.
Ellen
Feb 16,2025Saying my parcel has been delivered today but it hasn't.... been home all day, no delivery at all have checked cctv and rind doorbell and no attempt to deliver... yet it's saying it has been delivered!
Valentina P.
Feb 06,202515 days to deliver a package from the Uk to another UK address, with no way of tracking for order in real time. Absolutely ridiculous.
Shane Smith
Feb 01,2025STAY WELL AWAY No way to contact them don’t update tracking information poorest delivery service going
peter tromans
Jan 31,2025Five days for a small package to travel from Suffolk to Somerset. Second class post is a lot faster.
John Cobb
Jan 31,2025awful been waiting 4 days as its been out reschedule every day and today been marked as delivered and guess what its not still dont have it and there web site and chat is a waist of time
adamcsutka
Jan 31,2025Tracking has been stuck on “Collection Scheduled” for 7 days. Seller (musicmagpie) states that package has been handed over to the carrier. I don’t think I’ll ever see it arrive.
David
Jan 29,2025I was notified that an order from Ebay had been delivered, although nobody had rung the doorbell, so I went down to the porch but nothing was there. Two days later a neighbour came to my door with the package, he said that he had found it outside his door in the rain, he also said that he had told the delivery driver the package was not for him but the correct address and entrance was on the other side of the building. Obviously the driver just ignored him and just put the parcel down. Totally unacceptable.
Nicole Hughes
Jan 23,2025Item was collected from seller on 8th January and didn't even reach the hub. No communications. No updates. No way to get information. Seller is now having to make the item again. Assuming lost or stolen by the pick up courier but the item is personalised and therefore of no use to anyone other than myself. Seller using Royal Mail this time around.
RetroFuture
Jan 22,2025What can I say that others haven't done so already? Tracking is non existent, takes them well over a week to pick something up, then it disappears into the ether. Shockingly bad courier. Music Magpie need to urgently review using them.
J M Crosby
Jan 21,2025Whistl have "lost" 2 consignments from Music Magpie now. To me it seems they have a theft problem. Music Magpie need to consider the damage this company are doing to their reputation and look into another carrier, even if it means they have to charge a little more
Ty
Jan 16,2025No text or e-mail updates and delivery of my product was NEVER attempted to my home. They bought to a sorting office which was too far. But wasn't a viable option anyway as I had no delivery card to show. The most frustrating part was the tracking had said that delivery was attempted three times, which was untrue as I was home on all of the occasions. Awful service!
John
Jan 16,2025Ordered from MusicMagpie, just a cheap Blu-Ray, yet it went missing twice in a row, and after reading the other reviews on Trust Pilot, this seems to be a very normal (abnormal) experience. Depending on which Whistl official track site, it was ATDepot or Handed over to Royal Mail, and then vanished. Also since I see MusicMagpie is mentioned a few times, I wonder if Whistl have a bit of a theft problem,. I have no clue, but not gettings parcels one after the other isn't good.
John Farenden
Jan 16,2025Parcel delayed. Awful tracking website. "Parcel at depot" - which depot, where ? Awful chatbot. No contact number for receivers. Had to pretend I was a retailer rather than a receiver to get any response to the online chat. Finally got an email saying they'd lost the parcel, blaming the Royal Mail and saying I had to go back to the retailer. Thing turns up in my letter box 3 hours later. In the words of the football chant, "Whistl - you don't know what you're doing" Avoid like the plague. I've told the retailer I won't buy from them if they continue to contract with Whistl to deliver their goods. I've more to do than chase them around.
Andre Frota
Jan 15,2025Awful service. DO NOT USE! I bought some items on eBay and MusicMagpie used this company as the courier… absolutely worst! The item should’ve been delivered on the 9th (2-3 day delivery) and up to this date Whilst’s tracking system still shows “Collection scheduled”. No updates at all. Avoid this company at all costs. The reviews here are proof enough of how poor of a service they offer. I wonder what happened to my parcel. I hope I can at least get my money back as I have already wasted my time too.
Andy
Jan 14,2025I am baffled as to how this company is still in business. The last dealings I had with them they were supposed to deliver on a nominated day which I had paid for. I waited in all day but no delivery or explanation. A few days later I had an email saying they would deliver - no apology or even acknowledgement of their failure to deliver on the aforementioned nominated day! Sellers should avoid using them until they can prove that they are reliable and trustworthy.
Giorgio Romano
Jan 08,2025First ever order England expected delivery 2-3 days and is correct. No problem my end all fast and efficient.
Ron Vickers
Jan 03,2025Dreadful delivery experience - package received with the contents crushed inside the packaging, that had tyre marks on the outside of it! It's a pity it's not possible to award zero stars!!
FRANCES DAVIES
Jan 02,2025ordered from a company that stated royal mail delivery but used whistl who in turn used evri who are the absolute worse , they dont even have a driver that will deliver to my address . avoid total waste of time
Head Office, Fieldhouse Lane, SL7 1TB, Marlow, Buckinghamshire, GB
https://www.whistl.co.uk
Patrick
Feb 27,2025Oh dear. it says that my parcel has been delivered but it has not. Perhaps most embarrassingly is that it says that the parcel was handed to the resident. NEVER USE THIS 'SERVICE' (if that's the word) EVER!!!! RUBBISH!!!!