Whistl UK Ltd
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Whistl is a delivery management company providing efficient, high-quality and competitively priced services across Parcels, Fulfilment, Business Mail, Advertising and Contact Centre both in the UK and internationally.
Reviews 902
Sally Q
Mar 07,2021Had the email to say it was supposed to be delivered today but online tracking was updated to say “in transit delay” and hasn’t turned up. Their website is incredibly unhelpful and doesn’t say what this actually means and actively discourages you from contacting them or the company who has sent you the parcel.
Amanda Sloan
Mar 04,2021Item to be delivered on or before 26.2.21 this was a present, sitting here on 4.3.21 still no delivery. Tracking not updated since 23.2.21. Contacted the company and no response. Now had to go back to Company I purchased from to find out where my parcel is and they said a response from Whistl will be 48-72 hours. Just not good enough, why say a delivery date when you have no intention of sticking to it and your website is hopeless
Sajid Majid
Mar 02,2021- Service from Whistl has been great, special thanks to Lauren and Alan. - Both always go the extra mile to resolve any issues, even out of office hours. - Fantastic relationship with Lauren, always willing to listen, take on feedback and help our business grow and make things more efficient. Especially, for arranging additional collection when needed and helping us to continue operating our business during lockdown. - Look forward to continuing working with Whistl and hope to increase parcel volumes!
Steve D
Mar 02,2021West Quay Ltd has been a client of Whistl for many years and for good reason. Great service, competitive pricing, straightforward, user-friendly systems, clear, accurate billing across all of our accounts and excellent communications, at an account management, technical and logistics level. Very highly recommended.
Kevin
Mar 01,2021Victoria and her team have been excellent in tailoring a service to meet our needs. they have worked with us quickly and efficiently, allowing us to deliver a great service to our customers. :-)
Customer
Feb 27,2021They have lost 3 micro SD memory cards,the tracking system is never updated,don't use this company,tracking number L1168911000055543001,whistl says royal mail deliver all packages,and Impress gadgets says track it on whistl post
Katie Crane
Feb 24,2021I have been working with Whistl for a few years now and have been generally happy with the level of service. However, since having Victoria McAfee as our account manager this has improved massively. Victoria is incredibly communicative, positive and always ready to support, whether that be responding efficiently to a query or recommending incentives and opportunities.
C Griffiths
Feb 23,2021Victoria is always quick to help with queries and is always has a cheerful and helpful attitude.
Lorraine Gatehouse
Feb 23,2021The company I work for have used Whistl for over ten years for mailing our Monthly magazine to around 7500 of our members. Always received a great service and my account manager, Victoria McAfee is always available should I need any help with mailing.
Paul Denham
Feb 23,2021Having Emma on board is helping getting results and answers on queries. Whistl has definitely got a lot better over the last 12 months with communication and working with us. We had a few teething problems to start with in 2019 but seems to be getting better as we progress through the 1st quarter of 2021. Invoices are a lot clearer now too helping accounts pay more efficiently as you are adding our PO/Job numbers.
Mike Prime
Feb 23,2021I have an extremely helpful account manager in Victoria McAfee who always has a very cheerful and proactive attitude and a very professional customer service attitude.
Philip Griffiths
Feb 23,2021We have received first class support and assistance from Whistl, especially from Victoria McAfee, Account Manager. As a direct result we have moved more of our mailing campaign activity to Whistl from other carriers. Price competitiveness naturally remains important to us but the service we receive also plays an integral part of that process. Phil Griffiths, Appreciate Group
sharon wadey
Feb 23,2021Victoria Macafee has always been very supportive and we have a good working relationship, problems are dealt with efficiently and quickly.
kimberley
Feb 22,2021I star is just too generous. Tried them for two weeks and am pulling my hair out, already. Packages being lost and no stamps on some therefore are coming back to me and I'm expected to cover the postage cost. Packages often well over the 5 day delivery period, more often than not, by the time its gone through a courier. No guarantee all packages get posted from depo the same day they arrive either putting more time to the when it is delivered. More discrepancies than not on how many you've packed and so will over charge you! No compensation for lost packages or if they are returned to you if they forget to put a stamp on it. Don't be fooled by the tracking its of no use at all you can't use it it will only stand for 1 parcel not the box full up until it goes to the depo then no cover at all. It's been a nightmare from the beginning. DON'T USE
Reaver Blackheart
Feb 18,2021Order payed fore quick delivery and the order never turned up and no updates on tracking.
Melanie Gilbert
Feb 17,2021Generally pleased with the service overall - the only issues we seem to have is with temps drivers are used and our pick ups are not collected.
Leighton Evans
Feb 16,2021Great service from Whistl. As a long standing customer they have delivered millions of mail items for us reliably over many years. Great account management from the team!
Liz Wale
Feb 16,2021We have used the company's hybrid mail service for a number of years and found it to be a quick and efficient way to send individual letters or bulk mailings. But during the pandemic it has really come into its own, allowing staff to continue sending out correspondence to colleagues and students while working from home. Despite the increase in volume generated by us (and doubtless other users), the standard of service has remained very high.
Sarah
Feb 11,2021Brilliant communication and customer service. Whistl are not always the most economical DSA supplier, but price is not always the most important factor when it comes to postage. When you are talking about fractions of a penny per pack, service should be as important, if not more so, and that is where Whstl Excel.
Head Office, Fieldhouse Lane, SL7 1TB, Marlow, Buckinghamshire, GB
https://www.whistl.co.uk
Andy Phillips
Mar 09,2021Excellent service both from our account manager Emma to the drivers who collect our mail on a daily basis. Nothing ever seems too much trouble and any issues are always resolved quickly.