Whistl UK Ltd

1.5 (902 Reviews)

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Whistl is a delivery management company providing efficient, high-quality and competitively priced services across Parcels, Fulfilment, Business Mail, Advertising and Contact Centre both in the UK and internationally.

Reviews 902

1.5

Out of 5.0

Ragavendaran Vyasarao

Mar 25,2020

Very poor service. I have ordered an item from eBay and the status still shows as "Shipment Details Created" for past 5 days. The customer service is useless and they don't have a clue about the tracking number. They asking to contact sende and absolutely no accountability.

Firoz

Mar 23,2020

Had ordered an item from ebay, the seller provided the Whisl tracking id. The status of the item has been in "Shipment Details Created" state, for the past 5 days. Also there is no option to contact the Whistl customer agents, when called it goes to an automated reply were it directs customer to check the status in website. No proper customer service and update of the parcel status. Company should learn, of all the reviews 75% have voted bad against your service.

Ian Stevenson

Mar 16,2020

Whistl are an extremely good supplier to work with and our Account Manager Adam Alexander is an extremely positive influence on the account. He is very proactive in managing us as a Customer and I feel we have grown a partnership relationship over to tenure we've been working together.

Helen

Mar 16,2020

The fast majority of our mail lands within the two day window which allows us to mail offers with a short running time and our account manager is easy to get hold of should any issues arise.

Andrew Bowden

Mar 16,2020

Very professional, supportive and efficient service matched with competitive rates. A premier supplier in the postal industry!

Michael Prime

Mar 16,2020

Overall happy with the service we get, only issue sometimes is late handover for Mailmark items for my clients but this has been addressed.

Stuart Speechley

Mar 16,2020

We have used Whistl for a number of years as our main DSA bulk mail provider. After a number of delivery and collection issues over the years, they are now finally providing the service we expect for the volumes we mail.Adam has been an excellent account manager too. I hope they will continue these service levels going forward

Paul

Mar 15,2020

Parcel should of been delivered by Friday 13th to Shepperton Studio. Your own Tracking states delivered at 12:25, then delivery attempt at 13:16 and didn't want to leave it unattended 51 minutes AFTER they had allegedly delivered it!!! To claim they didn't want to leave it unattended is laughable as the studio has 24hr security staff ON THE GATE so unless they are trying to audition for MISSION IMPOSSIBLE they obviously didn't go to the studio. That's excluding the numerous reception staff they would of seen when they signed in and the 50+ staff at our premises. Wonder if the couriers get paid for each alleged delivery attempt they claim when no one is home?

Debra

Mar 12,2020

Awful lied about coming to my house, supposed to be delivered1-2 days took week !! Lazy bleep bleep couldn’t be bothered to put parcel in safe place so dumped on doorstep in full view . If I could give zero stars I would oh parcel ripped as well enough for peak inside will not deal with any company who deal with this company.

P K Grant

Mar 11,2020

Great service. Item arrived on time. Have used them numerous times over the years without any issue

Dan Evans

Mar 10,2020

Great service with regular contact from account manager. Used them for years without any issue.

Lorryp

Mar 10,2020

Worst company I have ever dealt with. I have been mailing them ( and they do reply) since beginning of feb about an item I purchased through wowcher and I still have not received it they are now saying it’s Royal Mail and as yet no one can give me a tracking number, the picture of the supposed delivery or any other information basically not their problem! Will never use either company again AVOID AT ALL COSTS!!!!

Anthony Wrigley

Mar 08,2020

Absolutely appalling courier. They don’t read address details properly, tell you to contact them but provide no means of doing so. A noddy company not a proper courier with appropriate systems in place for customer interaction on queries. DPD, DHL, Royal Mail etc are proper couriers. Amazon should sack Whistl because they are not fit for purpose and reflect badly on Amazons brand and that of Amazon sellers.

sue newman

Mar 07,2020

Cannot get in contact with the company. They have delivered my parcel to someone, but not me. They tried to deliver it once before saying that they had called and left a card, couldn't get hold of them to say they had not been to my house and I had no card. So it's no surprise they have succeeded in delivering to the wrong house now. I live on a main road and have a large sign with house name and number. Useless

Thelma Cowling

Mar 06,2020

Always found the service excellent with postal needs , staff helpful and amenable when dealing with requests. I have used the service for aprox 8 yrs never had any reason to complain .