Whistl UK Ltd
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Whistl is a delivery management company providing efficient, high-quality and competitively priced services across Parcels, Fulfilment, Business Mail, Advertising and Contact Centre both in the UK and internationally.
Reviews 902
Sarah Fursdon
Mar 05,2020We have always received a very high level of excellent customer service through Whistl. Our dedicated account manager is extremely knowledgeable and always responds to any queries we have in a timely manner. I wouldn't hesitate to recommend them to other companies looking for delivery of mail within the UK.
Rachel Jago
Mar 04,2020Exceptional customer care from Whistl! Compared to shocking experience I've had with some other delivery companies, I was so relieved and happy to speak with Whistl's customer service team who genuinely seemed to care. Thanks Whistl!
UKshoes
Feb 28,2020Ebay item purchased 24Feb 15:30 (expecting delivery for Thurs 27th Feb), seller creates shipment details 25Feb@ 0737. Item processed 26Feb by Whistl. 27Feb@2328 still in transit, Until now 28Feb@1425 I still have no parcel. last update was 28Feb 0936 Handed over to Royal Mail! Is that an acceptable time frame? It got one star for being able to track, but only one stars as it is taking 3.5 days just to get to Royal mail?! Instead of delivering it?!
Paulina Skobidov
Feb 27,2020Thank you White Company for saving the day. Totally forgot present for mum and ordered online and delivered when you said it would arrive. Great delivery service from Whistl who Ive not heard of before until I saw the label. Thanks when thanks due
Eric Lopez
Feb 25,2020I haven’t gotten a reply back I need help with an order the tracking number provided doesn’t work
mike
Feb 21,2020stay away from this company, lost all my parcels and didnt offer any compensation, shockingly bad service. How they still exist, baffles me no use this service please!
mirel craiu
Feb 20,2020Worst scammers! STAY AWAY AT ALL COSTS!
Tatiana Martyakhina
Feb 06,2020It's already has been a week since i contacted Whistl UK and so far can't receive any answer from them - where is my parcel and why they keep it In Transit with Carrier since 29.01 January? No answer, no parcel. This parcel service has been chosen by seller on EBay. Never ever again. Worse experience i have had.
Karl Gardiner
Jan 15,2020Ordered a stack of blurays from Arrow Video in November, a couple of which were for Christmas presents. Got an email from Arrow notifying me that the parcel had been despatched on Nov 28. No sign of anything and it is now Jan 15th. Been in touch with Arrow, who are thankfully going to offer replacements in due course. Apparently the parcel was sent without tracking and via Whistl, and is apparently untraceable. I will be recommending that Arrow utilize another courier in future and would strongly advise anyone dealing with a company who uses the Whistl "service" to go elsewhere. Appalling "service" from the courier company.
peter
Jan 06,2020I agree with all the one star reviews. I heard nothing for 4 days until PayPal got involved and threatened to recover my money. Then suddenly it was delivered...via Yodel. Cowboys.
Popescu Mircea
Jan 03,2020I can't explain how companies like this exist in the UK!!!! Probably they have it better in Congo!
Rachel Richardson
Dec 24,2019There are quite a few bad delivery companies out there, but this isn't about them, this is about Whistl. As a company that has two different levels of customer (the business they deliver for and the person/business they deliver to) it's frustrating to discover that they don't actually communicate with the second one at all. I had a recent experience where I ended up waiting over 2 weeks for delivery of an item that I had ordered from one of the businesses who uses this 'delivery' company to despatch their orders. It was stuck at their depot for 11 days but when I phoned up to find out where it was they apparently couldn't give me an answer. To say that the dismissal of my concerns about the parcel I was awaiting by Whistl representatives was rude and inconsiderate is about right. They clearly didn't care, instead referring me back to the company that I had ordered from, who also were unable to find out anything. In the end the original company had to give me a refund, which cost that company money because Whistl is just dreadful. If you're a business looking for someone to deliver your products, look elsewhere, this company is so rude to your clientele, and will end up costing you money.
jerry
Dec 23,2019Two stars, because so long as Yodel are still in business, Whistl are not the worst there is. They took 8 days to deliver but hey, it is nearly Xmas, and the parcel did actually arrive. What was annoying though was that even though I now have the parcel in my hand, the latest entry on their tracking details is still "Details created." No "despatched," no "out for delivery," no "received" .. basically, their tracking system is completely inoperative.
Fiona L
Dec 23,2019I ordered a phone case and matching airpod case from iaccesorize.co - a site supported by Whistl... it has been 9 days and whenever i go on the site to check my order status it says "shipped" and "no info given by carrier, pending". I am disgusted. Do NOT order from any site supported by Whistl. They are scammers and steal your money.
Dave Passley
Dec 21,2019Absolute garbage. Bunch of liars. Tracking No 302369286759 useless. Almost 15 working days and still no sign of parcel. How these scumbags get away with it is beyond me.
Cris Cee
Dec 20,2019Ordered an item from the UK to be sent to Australià. Ordered on 26 Nov and now 5 days till christmas and no parcel received. The tracking has no information to even track the parcel Item bought from Golden Rule Labs and according to them it was handed to Whistl on 28 Nov. Disgusting service for a courier company DO NOT BUY FROM ANY STORE THAT USES WHISTL AS A COURIER COMPANY!
Lady_Hougun
Dec 19,2019Ordered a satnav a few weeks ago should have been delivered within 5 working days so I kept an eye on the tracking 3 delivery attempts on the tracking yet nobody ever came I then check the tracking again & says delivered but it hasn’t been delivered nor has anyone been anywhere near my property to deliver it I have cctv to prove this I’m absolutely fuming 😤 as the satnav was a Christmas present so not only have these cowboys lied but stolen my parcel too
Client
Dec 18,2019Probably one of the worst postal service on this entire planet. About a month ago, I ordered from a UK company working with whistl. My first parcel got lost somewhere «in transit». Seller send me another parcel, and it got lost too, at the exact same step in the delivery process! I had never seen that before, although I place international orders quite often! Will avoid them forever.
Miss Bee
Dec 18,2019They only managed one star as the staff although ineffective were polite. They failed to note two of my phone calls on their records and did not chase the subcontracted delivery service until the third phone call. Each time I called they deferred blame to the subcontracted sevice(Hermes-also useless!) and advised the conflicting messages I was receiving from them, Amazon and Hermes were all the fault of the bar code scanning system. I still haven't received any reply from them, nor the goods!
Head Office, Fieldhouse Lane, SL7 1TB, Marlow, Buckinghamshire, GB
https://www.whistl.co.uk
CP83
Mar 05,2020Great service delivery & delivered within the correct timescales. Thanks Whistl!!