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Established in 2014, ZenMarket has emerged as a trusted ally for shopping enthusiasts around the globe, facilitating purchases from Japan's top stores and auction sites, including Yahoo Auctions, Amazon, Rakuten, Rakuma, and Mercari.
With over 2 million loyal users, we have dispatched more than 1 million parcels worldwide.
Our comprehensive services offer not just shopping ease, but also a loyalty program that rewards our cherished customers. Ensuring smooth transactions, we provide a plethora of safe payment options: credit cards, PayPal, Swift, Skrill, Stripe, and Coingate.
At ZenMarket, our multilingual customer support extends across the globe, diligently addressing your queries 24/7. With partnerships with leading shipping giants like FedEx, DHL, and UPS, we ensure your items are delivered safely and affordably.
Experience our exclusive photo service to view your items in Japan before they're shipped. Opt for our free consolidation service to bundle your purchases, saving on space, time, and costs. Let us make your Japanese shopping journey seamless and rewarding.
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Reviews 787
Alena
Nov 10,2024Good service to use untill a real issue came. I ordered and paid for the item in September. After 3 week of awaiting it, I constantly followed up about it status. Different replies were received from "we will contact the head office" or "the delivery is scheduled from 15 Oct to 8 Nov". Nothing happended as of 8 Nov. The final follow up resulted in the item cancellation message with refund. This message did contain my details, greetings or apologies for 2 months waiting and spending my time and efforts. Poor customer service practices I've ever experienced.
Michael Skyba
Nov 09,2024The customer service is helpful and seems to genuinely care about your experience. Communication went well, they packed my parcel well, and it arrived as expected. The web app is organized logically and is easy to navigate. I think the commission fees are reasonable too, although their existence encourages buying fewer high-value items than more low-value items. My only main point of criticism would be to develop more advanced automation on their backend for making external site (e.g. Mercari) purchases after you mark your intent to buy them. This only happened once out of the ~40 products I bought, but there was a strange delay (few hours), by the end of which the item was already out of stock. Overall I am quite satisfied with the service and would recommend it to most others buying from Japan, perhaps unless the average price of your purchases is something particularly low like 100 yen or so.
Константин Торохтий
Nov 09,2024Отличный сервис, быстрая доставка, хорошая упаковка.
Quino Rodriguez
Nov 08,2024All items arrived in good condition! It's a small box with plenty of cushion for my CD and 12 pieces of RCA plugs. Well packed. Thank you Zenmarket for topnotch service as always
Kevin Barr
Nov 08,2024I was concerned about the packing of my rare Micro Seiki DD-100 Turntable. The team at Zenmarket did a phenomenal job or separately packaging the dust cover, platter and main turntable body to avoid damage during shipping. Outstanding job!
Timo Firebird713
Nov 08,2024Update: Konto wurde nun gesperrt, weil ich mich beschwert habe und bei PayPal nach Hilfe gefragt habe. Absolute nicht empfehlenswert. Schlechte bis keine Beratung. Laut Support gibt es keine Beratung. Rückfragen werden mit einem "Ja passt alles" bestätigt, ohne das Anliegen zu prüfen. hab hier knapp 100€ verschwendet, den Artikel kann ich leider nicht zurück geben, da er aus Japan kommt. @Antwort: Nein möchten Sie nicht, ich schreibe aktive mit ihnen und Sie weisen alle Schuld von sich und bezichten mich der Lüge. Außerdem ignorieren Sie Nachrichten und Lesen nur das was SIE möchten.
A.G
Nov 06,2024I've ordered two parcels using Zenmarket, the first one did not arrive in the estimated arrival time of 1-2 weeks, so I messaged Zenmarket about it and told that I'd have to wait another 45 days before they could investigate it. Thats fine, I waited 45 days and it still did not come. I messaged them on the 45th day and they said that it would take another 1-2 months for the investigation to conclude and for the parcel to either be found and sent to me, or to recieve a refund. Okay, that's when I raised some flags about how I had already been waiting a while and it was getting quite frustrating. I waited for 1 month before messaging again to ask if there had been any updates on the investigation and I was told it'd take several months more. Seriously frustrating and I'm considering taking the route of a credit card chargeback instead as it would be quicker. I don't know if this is how all missing parcel investigations go but I would be careful. I had ordered a second parcel too and that arrived, it was well packaged and it would be difficult for something to break with how tightly everything was packed, so that was good.
Gonzalo Cantu
Nov 03,2024Destaca en su servicio excepcional, maneja buenas promociones constantes. Cobra poco por el servicio que da. Es una de las formas de como comprar desde Japón de lo mejor súper recomendable
Adriana Rueda
Nov 03,2024I've now made several purchases through ZenMarket and have had various parcels sent to me. Their customer service has been exceptional. For one of my parcels, I had originally chosen DHL shipping, as I have usually done on packages shipped from Japan. However, because I had ordered a T-shirt from Mercari, I was unaware that it might cause customs issues with DHL since it was second hand and not from a store. A Customer Service Representative reached out to me almost immediately to let me know that if I stayed with DHL as my shipping option, my package ran a high chance of being seized or returned. For that, I am very grateful and I was able to change my shipping method to one that would ensure my package would be safe. All my items have always been expertly packaged and I have never had anything lost or damaged in the shipping process. I have seen a few negative reviews/experiences here and there, but I think that is bad luck. And of course whenever we have a bad experience, we are going to be upset and likely be loud about it. I am content with ZenMarket's service and am happy to continue using them.
PeteR
Nov 02,2024This is my 3rd shipment with Zen-Market. Friendly and helpful Service! Great Packing and fast Shipping. Just perfect!
Manu Krishnan
Nov 01,2024It was my first order with Zenmarket and I loved the way they handled it. They addressed to my each and every query promptly. Thank you so much. Totally recommend to people who needs Japanese quality items.
Andres “Ritatf” Marquez
Oct 29,2024Llegó en perfectas condiciones, pedí discos de música los cuales llevan una carcasa frágil, pero el pedido llegó en perfectas condiciones.
Andrea Vicario
Oct 25,2024Prima volta che mi avvalgo di questo servizio e mi ritengo più che soddisfatto! Tracking puntuale e consegna tutto sommato molto rapida! Consigliato!
Ety Wijaya
Oct 25,2024Terima kasih paket sdh diterima. Servis sangat baik
Alejandro Garcia
Oct 25,2024Excellent service, the package comes well protected and arrives quickly
Matthew Pawson
Oct 24,2024Items were quick to go from the auction stage into their warehouse, and were sent in a parcel that arrived very quickly. The wrapping and packing of the parcel was flawless - incredibly well done. Will use again!
Marielle Pina
Oct 23,2024Es primera vez que uso Zenmarket y hasta ahora todo bien. Tienen una excelente atención.
Bogdan Nieploszczuk
Oct 21,2024To jest wstrętna firma , chciałem kupić wkładkę gramofonową . I NIC Z TEGO NIE WYSZŁO , A BARDZO MI NA NIEJ ZALEŻAŁO .
Tony
Oct 17,2024buying process is a little clunky but after wining the auction I was able to track the parcel easily , freight cost was cheaper than I have paid through sites like Buyee . The packaging of the item was the best I have ever seen
Sakaisuji L Tower 10F, Kawaramachi 1-7-7, Chuo-ku,, 550-0048, Osaka, JP
https://zenmarket.jp
Rubén
Nov 12,2024Después de esperar desde Mayo el pedido y reclamarlo desde principios de Julio, a día de hoy me encuentro que ni tengo pedido ni tengo soluciones por parte de ZenMarket. Comentar que siempre respondían a mis emails de ruegos de info acerca de mi pedido, pidiéndome siempre más paciencia y tiempo de espera a que llegase el paquete “perdido” a sus almacenes y a día de hoy me encuentro que el seguro ya no cubre por pasar X tiempo, y partir de ahí ya no tengo mas mensajes por parte de ZenMarket…