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We are Croatian company founded in 2006. Our vehicle fleet is new, consisted of many models. Our professional team will welcome you at any of our office all over Croatia and provide top quality service.Visit us at www.avia-rentacar.hr and find that we do better !
Reviews 710
TINCHEV OGNYAN
Sep 14,2024Fast pick-up, good car, nice staff.
claudio salvemini
Sep 14,2024I was charged €50 for arriving 10 minutes late from the scheduled pick-up time.
Jérôme FAIVRE
Sep 14,2024Rapidité de prise en charge. Entreprise sérieuse je recommande.
Deberson Jesus
Sep 14,2024It was a great experience. Firstly, it was good value for money. Secondly, we got a category upgrade without cost. The car was amazing and full equipped. We have a little stress on the check in with the attendance staff asking for security code of the credit card, but nothing that disrupted the full experience.
Leeland Music
Sep 13,2024Dislike: Car tires were completely worn out, that's why we had during our trip 2 flat tires. Also NO navigation. The car itself was also FULL of dents. We had to take at least 10 pictures to show the dents before we drove away from Dubrovnic to Montenegro, so that we could prove that we had not caused this dents. We ordered a VW T-Roc, with navigation, we got a Citroen C4, with NO navigation, car was also smaller than a T-Roc, especially for our bagage. We had to put some of bagage on the passenger seat every day. Airconditioning didn't always work fine, sometimes no airco at all, only hot air... LIKE: very friendly staff before AND after. And because of the (very) bad condition of the tires, the staff member told me that he was going to take care that we were NOT charged for the extra costs, because he agreed that all the tires should have been replaced, before we took off from Dubrovnic. For which we were very gratefull !
Job Den Dikken
Sep 13,2024BE CAREFUL! I booked the car on Discover cars, and bought the full coverage there (100 euro), when we picked the car up in split, the lady at the desk talked really fast about the contract, and offered several other "deals" for insurance coverage, trying to make me pay 350 euro extra for another insurance which I was not going to get back. They also try and make you buy a prepaid gas tank, so that you pay for a full tank in advance, and therefore you do not need to fill ut up before delivery. HOWEVER, then you must deliver it completely empty if you want to get value of that... Another trick they try... At delivery I met another man, when he was inspecting the car he accused me of scratching the whole side of the car. These "damages" were not documented by the other employee in advance, and the pictures I had taken were not clear enough. I was really lucky that another employee came to look at it, and said that those were scratches of bushes, and they can be polished away with a simple cloth, and that these scratches are not visible when the car is clean. I almost lost my deposit because of that (1000 euro!). SO TAKE GOOD PICTURES WHEN PICKING UP THE CAR! The car in itself was good, but the experiences at pickup and delivery are the reason for the bad review.
PY
Sep 13,2024Petit véhicule réservé 1 mois à l'avance pour 10 jours pour 190,85 € dont 22,10 € payé à l'avance. Tromperie 1: Pas de petit véhicule dispo -> la caution passe de 900 à 1100 € Tromperie 2: Bien que les conditions à la réservation indiquaient clairement "It is allowed to travel to Bosnia and Herzegovina and EU Countries.", facturation de 125 € pour "Travelling to NON EU countries cross border fee - 125.00 EUR per rental." Soit une augmentation du prix de 66%!! Passer une frontière doit fortement augmenter l'usure du véhicule !!!??? Tromperie 3: +58 € si vous avez l'intention de prendre un ferry. Prendre un ferry doit aussi fortement augmenter l'usure du véhicule !!!??? Si vous portez des lunettes: + x €, si vous êtes né un vendredi 13: + x €, si ... ,si ... ;-) Bref, attendez vous à doubler le prix convenu
CK
Sep 13,2024Unser Fahrer hatte keine Kreditkarte dabei. Vorort wurde darauf verwiesen, dass für das Reservieren der Kaution jedoch nur eine Karte akzeptiert würde, die exakt auf den Namen des Fahrers ausgestellt ist. Rein rechtlich gesehen war dies bis hierhin unser Versäumnis, da dies auch so in der Buchung benannt wurde. Allerdings hat sich im Weiteren gezeigt, dass der Anbieter genau auf so etwas hofft. So wurden uns alle Optionen bis auf eine verwehrt, um das Problem zu lösen: - Ein Umschreiben des Hauptfahrers ist nicht spontan möglich und muss 24 Stunden vorher geschehen - Kein einziges sonstiges Zahlungsmittel wird akzeptiert oder käme in Frage Lediglich das Buchen der Vollkasko-Versicherung wurde als Option angeboten. Diese sollte 280 Euro kosten (die ursprüngliche Buchung für das Auto kostete 161 Euro...). Da wir vom Fahrzeug abhängig waren, waren wir gezwungen, die Versicherung zu erwerben. Fun fact: Für das Bezahlen der 280 Euro war jedes Zahlungsmittel in Ordnung, selbst Barzahlung :-)
Cosmin Barbu
Sep 13,2024It was a very nice firts experience of ranting a car (Zadar airport) God English , clean car, I got another car that the one i have booked, nicer and it was almost new (7000 km on board). I've the deposit back in 6 working days.
Geoffrey
Sep 13,2024We have been given a van which during our first journey going through the border towards Slovenia, it started showing a message that ADBlue needed re-filling, the AC at the back cabin was not producing cool air and when I queried upon our return to Zagreb after 4 days I was told that they could do nothing and there wasn't a replacement van. A fault in the parking assist cropped up also and I lost the parking sensors. We didn't really get the value for money we paid especially with these facts.
Roman Sologub
Sep 13,2024Citroen C3 instead of VW T-Roc is really a bad change. The car was barely going up the mountains. Charging us 50 euro because or plane is late is not a good business practice for sure. Also, a charge of 50 euro for using a ferry is definitely unreasonable.
Corentin B
Sep 12,2024I was very unsatisfied by the service there. While the confirmation email mentioned a credit card was needed - the agency refused to take my Amex credit card (specialized for travel expenses) and instead charged me an insurance fee worth the double of the rental while other much cheaper insurance policies were available online. Furthermore they started by saying it was impossible to pay with Revolut and when they realized there was no other way finally seemed to be able to take the payment after all which makes me strongly doubt the honesty of their business practices. Lastly I am still waiting on reimbursement of the fuel charge as i gave the car back with a full tank
Renata Czerwinska
Sep 12,2024The car was very clean, we were supposed to get vw troc but got jeep avvenger which was ok, the fue was full, the staff was really nice, the car before was checked very carfully, no problems with giving the car back,the deposit could be lower
Taylor Greenwood
Sep 12,2024The worst experience with Avia Car Rental in Split. We arrived two hours late due to a delayed flight, only to find Avia was the ONLY rental place closed. No communication, no signs, and the office is outside the airport, making it impossible to find in the dark. After wasting time searching, we had to pay for a cab to our apartment. The next morning, an hour after their opening time, the staff were rude, unhelpful, and didn’t care about the extra costs we incurred. Horrible customer service. Avoid Avia at all costs!
M Lester
Sep 12,2024Quick and polite service at Zagreb airport on both collection and dropoff. Got the model as booked and good condition clean car. All was good. Thank you
Fumf Fumf
Sep 12,2024Great. I received bigger and better car, than I paid for. Everything clear and straight forward. If I could wish something on top of what I received, it would be an confirmation email, after car return, that car was received undamaged. Now it's done verbally. That would be okey, if they wouldn't keep my 1100 for additional 3 more weeks. Yes, I know, they hold it, in case of some road tickets etc. Yes, I know, all companies do that and it bothers me in all of them. Anyway, great deal.
Gary Gould
Sep 12,2024Great car and great service.
Stefano Villa
Sep 11,2024Azienda professionale , vettura consegnata in perfette condizioni
Shaun
Sep 11,2024Efficient pick up and drop off. No hard sell for extras like insurance. Would use them again if needed to rent a car in Croatia. Only negative was €80 cross border fee, unsure why this is required for other EU countries as should all be covered anyway but I know is standard practice in Croatia so would have been the same if had rented via another company.
Ulica Narodnog lista 2, 23000, Zadar, HR
http://www.avia-rentacar.hr
Andreas Zehetner
Sep 14,2024The staff did extremely well. They were friendly, competent and fast. What else to expect? Thank you.