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Bellhop is on a mission to change moving as we know it: bringing excellent service, transparency, and affordability to an industry that is known for letting customers down. Having executed hundreds of thousands of moves nationwide, Bellhop knows what’s required to make your move successful (and we have the data to back it up).
Our online booking platform makes it easy to receive an estimate and book your move from the comfort of your couch. Whether you require local, long distance, or labor-only services, our technology seamlessly matches you with movers and professional drivers who are best suited for your job. And you can manage every aspect of your move online from your customer dashboard, including scheduling, communication with your move-day team, and even tipping.
Available in 70 cities across 30 states, Bellhop has you covered with flexible service options, friendly and experienced movers, competitive pricing, and the industry’s best customer support. But don’t just take it from us – check out our customer reviews, which speak for themselves. Local Moving
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Reviews 856
Customer
Jun 11,2024Lack of communication and pricing transparency. Requested an itemized receipt and received an email simply stating what we owe with little detail.
Donna Sandiford
Jun 11,2024These guys were great from the start. They were on time, very professional, very helpful and very careful with my belongings. Everything was wrapped and everything got to my new place in perfect condition. I would definitely hope to get them again if I had to move again.
liz anderson
Jun 10,2024I am a repeat customer. I made a reservation for a move and for some reason two reservations were made, for the same exact date and time. I had to reschedule the move, not knowing there were two reservations. The day before the original move they call to confirm and I told them the reservation was rescheduled. They kept my reservation from the duplicate order!!! They say I should have known and cancelled both. Why the hell would I make two reservations for the same day? They will not refund my original deposit. This is terrible customer service. Luckily I had enough time to cancel the rescheduled move. I will give my business to someone who doesn’t steal money from customers. All they had to do was apply the deposit to the new move and I would have been happy.
Brandon Vidrine
Jun 09,2024It was an overall great experience. The movers helping me were fantastic!
Eden Holyfield
Jun 09,2024The company showed up on time. Handled my items with care. The price was great for an out of state move. Would use them again if needed!
Corrie Campbell
Jun 07,2024On moving day, my truck driver showed up on time but no movers. I called the company and spoke with several people and they said they would get back to me. They had to replace the movers and I was 5 hours behind on schedule because of this. The movers were on there on my arrival and they did an excellent job.
Allison Bengel
Jun 07,2024HORRIBLE!!! On 4/26/24 I contracted with Bellhop Moving to move me 2 miles away on 5/31/24 with a start time between 2-3 pm. I paid a deposit of $102 at that time to reserve my move. At 8:30 am on 5/31, they called and said they wouldn't arrive until 3 pm because their first move was running long. I told them that was fine and then at 3:30 pm they called again saying they would have to reschedule me because they no longer had a truck or driver for me. Rescheduling was not an option for me as I had to be out of my old apartment that same day and I would have made that clear at the time of booking and/or not booked them had they simply been upfront about rescheduling being a possibility. After numerous calls, they finally told me that they could still provide me with movers but that I would have to rent my own truck and find my own driver. At ~4 pm, they said my new movers would arrive no later than 5 pm. The 2 movers arrived an hour late at 6 pm and finished my move at ~11:30 pm. These guys were great but my move was not a 2 man job! I was told I'd have a crew of 3 but only got 2 and naturally the move took longer than it should have, however, Bellhop won't work with me to cut any labor hours off of my final bill. I also had to pay for renting a Uhaul, driver, and transportation to/from the Uhaul rental location out of pocket which I believe Bellhop should reimburse me for. The only accommodation they made was not charging me $150 for a truck and driver, but my total costs associated with procuring my own exceeded that by nearly $300. I contacted them asking for a partial credit and they didn't respond. They should reimburse my out-of-pocket costs and cut some of the labor hours since they didn't fulfill all of the obligations they committed to: provide me a truck and driver, start my move between 2 and 3 pm, and send a crew of 3. Not to mention the emotional stress of this move! I'd give 0 stars if possible - DO NOT BOOK THEM!
Cynthia Phillips
Jun 06,2024The team demonstrated incredible care, professionalism, kindness, positivity, efficiency and excellent communication before, during and after the move. We highly recommend using Bellhop movers!
Kristopher Penland
Jun 06,2024WARNING, BUYER BEWARE!!! (Bellhop Moving Company, and/or via Offerpad "Free Local Move Service")... I recently sold my home in Forsyth county to Offerpad. Offerpad provided a "free local move" for using their service, which they contract out to Bellhop moving. I only used this service to get my furniture and items from the house down into the U-Haul Boxes pod-like containers I rented. The movers arrived, a group of young men in their late teens or early 20's I imagine, who seem to have been sub-contracted by Bellhop moving. They got most of the items wrapped and moved out in an orderly fashion, but on the last container issues arose. #1) They did not wrap nor put available moving blankets over or around the two bedframes that went into this pod, leaving them exposed to damages. #2) (Most important), the group did not have an appliance dolly with them and so they attempted to move the Kenmore Elite refrigerator by hand. They dropped it several times, dragged it and scratched it, left dents into it. It hit the face of one of them when they dropped it, and left a gash in the finger of another a second time it was dropped. By the time they got it into the pod it was severely scratched on both sides, with dents on the front stainless steel frame. Bellhop made the matter worse! I took pictures once I noticed that this wasn't going well (see attached) and later on with assistance I removed items to get better pictures of the fridge. I submitted a claim about the damages to Bellhop ASAP. They came back ONLY offering me $150.00 for the fridge, because their policy is $0.60 on the pound for damages. Of course, this base policy is ridiculous for a multitude of reasons! A) I was not offered extended coverage, told about extended coverage, or offered movers insurance because I was not the customer (Offerpad was). B) $0.60 per pound means that they do not take into consideration items inherent value based on craftsmanship, quality of materials, technology, etc. Or essentially, they do not base recovery on an items MSRP or cost to replace. I naturally complained about being offered this amount, and was offered an additional $150 ($300 total) as Goodwill compensation, likely because I had submitted a claim to the BBB by that time and they were getting involved. They refused to budge on this amount, and to make matters worse their claims process indicates that you either accept their terms within 2 business days or risk forfeiting your claim entirely... Otherwise if you don't accept their claim within 2 days then you lose the meager/nominal compensation that they are offering you entirely. The response from their marketing team via the BBB's services was essentially 'We are sorry this inconvenienced you, but we are sticking to our policy and not reimbursing you more. Too bad, so sad that you lost your fridge' (see exact response below) I certainly hope that no one loses a TV, or has expensive jewelry damaged in a move, because at $0.60 per pound you are going to lose out! I've pasted their responses in email as well as thru the BBB as well for reference. Please don't make the mistake I did. You may choose to either forego Offerpad if the free move through Bellhop is a point of consideration, or ensure that you read the fine print and purchase your own extended coverage or movers insurance because they aren't going to tell you about it if you aren't the paying customer! (Note: regarding Bellhops response to this post… there is so much wrong with this 1) they did not specify in advance that the labor only move would not include a appliance dolly with the team. They admit this was a communication/process miss and yet refuse to do anything to correct for it (showing they really don’t care about the customer, only protecting their bottom line) 2) I only accepted their claim because I was pressured to do so by their policy of either accepting the nominal amount provided within 2 business days of the offer or else forfeiting my rights to the claim! This isn’t much different than holding a legal gun to someone’s head and telling them to make a choice quick, and then when they make the choice the company wanted (minimal compensation) saying “well you accepted it!” 3) the initial rep on the pre-move call ensured me that my items were safe and the team was fully insured when I brought up concerns of damages. They provided me no insight as to there being no appliance dolly, the compensation policy, or their very flawed processes. 4) in their follow up they are essentially proving my point that there service is the incredibly flawed through the Offerpad process. All they can do is “apologize sincerely” and do bringing to compensate properly for my damaged fridge!
Jennifer Brockett
Jun 05,2024Great communication and very professional.
James Bishop
Jun 04,2024The movers arrived on time, were friendly and professional and were able to move all my stuff into my new home within the allotted time frame.
Michael Pearson
Jun 03,2024Bellhop Moving received 5 stars because of these three extraordinary movers, Keith M., Breon D., and Ayo A. On May 23, 2024, they made the move easy, quick and stress free. They were on time and skilled and proficient in their area of expertise. They were attentive and asked questions and went above and beyond to satisfy this customer. What I didn't like was that a manager called and asked to speak with me to inquire if the movers were on time and things were wrapped. All the movers were on time and came before and between the hours of 8 am to 9 am, the time stated for them to show up and my items were wrapped. I don't believe, at that moment, was the right time to ask a customer if the movers were on time and do I have any other problems. All questions like these should've waited at the end of the move as a survey. If I did have anything negative to say, which I clearly did not, it could've jeopardized or sabotaged my rapport that was created between myself and the movers or the move itself. I didn't appreciate that from the manager because there was a sense of micromanaging the movers. In the end, I was completely satisfied and would hire these three amazing movers, Keith M., Breon D., and Ayo A. again, if and when I decide to move again. I sincerely thank them for making this move anxiety and stress free!!
I Esses
Jun 03,2024Something to keep in mind: often when hiring a moving company, you want reliability and are willing to pay a premium for the reliability. As opposed to hiring workers off the street or individuals. Well...the problem is, it seems Bellhop basically hires the same guys for you (off the street) without any central contact who is coordinating between them all. I hired them to unload a truck and all 3 men are basically walking around the building like clown cars unable to find the parking lot for the building. What's worse: they wouldn't call or answer my texts and after an hour told me that we need to reschedule. And then stopped answering my calls. Quite amazing. And i wasn't an irrational client screaming on the phone...i was just trying to help communicate. I would stay away from these guys. I would hire a local company who you know has workers that they work with every day on payroll. Not 1099 workers they find on craigslist the day before a job.
Dana Robbie
Jun 01,2024Hands down, the best moving experience we’ve ever had. Ronald, Raphael, Jaime, and Niyinteretse were professional, polite, and so efficient! When the PODS were picked up the next day, the driver commented on how well they were packed. Zero wasted space, and everything placed so intelligently. Can’t say enough about these gentlemen. Truly a pleasure to have in our home, and we are so grateful for your skills. If we ever move back to Houston, we will not hesitate to book again.
Jennifer Samuels
May 30,2024We had a multi-stop move in 3 different cities in 3 different states. The move went smoothly, stayed on schedule, and was so easy. The crews we worked with were hard working, professional, and friendly. Great experience all around!
xx
May 30,2024The 2 Gentlemen you sent were great. I was very happy with them and the Service.
Skiler b
May 28,2024Amazing On time Respectful
Kay
May 27,2024Clear instructions and estimates. Movers arrived on time and we're experienced. There was an issue with extra time taken by the movers which Bellhop promptly addressed by refunding the extra time. I appreciate the professionalism.
Kyle Banks
May 26,2024Cancelled on me and my 8 month pregnant wife 30 minutes into our reservation time. We took my money in full and after a crew was over extended on a previous trip, they cancelled the team and couldn’t get another team for another 4 days. Was offered 10% off to appease us. That’s the tax basically. Clearly no respect for our time and money. So many other factors re schedule around a move occurring. Found a local team that did it for cheaper. One of the worst possible positions I’ve ever been placed in by any company. Will never use them or trust anything regarding them.
1110 Market St, #502, 37402, Chattanooga, US
http://www.bellhop.com
VA
Jun 11,2024Excellent service, timely.