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Reviews 741
Customer
Jan 06,2024Although the majority of contact with Bells Motor Group was via the phone and emails, the service was courteous and efficient. When I finally met the salesman James Bundy in person who handled my Volvo XC40 purchase he made me and my wife feel at ease and the overall process was a pleasant experience. Thank you!
Andrew Hallworth
Jan 05,2024Excellent service experience at Bells Volvo Bedford. Waiting appointment and there is an office to work from or plenty of space to wait. Mark on the service desk is very helpful and kept me updated on progress. Service was completed with car washed and returned in under 3 hours. Will certainly be bringing our other Volvo cars here aswell in future.
Tom Reeve
Jan 04,2024A very efficient and friendly service provided by Chris Staines when sorting my Volvo remote car connection issue and membership.
kathryn white
Jan 03,2024Fantastic experience at bells kia bedford from start to finish. No stress , all questions answered and jade helped us throughout the entire process and I can not speak highly enough of her. Easy to speak to and extremely knowledgeable. Highly recommend you speak to jade for your kia needs. The family and I love our new sportage, Thanks kia bedford:)
Kasia
Dec 29,2023We are very pleased with Bells Kia customer service, especially a big thank you to Ricky Rose for the introduction to electric cars, and his friendly attitude towards the customer
Michael
Dec 26,2023I made contact with Bells Volvo this week to try and obtain the radio code which we had lost for our old Volvo I spoke with Chris Stains in the parts department who very kindly sorted out my problem and was extremely helpful and very professional, I really was very impressed so thank you again Chris Kind regards Michael
Connor
Dec 23,2023Staff are very helpful, we mostly dealt with a guy called Gary page and he was great
. JOHN SEWELL
Dec 23,2023Good service from start viewing and test drive to end the pick up.
Graeme peddie
Dec 23,2023Northampton branch Kia - both Nick and Gary were very helpful, great service was provided and they both went out of their way to provide me with the best possible deal and service.
Patrick Dryden
Dec 23,2023Fantastic service from Callum C at the Volvo Northampton Branch. Knowledgeable, patient, and no pressure at all placed on us to agree to the deal. We would recommend bells and Callum to anyone looking for a new Volvo
Martin
Dec 23,2023As usual, a visit to Bells Kia in Bedford was a rewarding experience when I popped in for a tyre check last Monday. Georgia was particularly helpful and her kindness and professionalism is always very much appreciated. The service team always deliver the highest level of efficiency and the general attitude of the staff here make what is essentially a chore seem more like a pleasurable experience. Thank you all. Martin
Louise McClean
Dec 22,2023Brilliant service! Such a smooth purchase and i was made to feel at ease every step. There was never any pressure and James was always on hand to answer any question and always responded quickly. I couldn’t be happier with the customer service and of course my purchase. I’m sure we’ll be back in the future.
Nick
Dec 21,2023I've been taking my C'eed estate to Bells the past six years and they've always done a great job. Georgia, thanks for looking after her. Here's to the next 108,000 miles.
Ian Taylor
Dec 21,2023Aaron at the Bedford branch couldn’t have been more helpful or professional when helping me with a new car purchase. His knowledge of the product was very good, and he was always happy to help with any questions I had, even after I received the car. I would definitely use Bells again, and of course ask for Aaron.
Miss Batts
Dec 20,2023James was fantastic from the moment we walked into Kia and through to completion of purchase. Highly recommended. Thank you
Richard
Dec 20,2023Super customer service...very quick and easy process from enquiry to hand over of our new car.
Katy Maguire
Dec 18,2023I have calmed down a little bit from ‘get this hunk of junk off my drive’... but only a little bit. I picked up my brand new EV6 at the end of July 2023. I was very happy with the sales process (Gary Page was very good and the information given was excellent). I have put 4000-ish miles on the clock and after driving the car near to my home on 15 December I was charging when an error message came up ‘Due to a malfunction of the Battery Management System, driving is currently not possible. Please call a workshop or your Customer Care Centre for towing’. I appreciate it was 19:00 so I couldn’t contact Kia but I left the car and managed to get a lift home, however, people get a bit antsy when you’re taking 1 of 2 charging bays… I called Kia at 8:30 (and again at 10:02) on Saturday and was told that the Service Team would be in at 9:00 and they would give me a call, and I have heard NOTHING from Kia since. I have also tried the online chat and all I have been told is that After Sales Care isn’t open. I get it, not all departments are open, but I have a car that apparently can’t be driven and an error message telling me to get in touch with Kia. I basically had to move the car before someone took out their frustrations out on the car but it is completely contradictory to the error message. I also think that the Service Team, who were open, could have called even if it was to say ‘sorry we can’t help right now’. This is new technology, and I took a risk buying an EV in the first place but given that I have to travel for work I genuinely don’t feel safe knowing that unless I break down between 9:00 - 17:00 Monday to Friday I am on my own… It’s a shame, the car is bloody brilliant when it works, just make sure that you’re aware of the risks (there are many forums as it turns out with this exact issue) and how you will deal with them by yourself as Kia certainly won’t be there to help.
April Racimo
Dec 17,2023Exceptional Service from Ricky Rose of KIA Northampton branch! I recently had the pleasure of working with Ricky Rose to purchase my KIA assured used car, and the experience was outstanding. Ricky ensured a smooth transaction, especially for us being first-time buyers. His service is genuinely top-notch, as he patiently addressed all our questions, prioritized our safety with complimentary services, and even threw in some freebies for the car. Ricky went above and beyond by introducing us to cost-saving deals. Highly recommend his expertise and customer-centric approach!
Mairi
Dec 16,2023Fantastic service, highly recommend 👍✨
Shona
Jan 07,2024Gary at Northampton was so helpful. I had an awful experience buying a car from car supermarket but Bells were really professional and friendly and I’m very happy with my purchase. I’ll definitely be returning!