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Reviews 877
Gary N
Nov 24,2024The team assigned to help me was very professional, knowledgeable and always responsive to my questions. Natasha kept me moving regarding my "tasks" that I had to complete and followed up to make sure that I kept the process moving. Kody was extremely helpful and made sure that the process went smooth. I liked the on-line application process which helped me also. Thank you all!
Eric Evans
Nov 23,2024Simple process and great support team, would highly recommend. Great company if you are self-employed as well.
Andrachelle Straka
Nov 21,2024The customer service was exceptional. My team was professional, timely, and helpful. This was my first time purchasing a home and the Better team made it an easy process.
Forrest Doty
Nov 18,2024Ease of use. Great people to work with!
Nathan Sims
Nov 17,2024Had a fantastic experience. I decided to go with Better over another lender recommended by my realtor. I was a little skeptical at first because the rate was significantly lower than what my original lender could offer at same cost. I had no experience buying real estate so I didn’t know with certainty what rate was possible other than to compare to the best rate I was being offered by the lenders I was comparing. I did my due diligence- looked up reviews and compared the terms and read fine print for Better. Things checked out. But I was still being encouraged by the other lenders that what Better was offering was a red flag. I was also told that because they are online to watch out. My realtor was also skeptical due to some bad stories she’s heard from other clients and probably because the lender wasn’t confident. I think she meant well, though. But I decided to take the plunge and go with Better. Chris W. Made me feel very at ease when we spoke. He was awesome to work with. I felt he really cared. He felt trustworthy and was. I had the same experience with Sanam, my coordinator. She was super responsive and caring. They both were very intelligent and great communicators. I didn’t have to worry about talking to someone who wasn’t an expert - they both were and it was apparent from the start. They were attentive and responded very fast to any emails or phone calls. Most of the time, if not every time, if they didn’t answer on first call they called back within 15-30 minutes. Just great customer service. The process from start to finish was smooth. The online portal was simple to use and nice. I liked it. This was a great experience. I’m glad I went with my gut. I’d recommend them highly to anyone who’s getting a basic mortgage and have all their financial ducks in a row. It’ll be the smoothest process ever. I’ll come back if I ever need their service.
erik tyrol
Nov 16,2024I had a great experience and no further recommendations on improvement at this time.
Brett Romney
Nov 15,2024They helped me find the most money for the lowest rate for my refinance. I would highly recommend Better for you money needs!
Cody Haefner
Nov 14,2024I was given a rate over the phone and "rate locked" that rate - only to have it raised just a week prior to closing. On 10/31 I stopped shopping other lenders due to my loan officer getting me a great rate at Better. The day I "locked" I was very clear that we were purchasing a condo - my loan consultant hadn't realized this and said that may change the rate. He put it into the system then came back with good news - the rate actually went down! Unfortunately, this was too good to be true - two weeks later my rate suddenly adjusted up so I would owe $4000 more at closing because they hadn't realized it was a condo, even though I had a very clear conversation saying it was and was given that rate with that understanding from my loan consultant. He apologized for the error, but said there was absolutely nothing he could do, even though this was their mistake. So now, due to an error Better made, I owe either $4000 more at closing or $150 more per month that I was "rate locked" at, and I no longer can shop with other lenders as I am too close to closing.
Dean Santa
Nov 13,2024Account manager Terrence Wolfe unable to provide us with information on how to provide financing to our clients
Enzo Fimognari
Nov 12,2024A company that makes you feel part of the family. Very trustworthy and professional
Brien Dieterle
Nov 11,2024Loved the task oriented website interface
Peggy Soomil
Nov 09,2024I have found "Better" did an excellent job in meeting my needs in securing a loan. They stay in close contact, respond quickly, and come up with good alternatives when necessary. I especially appreciated David Ivezaj and David Mac for their personalized attention to the details of my loan. They were both extremely helpful and kind on a human level.
Jerry Edgmon
Nov 04,2024Nice and productive results
Jonathan Lloyd
Nov 03,2024Expectations were met by a professional team in a tight time frame.
Damon Frugoli
Oct 31,2024The loan process with Better.com was impressively fast, and the communication through the portal, text, and phone was excellent. I highly recommend Better for your next mortgage transaction!
Richard Arca
Oct 30,2024Complete waste of time. I provided all the neccessary documents to begin my line of credit application. Then they began asking for affidavits from people that had no interest in the property I owned. Much of what they were asking sounded odd and I began to be suspicious. In the end I withdrew my application.
William Gleason
Oct 29,2024Riley and Elliot made our experience great. The system is fluid as long as the user provides the necessary information. The Better team is very professional and and we had peace of mind feeling they were on our side. We also got a great rate, especially considering the fluctuations.
Jorge Picazo
Oct 29,2024I refinanced less than a month. Loan officer very friendly and helpful throughout the process. Thank you better.
JC
Oct 28,2024Better was unbeatable in rates, transparency and speed to closing. Their system is so well-oiled that the ball was almost always in our court for next steps! - They helped us seal the deal by closing in 20 days! The big banks all asked for at least 30-40 days. - Only one 1 of the 5 other lenders we talked to was even able to match the rate we got from Better. - The rates were available in real-time on the portal for us to check/select. Every other lender required a phone call or email to check on the latest rates. If you have all the documents you need on hand, and have educated yourself about mortgages, there's no better option than Better (also lenders like Ally that uses their platform)! Amazing experience!
Darren T
Nov 25,2024Better does an amazing job of using both digital services and human interaction to make even difficult loan requests easy. Better's portal to track, sign and submit documentation is top notch. I haven't experienced anything even close to the ease and efficiency when applying for a loan. The individuals who guided me through the process where caring, enthusiastic and capable (Thanks Inga and Jacky). Better is going to be my first stop next time I need a loan.