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Reviews 877
Tom Roth
Oct 25,2024This company is incredibly disappointing. Following my financial advisor’s recommendation, I applied for a $150K HELOC. As a stay-at-home father (my wife passed away), I rely on life insurance proceeds for income. I explained my situation to their advisor, provided all the necessary information, and was told we could proceed. The next day, a sales manager named Daniel called, rudely questioning why I wasn’t moving the loan along. I had completed every step as outlined on their portal, but they rejected some documents. When I spoke with Helen, a loan coordinator, she said I uploaded the wrong files. I pointed out that I followed their website’s instructions and explained that some documents kept disappearing from the portal. She didn’t seem to care about the technical issues I was facing. After re-uploading everything, I received confirmation that the title search and credit check were moving forward. Then, despite having completed all tasks, I got an email saying they wouldn’t approve the $150K line because my son’s SSA benefits only last for three years. I had already provided proof of my financials, showing I had four times the line amount in one account, a near-800 credit score, and only $30K left on my mortgage. I even suggested reducing the line to align with my monthly draw amounts. Instead, they came back offering just $50K. They had all the necessary information from the start to make this decision. In my opinion, they’re neither upfront nor knowledgeable, and I wouldn’t trust them. It feels like a bait-and-switch: promise $150K, then offer only $50K. I pulled my application and would recommend others look elsewhere. I’m more frustrated by the time I wasted with them.
Daniel J
Oct 22,2024Everyone we dealt with at Better was top-notch. I appreciate the constant communication, the ease of using the portal to submit documents, and the task function that let me know exactly what was needed from me. From start to finish it was obvious that the representatives were knowledgeable, responsible, and working to make the process as easy as possible for us. After dealing with a more traditional bank for my last two homes, Better was a breath of fresh air.
texman
Oct 15,2024Documentation was very easy to submit and I was kept up to date on the status of my loan the entire time. My loan officer was fantastic!
Rose finally got approved
Oct 13,2024Better was the only Lender that approve my 2nd home equity line of credit, very grateful for the hard working staff thank you
Listening Ear
Oct 11,2024The loan consultants are not forth coming and lack accountability and follow-through. The "soft" Pre-Approval is not a definite approval and contingent upon an actual overview by underwriting before you can truly get a confirmed approval. The loan agents will waste your time and your realtors if you don't ask the right questions. You're better off doing business with your local banking institution and seeing a loan agent face-to-face.
Jill
Oct 11,2024Very easy to communicate via email and text. Quick replies- easy to upload docs
Don McCormick
Oct 10,2024Everything was online and rapid. A few glitches because our coordicator took vacation and the person to take over did not have direct access to the feed.
Doinita Spahaj
Oct 09,2024Very bad service from Amanda Baker and Steven Blakeway. Very rude and unprofessional
Robert S.
Oct 05,2024This was my second experience with Better. I would like to see Better send a list of documents that are likely needed to complete the application in addition to tasks. I highly recommend Better.
Hunter H.
Oct 05,2024I had a fantastic experience working with Better! Their professionalism and attention to detail exceeded my expectations. Patrick U. and Kasey A. were both outstanding—responsive, knowledgeable, and genuinely invested in ensuring everything went smoothly. They went above and beyond to address my concerns and made the entire process stress-free. I couldn’t have asked for a better team, and I highly recommend Better to anyone looking for a lender with great staff!
Jason Parker
Oct 04,2024This closing was the easiest by far that I’ve experienced. The Better team was amazing and always on top of everything; it seemed like they were working around the clock to get me to closing as soon as possible! I was a little leery about doing this whole thing online, but their system is super-simple to navigate and provide what they are asking for. Plus, I received near-immediate feedback on just about everything. Would definitely recommend and personally use again next time.
Brandon Longo
Oct 03,2024I had a fantastic experience working with my lender as a first-time homebuyer. They were incredibly fast in responding to my questions and took the time to explain every detail of the process, making sure I fully understood each step. Their efficiency in getting everything completed quickly was impressive, and their thoroughness made me feel confident throughout the entire experience. I highly recommend them for anyone looking for a lender who is both helpful and professional!
Linda Dixon
Oct 02,2024It was quick and easy. Everyone as very helpful.
ROBIN SULLIVAN
Oct 01,2024The process from applying for a home equity loan to closing was quick and easy to follow! Better's loan consultant and coordinator did a great job at staying in contact and being available for questions, too!
Prasanna Obala Bhuvanesh
Sep 30,2024Lori and Britney's professional, speedy service with detailed and timely communication was excellent !
Shyam Sankaran
Sep 29,2024Better used to be better. Better used to be great, but their service quality has noticeably declined. I worked with them for a refinance in 2021, and the experience was smooth, but recently, it seems like they've let their standards slip. It’s unclear if they’re committed to maintaining the high-quality service they once offered.
Fred
Sep 29,2024Staff was well trained and always helpful, courteous and friendly.
KARUSH JAGGI
Sep 29,2024Ryan Dang is nailing it. He is on top of his game which means he is fast, friendly and furious (in a good way - furiously working to get me the best deal). I will send you all my referrals and I will come back again. Sanam is great at closing. Thank you.
Travis Powell
Sep 28,2024Easiest mortgage experience ever, I highly recommend this company.
Marie
Oct 25,2024Great communication and, competitive pricing, and quick closing