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Reviews 261
David “Revere Kitesurfer” Dyer
Jun 18,2024Ordered a dropper Post from Bikesonline.com on June 11, 2024 and got my order confirmed and a few hours later and a shipping label was created with a valid USPS tracking number. That sounded like I was off to a good start. On Friday I called to confirm what carrier did my tracking number come from, UPS, FEDEX, USPS or something else? I called on Friday, June 14, 2024 to ask about the delivery carrier that the tracking number belonged to. I spoke with a questionable "BOT" that sounded like a woman pretending to be a ROBOT. Anyway I played along and asked my questions following her prompts. Come 6 days later and check online and the information from the USPS website tracking still says: "Pre-Shipment Shipping Label Created, USPS Awaiting Item LONG BEACH, CA 90810 June 11, 2024, 3:17 pm" Called the phone number a second time on Monday, June 17, 2024 only to get a UK ringtone then that same woman answering pretending to be a bot. She is not. She is 100% human pretending with a fake robotic voice. It's really bad acting. I mean she is really bad at it. She stutters and catches her speaking mistakes trying to correct them but by the time she realizes she got caught immediately asks another question to divert and mislead. This is a big RED FLAG in understanding that I probably have been scammed by a this online "business". I will give it until the end of the day until I contact my credit card company to dispute the charges. So far from what I can see this so called "business" hides behind doing the pre-motions of selling you a product but doesn't deliver it and makes claims of lost packages in transit (as I read from other reivews and people's experiences). There's a lot of these reveiws on Reddit and Trustpilot but the funny thing is you can't seem to find any google reviews about this company. That seems to be their M.O. and if you try to cancel your order they or the company begins a campaign of stalling you with emailed customer service tickets that are amatuer. Nothing happens. This is the scam because they already got my money. They retaliate to customer complaints (not mine yet) with threats of charges, fees to restock items to wear you down on products they don't have. You can't do anything but hope you come out of this with your dignity in tact and hopefully money recovery.
Damien Lipari
Jun 12,2024The customer service is absolutely terrible and if you thought you’ve experienced really scumming automated answering machines this one will truly blow your mind. Terrible warranty claims as well means you better off spending a bit more to get quality at every turn
P.B.
Jun 09,2024Great deal on the bike. My son loves it. Pickup was quick and easy.
S. Newnam
May 29,2024The polygon T6 is an absolute great bike. Completely upgradable. Budget friendly. With some really good upgrades it can be a pro level bike. Shipping is the best in the business. Really good customer service.
Matt Grahn
May 26,2024Bicycle arrived super fast and is awesome. Very pleased, you guys are the best!
Patricia McGowan
May 24,2024My bike was very well packaged and included a tool kit and directions. There were only about three steps to assemble the parts. The only thing I disliked was that the brakes and gear shifter were put on the handlebars upside down so we had to flip those around. But once the bike was assembled it rode beautifully! The gears transition very smoothly and everything works great.
Colin
May 20,2024After repeated attempts to get a status update on my order after weeks had passed, their online order tracking couldn’t locate my order… I finally got a response that they couldn’t locate my items…waiting for a refund. To top it off they just sent a request to review the item that they could not/did not deliver. Really?!?! I’ll be sticking with Jensonusa.com both because they communicate better, have better customer service and orders usually show up within 48hrs.
customer
May 11,2024So far I am impressed! I was skeptical about the DT Swiss suspension but the shock is very supple and supportive. The fork I am still setting up but so far I would say it feels like the SID Ultimate with the original race day dampener. The drivetrain I swapped with AXS and replaced the bars/stem with preferred components. Overall I am happy with the bike and once I get more time on it I will update with any new information.
Dexter's Laboratory
May 11,2024Going out of my to write a review. As far as I can tell this is a very well run company. My bike came in exactly as ordered and even when I originally put down the wrong delivery address the customer service support was 10/10 to help me resolve it. Would definitely order from here again.
Benny Moore
May 08,2024This company is terrible. My 3k bike was delivered with a missing front hub part. Contacted the customer service when I was getting the bike ready for the first time riding it in the spring. They sent me a part number and told me they were not going to send me the missing part. I was expecting more help from bikes online. you would think they would simply send me the missing part.
Robert LaRock
Apr 24,2024I attempted to purchase a helm in a certain color (matte black camo). When I received an email with another color (grey) on it I attempted to contact them to correct the issue. I left my phone number through their fake customer service phone number bot and instead of them calling me, they emailed me which I was on a trip not checking my email. Then they just closed out the ticket as resolved without ever calling me. I attempted to call multi times and they have never returned the call.
Blaine Edward
Apr 20,2024Great prices, great products and fast shipping!!
Bob
Apr 05,2024Really excellent company for bikes. I had never heard of the Polygon brand before and was looking for a budget mountain bike to get into riding with. I'm an experience road and gravel rider so I knew the specifics of what I wanted. I spent months looking for the right bike and the bikes here are so incredibly nice for the price it's almost hard to believe. I've taken my D7 out twice so far and been incredibly impressed with the quality for the cost. Don't be surprised if there's a few cheap parts on the bike, the core components are solid and most of the cheap components are the first ones I'd upgrade on any bike.
Daniel Carawan
Apr 02,2024I bought my Polygon Siskiu T7E - Trail eBike from BikesOnline.com in October 2023. I recently noticed a mineral oil leak on the bike a week or so ago. I ride the bike as you would expect someone to ride a mountain bike; nothing out of the ordinary. I reached out to BikesOnline.com about the issue and the rear suspension was identified as the issue. Instead of agreeing to send me a replacement rear suspension (that I would do them the courtesy of installing myself instead of asking them to pay for the service costs of a bike shop), they want me to disassemble the rear suspension myself, ship the suspension and wait for an undetermined amount of time before the manufacturer gives me a decision about the way forward. So, issue #1, my rear suspension is leaking after only six months. This isn't the first quality issue I've had with bikesonline.com, either. Issue #2, the "warranty" process is ridiculously time consuming for customers like me. Instead of shipping a replacement suspension to me, and me shipping back the one I currently have, they want me to take an unnecessary amount of time and effort to resolve an issue under warranty. I've bought three bikes from them in the past two years and my wife just bought a trail e-bike from them (before we knew about the leak issue), but apparently my agreeable way forward and my business isn't good enough. So, dear buyers, caveat emptor. I won't be doing business with them again.
Steve Mohr
Mar 31,2024Great bike, excellent bang for the buck. Great service also. Have already recommended the bike to others and going to buy my wife one also.
Joseph Combs
Mar 27,2024Found bikes online and polygon bicycles early 2020 when Covid was driving used bicycle prices through the roof. A d7 for my son was the first purchase which has taken an absolute beating without any issues beyond normal wear items; tires, drive train... He races motocross and has also qualified for amateur nationals in multiple classes racing super moto. He’s not gentle on his equipment. Late last year I purchased an n8e for myself and just recently an n7. My experiences with bikes online have been nothing short of great. I recommend them to anyone who may be looking for a new mtb.
Christopher Saunders
Mar 22,2024Bikes online is a great online retailer helping people get into the sport of cycling or continue to improve their experience while lowering the bar to enter the sport. The quality of products they provide for the price is unmatched in the market and they continually work to expand their partnerships and offerings to valued customers. I am very thankful for them that they are not profit hungry and focus on quality, price, and customer service which is also very good and responsive.
Ashwin
Mar 13,2024I got a great deal on the helmet I purchased and the ordering process was super easy. Shipping was on time and absolutely nothing to complain about that as well
ADAM BURGESS
Mar 08,2024Awesome bike and great service. Has a problem during the purchase, but was resolved quickly and efficiently through phone calls and emails.
Vladimir Shoinbayev
Jun 19,2024Great shop. They sold me really great bike (sup 919), enjoying every time I ride it. Any questions were resolved quickly and very convenient way for me. thank you and will be a pleasure for me to keep shopping here.