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Reviews 428
Steven Page
Nov 17,2021Always kind and considerate service once a year. Good efficient company, would highly recommend.
customer
Nov 05,2021I had a new boiler fitted last week and I’m really pleased with how efficient and stress free Boilers R Us organised the whole process. From speaking to Chelsey in the office to the engineer fitting the boiler they were brilliant to deal with. I will 100% recommend them and use again in future. Thanks again guys.
Ellie Curtis
Nov 05,2021I had no heating last week and couldn’t recommend Boilers R Us enough, especially the admin team. Very polite and helpful I was extremely happy with the quick turnaround to have an engineer attend and investigate
Kelly Reeves
Nov 05,2021I had my boiler serviced yesterday & highly recommend this company! They were quick, efficient & hassle free. The level of service provided by the whole team was outstanding, thank you!
Mr Baker
Nov 05,2021Had a new boiler installed yesterday, very pleased with the overall service I received from Boilersrus. The admin staff was very helpful answering any queries I had and the engineers who came to fit the boiler was very professional, tidy and polite. Would highly recommend using Boilersrus fantastic local trustworthy company.
Yvonne
Nov 04,2021Avoid! Dreadful! Fitted a boiler in an area that could not be serviced. Had to get gas safe out who discovered 7 defects (3 were admin). Had to issue court proceedings over something that was so easy to amend. Shame it took that to get my service done. Duane sorted it out and was good - but so much unnecessary obstruction before this. Their behaviour was atrocious
Consumer
Nov 02,2021After a well known multinational company advised that a new boiler was not suitable to be installed in the same position, we sort a second opinion from boilers r us. Dwayne came up with 3 options depending on what would be possible when the boiler was removed. Dean & Dave did a fantastic job in removing and installing a new boiler in the same position, without any problems. Everything was tested to make sure all was working correctly before leaving, all was left clean and tidy too. Couldn't find fault from contacting for advice to installation, would highly recommend.
Karen Harrison
Nov 01,2021Pete and Perry fitted a new radiator after my old one burst. They arrived on time and worked quickly and neatly. I would definitely use Boilers R Us again and would recommend them to friends.
Barbara Howard
Oct 25,2021An excellent service throughout. The new boiler needed to go in a new place and the engineers found a much more convenient and cost effective solution than another company had suggested in the past. The installation process went smoothly with minimal disruption. Dean and his coleague did a fantastic job and were a pleasure to meet. Highly recommended!
Chris Barratt
Oct 14,2021The Engineer that came to quote and ultimately Dean the Engineer who completed my Boiler move and Gas cooker extension was excellent. Very neat and tidy. Good Service all round.
Marines
Oct 04,2021Excellent service, appointment was booked for the next day and issue quickly solved!
Walter Dixon-Jones
Sep 30,2021Had a boiler and water tank installed 8 months ago. While initially happy. The water tank began to leak. Called BoilerRUs to resolve. Sent an engineer round to have a look. Was told would have to resolve on warranty. Fair enough. 2 weeks later still waiting for that call to let me know when my water tank would be fixed or replaced. Have called on numerous occasions to chase this up. I either get told someone will call me back and never do or don’t hear anything from them. This absolute ridiculous. Plovers poor customer service in this regard. Would not recommend.
dan ellis
Sep 17,2021Very punctual, arrived on time and a very polite engineer. Email correspondence was fantastic and efficient. Thank you would recommend, and will be using again in the future!
customer SE9 London
Sep 14,2021I had a new boiler recently installed by Boilers R Us. The job was carried out as planned, beautifully executed and very competitively priced. I only give them a 4 start because to be a little local firm they have dependency of external engineers and sub-contractors for the auxiliary jobs which could cause unexpected delays. In my case the installation was delayed by 10 days after the appointed roofer forgot to turn up. It was not Boilers R US's fault but it took them 3 days to come back to me with a new appointment for the final completion. In the hindsight, I believe 3 days was completely reasonable, but there was a moment I sat with the beautifully installed spanking new boiler in the attic and wondering what is going on. So from my point of view Boilers R Us could invest a bit more on communication with its clients in the future then it will be a five star company. Despite the delay I can wholeheartedly recommend Boilers R US.
Paul Ruston
Sep 03,2021Extremely impressed with the service engineer. Nothing was too much trouble for him. He checked the entire system and ensured everything was working as it should be. Exceptionally clean and tidy as he went about his work.
Stacey Jarrett
Sep 02,2021Really helpful and knowledgable team.
Penny Harvey
Aug 12,2021We were very pleased with the helpful service, advice given,the quality of the work carried out, and the attention to detail. A special thank you to Lewis for all his hard work.
Mark Franchetti
Aug 11,2021Regular, yearly service after new boiler fitted few years ago. This year additional problem with a radiator - prompt, efficient, pleasant. Job sorted and all well. Particularly grateful to Chelsea in the office and the guys who visited. Mark
Carol Stowe
Aug 07,2021New boiler installed on the planned date - engineers arrived on time and work carried out without any problems - all areas were left clean and tidy and new system was explained before engineers left. Cannot fault the whole experience. Just need to learn how the thermostat works !!!
126 Bellegrove Road , DA16 3QR, Kent , GB
http://boilersrus-uk.co.uk
Martin Pearce
Nov 17,2021Good value, quick, friendly and easy to deal with.