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Reviews 874
A Jane
Aug 25,2024Don't believe the reviews! Guarantee not honoured. This company claims to have a long heritage but when we contacted them to ask them to look out our bed that squeaks they said they were not the same company now and the guarantee was therefore not valid. So either they are and can trade off that experience in which case honour the warranty or they are not and therefore untruthful in their marketing. They cannot have it both ways.
Diane
Aug 17,2024Ordered a double bed size blanket box after receiving a choice of samples. Very pleased with it, strong enough to sit on which we wanted. Communication was good throughout, delivery on time and the guys took it upstairs to the bedroom. I do recommend getting samples before ordering as material and colours are not easy to judge online. They were very helpful when I rang.
Elaine Molyneux
Aug 15,2024Great product just what we wanted
Mrs Hardy
Aug 14,2024Appear to be a very customer focused company. Kept us updated from initial order to day and time of delivery. Happy with purchase.
Arti
Aug 14,2024We have purchased 2 beds and both have been of a very high standard and quality
Michael Herriott
Aug 14,2024We were pleased with the product which arrived on time. Quality and colour were good.
beckychaplin
Aug 14,2024I purchased an ottoman bed a few months ago now, and it has exceeded my expectations in every way. The standout feature is undoubtedly the storage capacity. The entire base lifts effortlessly, revealing a spacious compartment that easily accommodates items I previously struggled to find room for. It’s a real game-changer for anyone looking to maximize space in their bedroom. Sturdiness is another key strength of this bed. The construction feels solid and secure, with no creaking or shifting, even after several weeks of use. The hydraulic lift mechanism is smooth and light, making it easy to access the storage space even with the bedding in place. Finally, the fabric of the bed is absolutely beautiful and coincidentally matches my sofa fabric. The samples really helped with choosing a fabric and colour. The upholstery is generally well-finished, with the exception of quite a few loose threads. Overall, this ottoman bed is a fantastic investment—combining practicality with style and quality. Highly recommended!
Sarah
Jul 29,2024I ordered a super king headboard, unfortunately the fabric I ordered was not in stock. They got in touch and sent out alternative choices and arranged my new choice. Customer service is excellent as they always replied promptly and kept me informed of progress and delivery.
Babs Campbell
Jul 25,2024Easy purchase and fast delivery. Bed looks great but it’s a second I think because where you join the two halves together there is a piece of wood and fabric obstructing the metal joins from going on properly. We managed to turn the bed over without them falling off and it holding at the moment but I’m not confident with it.
simon cassels
Jul 24,2024Our bed delivered without legs and the bed looks nothing like the picture online. Repeated attempts to contact customer service and organize a return have been ignored.
Hugh Campbell
Jul 18,2024Great service .bed base is excellent. Delivery was great
vivvpwilliams.co.uk
Jul 18,2024good product withtrouble free installation and removal of packaging and old bed
E stevens
Jul 02,2024Really good company. I ordered a new mattress -sophia penelope brier latex medium double. My old mattress was an expensive one but after 3 years it became really uncomfortable for me so I started to surf the Internet for a new one. I read reviews and looked at many mattresses. I finally chose one and so glad I picked this company . After months of backache and uncomfortable sleep I'm finally having a good night's sleep and no pain. The mattress is supporting my body properly. I love it. I paid a lot less for this new mattress than the very dear one I bought 3 years ago. I had to call them about delivery date and they were very helpful with this . Really pleased with the new mattress. Thank you 👍 😊
Sandra
Jul 01,2024Amazing purchase, the perfect size and the beautiful colour blowed my mind. The delivery was before the expected day. Overall I am really happy with my bed and I recommend it.
Susan Mcintosh
Jun 27,2024Easy to order samples Good representation online of finished product Good quality product Delivered within timescale indicated Would definitely order a headboard from British beds direct again
Linda Roberts
Jun 25,2024We bought an Ottoman from British Beds Direct and have been delighted with both the product (British made) and the service from the company, who sent samples of different fabrics and kept us updated about delivery.
Charlotte Pearson
Jun 20,2024Lovely ottoman, very well made and beautiful. It was great to be able to order samples of the material for free too. The ottoman was made quickly and delivery was perfect- especially as the delivered straight to the room we wanted! Thank you!!
jennifer
Jun 20,2024Ease of ordering online, fabric samples arrived swiftly, excellent two person delivery direct to bedroom.
Nut Meg
Jun 20,2024I like the selection of beds, and the product lives up to the expectations. The delivery took a while but when it arrived it was great. Thank you.
Unit 1A - 1D, The Hill Top Estate, B70 0TX, West Bromwich, GB
http://britishbedsdirect.co.uk
Sarah
Aug 30,2024Friendly, helpful team who expedited my order as requested. Divan base is perfect - exactly what was needed and ordered. Delivery was well organised and the base assembled to a high standard.