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Reviews 874
Antony Grigg
Jun 19,2024Customer service was very helpful when I was ordering the ottoman divan and matching headboard.They mailed throughout the process from dispatch to delivery. Then checked that I was happy with the product after delivery. Very well made product. I have purchased a headboard from them previously and will definitely consider them again in the future.
April
Jun 19,2024Really easy to order samples online, and to then select my options and place an order. My king size blanket box arrived within 10 days in excellent condition, no faults. It is a very heavy and sturdy box with an easy to open strap and gas lift hinges to keep it safely open. Very happy.
Sarah
Jun 19,2024Easy to deal with, delivery took a little longer then expected but very happy with the product.
Vita
Jun 13,2024We ordered a king-size ottoman divan bed on May 25, 2024. Their website states they "aim" for premium two-man delivery within 5-10 working days. It has now been 13 working days, and we have not received any updates via email. Despite following up three times, the responses have been vague, mentioning issues with the fabric we ordered and stating that part of the bed is with the courier. We have received false promises about the delivery date and courier updates, yet no one has contacted us. As a result, we will likely be without a bed when we move into our new house. Additionally, we have been informed that the order cannot be canceled as it is in the manufacturing stage, and we would only be entitled to a 50% refund. Think twice before ordering from this company if you value your time. Addition: The bed arrived three weeks late and had numerous visible holes and stains.... After numerous attempts to contact them, they finally agreed to send me a repair kit (!!) so I could fix the holes and stains myself, along with a partial refund. I received the repair kit and spent time trying to fix it to the best of my ability, but as of July 17, I still haven’t received the partial refund (reimbursement for all my wasted time). Avoid this company like the plague.
STEPHEN STUMP
Jun 10,2024Fantastic company to deal with from start to finish Andy the salesman was one of the most helpful salesman I have ever dealt with,nothing was too much trouble and he phoned me regularly to keep me informed on how everything was going We ordered a king size ottoman and the quality was excellent and very well made. Would definitely recommend
Jillian Campbell
Jun 10,2024Although the first blanket box arrived damaged, the company were quick to sort out a replacement. I am really pleased with the quality and finish and particularly like the soft closing mechanism. It is exactly what I was looking for.
jody ciplinski
Jun 04,2024Utterly hideous service ordered a Ottoman base and headboard five weeks ago.apparently delivered 7/10 working days.had to call every week to be told someone will call me back.no one everdid.I eventually decided to cancel the order.was told I’d have to pay half for cancellation.now bee offered £20 compensation for a £1000 bed terrible terrible terrible
Martin Turner
May 30,2024Placed order was told would be up to10 days,received email with delivery date and received bed within 7days. Bed seem well made and of good quality, overall very happy withpurchase
Zerin Mou
May 28,2024Absolutely bad service. Bad communication. Missed delivery date. And they are totally confused people. They think customer have nothing to do but to reply and communicate with them. Please dnt buy beds from them. There are so many other seller who are why more responsible and honest.
Linda Sudbury
May 27,2024Well made & nice fabric
dawn
May 25,2024I have bought a number of beds from BBD they always arrive on time. You can actually speak to a human being when you phone, and if you leave a message they will get back to you. great quality and an unbeatable price for it.
Ewa
May 24,2024Very good product superb service
MS
May 21,2024I placed an order for a low divan bed a month ago. I chose this website because of the advertised 5 year warranty and the guaranteed 10 days delivery. After placing the order, I did not receive any email notification regarding dispatch. After a few days, I started following up and I had to call almost every day to get an update on the order. I was told that the bed will be dispatched by a certain date and I had to constantly follow through but nothing happened. I was even given a time slot for delivery of the bed but nobody delivered the bed. I called the delivery company and found out that they did not even receive the bed from the retailer. After that I had to make a number of calls to cancel my order and even that took ages. Overall, it was a frustrating experience. No communication. Poor customer service. I finally got a confirmation for a refund almost a month after placing the order.
NORMA DOLBY
May 18,2024Very happy with the bed, colour and design, just what I wanted, not disappointed. Three stars because, no instructions whatsover, I needed to phone the company because the brackets supplied to hold the two parts of the bed did not fit, the hydraulic lift for the bottom half of the ottoman storage, was so strong, on removing the ties to hold it down during transit, the top flew open. It does need a very strong push to bring it down, wont stay down unless the mattress is sitting on both top and bottom parts at once. The floor standing headboard, is quite heavy but only two supporting screws to attach to the bed, really needs another two to keep it firmly attached. New customers should also be aware, I waited 6 weeks for the bed to be delivered, I contacted the company numerous times asking for a date. No issue that the bed took six weeks to arrive, but it should be made clear at the ordering stage, it would not be 10 days, but could take much longer.
Margaret
May 06,2024Ceased trading causing staff not to be paid. Still waiting for wages and redundancies. I would be very wary if you are dealing with this company.
Anna Roberts
Apr 08,2024Ordered a divan base and matching headboard that were delivered in about 7 days. Communication from placing the order to delivery to assembly was exceptional. The bed was cheaper in comparison to the usual high street names, and delivered more quickly too (I did order the mattress elsewhere). So far the product looks OK quality (about what you'd expect for the price). I would recommend British Beds Direct if you need a new bed quickly.
dr chris
Apr 06,2024made to order blanket box, choice of fabrics, great product and great service and great price !
Mandy Hillman
Apr 05,2024Speedy delivery and good communication regarding delivery time
Ms Disappointe
Mar 26,2024Dreadful service - I'm embarrassed to see 'British' in the company name. I don't trust the positive trust pilot reviews of this business. I ordered a headboard and got an automated email confirming my order. I received no further communications. I emailed to ask where my order was and was advised by email this would be investigated but didn't hear from them again. A month from purchase I phoned to ask where my order was, and asked to cancel the order. They agreed to refund me. It is 3 weeks and no refund, again no communication. All the communication has come from me the customer. I would not recommend this company. I notice their website does not have a complaints procedure either.
Unit 1A - 1D, The Hill Top Estate, B70 0TX, West Bromwich, GB
http://britishbedsdirect.co.uk
Mr Anil Parmar
Jun 19,2024Ordered a ottoman very good quality exactly as described on the website