Busroute

Hosted by David Simmons

4.5 (228 Reviews)

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Reviews 228

4.5

Out of 5.0

Kelly hill

Aug 30,2023

Coach turned up on time both ways and the driver drove safe and didn't mind a couple of stops at service. Great service would definitely use again . Also best price out of 5 different companies I dealt with Ben from busroute .was very helpful and kept Mre informed

Ikhide Okhamafe

Aug 29,2023

Called to book a bus trip at short notice - same day, and they were very helpful, along with giving me updates on the driver's arrival time, etc. Marcus, who was my contact person, kept in touch to ensure my expectations were met, all on short notice.

Núria Marzal Albiol

Aug 28,2023

I thought for a very long time how to write this review, as I don't want to be unfair. I used their services 3 times during my wedding weekend, and I have booked the service for my family, because they don't speak English. I booked the service a month in advance. I had phone calls and emails, detailing everything about the three trips, and everything looked fine and the trips were correct, until the day when I was supposed to pay the trip, and the quote had a mistake on the date of the third trip. I contacted the company THREE separate times to tell them that there was a mistake. I would like to say that the first two trips were fine, and my family reached their destination. However, the third trip was supposed to be from Cambridge city centre to Stansted airport. I was driving to my own house on the motorway when my mum called me crying because the bus did not showed up. I had to pull over to call BusRoute.co, and they told me to look for an alternative way of getting them to the airport. I had to call taxi companies from Cambridge to arrange for 11 people with luggage to take them immediately to the airport, otherwise they would miss their flights. My experience was beyond stressful, as my family doesn't speak English and I wasn't there to help them. I had relied on BusRoute to be there on the right day on the right time, as in all my communications, the date was correct. They were the ones that put the wrong date on the quote, and they were told up to THREE times that the date was wrong. I disagreed on the resolution that they gave me, as they considered the final bus trip as a "cancellation", and in their policy, they don't cover the fact that they won't check your communications once they got your payment. I have to say that they refunded the payment for the trip 3 very fast. In my opinion, I think that they should have paid the taxis that my family needed to get to Stansted, but they completely refused and offered me instead a 25% discount on my next trip with them, which I will never use, as I refuse to book with them again. I felt that the service was bad, as they made a mistake, they were given three chances to fix it, and I had to be the one to fix it on the day that they did not show up. The stress that I felt that day, thinking that all my family would miss their flights was enormous. Two of the three trips that I booked were fine, but I would still not recommend using them.

Angus

Aug 22,2023

Customer service was excellent, Ben was very helpful. Our Driver was very accommodating.

Alexander Appiah

Aug 19,2023

BusRoute provided a great service for me and were very efficient. I like to thank the drivers and Ben, who gave me and my team, great customer service.

EMILIA TEGLIA

Aug 18,2023

Absolutely appalling experience. We never even got to see the coach. We booked Busroute to transport 50 wedding guests - elderly and disabled relatives - from the ceremony place to the restaurant. Minutes before the agreed pick up time, I rung the driver and he said he was going to be one hour late because of traffic. Not sure how he expected us to find out if I hadn’t called him. Obviously we had to replan transport for our family and pay for it, too. Not the highlight of my wedding day. Afterwards we spent a month to get some of our money back as they claimed late arrival was due to traffic. And in the end, they only refunded us half of the price (£250) for no service at all. They never even gave us a reason for the lack of communication from the driver. Just to add to this, there were warning signs. Before the actual date, I sent several emails requesting the coach’s number plate and the driver’s name as it was required by the Town Hall for parking permits. I only got to have these the day before the wedding, just to add to the task list. Besides, I don’t know if it is normal practice to have to pay the full fee in advance? I was probably stupid to do so. I paid the deposit and I should have paid the remainder after receiving the service. Don’t do the same. First of all, don’t book anything with Busroute.

Paul

Aug 18,2023

Very good service. We ordered two buses. One had a technical issue a few hours prior to pickup but a replacement was found in good time. Great service. Would suggest opening customer service phone line a little earlier than 11am on a Saturday.

Anthony

Aug 18,2023

Driver was amazing and very polite, everything was clean and tidy he even let me take the dog to the back of the mini bus which the dog enjoyed. He arrived a little late but it’s expected with where we live it’s very busy roads and was expected. The return journey was a little bit more dramatic but was no one’s fault and got sorted as quickly as possible and on the way home stopped off at McDonald’s so all the kids was happy about that the return driver replacement was the same driver as we had going and he went out of his way to make sure everyone was happy. Thank you a lot will use your services again if needed

T Yani

Aug 17,2023

Booking with BusRoute was seamless and the experience was made very stress free and straightforward by the agent that assisted us with the booking, thank you very much Chris

Amreke Kelley

Aug 17,2023

The customer Service was great and the driver most accommodating, I was given updates on both days of travel and the price quoted was the most competitive

Martin Berry

Aug 17,2023

Driver was very helpful, on time and bus was clean, would recommend

Barbara

Aug 17,2023

From start to finish, Chris went above and beyond. A big thank you. Our driver, Corby, was wonderful too, a top man. He came between the times we asked for. There are no issues to worry much about. Overall, we were very pleased.

Abdulrahman Aljuwaisri

Aug 11,2023

Dear Mr. Marcus I wanted to take a moment to express my heartfelt gratitude for the exceptional tour services your company provided. The recent trip I took with your team (Mr.Tony)was truly memorable and exceeded all my expectations. From the moment I booked the tour until the final farewell, your staff exhibited professionalism, knowledge, and a genuine passion for delivering an outstanding travel experience. The tour guide was informative, engaging, and went above and beyond to ensure our comfort and enjoyment throughout the journey. The itinerary was well-planned, allowing us to explore the most captivating sights and attractions at each destination. The transportation was comfortable and punctual, making the entire trip smooth and hassle-free. I sincerely appreciate the effort your company put into creating such a remarkable travel experience. It has left me with beautiful memories that I will cherish for a lifetime. I will not hesitate to recommend your tour services to others seeking unforgettable travel adventures. Thank you once again for your exceptional service. I look forward to joining another tour with your company in the future. Best regards, Abdulrahman Aljuwaisri

Peter Worsey

Aug 10,2023

We booked a minibus for 15 people to go to a concert. Our driver Owen was great, he managed to amend the pick up time on the day. He was spot on time for pick up and return. I left my phone in the bus and he returned it by recorded delivery straight away. Chris our booking agent was in regular contact aswell.

Rosemary Mitchelson

Aug 10,2023

Great and adaptable service for our small wedding party. Friendly, prompt and excellent driver. Chris Jenkins very helpful and friendly too. Fully recommended.

Christine Campion

Aug 08,2023

We got very good service from the booking to the trip. Driver was very professional. He was on time and was an excellent and safe driver. The communication between ourselves and Gary was brilliant.