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Chorley Group pride ourselves on our customer centred approach to business. We started as a family business in 1988 and still maintain those family morals to this day. Starting from humbled surroundings in Euxton (Lancashire), the group has now grown to an organisation operating internationally with numerous dealerships and seven franchises across the North-West of England including Blackpool, Burnley, Chorley, Preston, Bolton, Ormskirk and Wigan. Chorley Group are constantly striving to increase market share and raise our presence in the North-West of England. We aim to do this by supplying a consistent message of our customer focussed approach to business and the desire we have to be persistently competitive in our market place. Chorley Group was founded on and remain focussed on the principle that no matter what, we will be, “Big enough to cope…but Small enough to care”.
Reviews 476
Dave Page
Apr 15,2024Was a great pleasure to meet Naim on the 23/03/2024 very good customer service and helpful, and on the day of handover on 02/04/2024 we made welcome again and his customer experience was outstanding would strongly recommend Blackburn Citroen chorley group to anybody.
Mark Andrew Cassidy-Bluer
Apr 14,2024fantastic service , just like it say;s on the tin , very friendly staff tommy , very helpfull , with all asked question;s tommy added £20.00 free petrol to my purchased car ! would highly recommend chorley nissan dealership
Sergiu Holhos
Apr 13,2024We had an amazing experience purchasing our new Qashqai Epower. Vijay is amazing, very professional and very friendly. He helped us from day one up to the delivery day. We cannot thank Vijay enough for everything he and his team done for us. Highly recommend.
Cameron
Apr 12,2024Recently bought a car Chorley group Vauxhall of Mark. He made the experience really easy and straight forward. Couldn't recommend him enough!
David Terry
Apr 12,2024Just a pleasure to deal with. Alex the salesman was professional, helpful and very pleasant. I have bought many cars over the years but this experience was one of, if not the best.
Sean Reddaway
Apr 11,2024Simon was brilliant. Not pushy, dead friendly and everything was easy. Love the car too!
Howie Speariett
Apr 10,2024Booked a appointment to look at MG4, ZS and HS , at 11am today , thinking of going electric , booked with Simon Kennard at the Chorley branch , what a good experience , gave us the time and courtesy , didn't try to over sale to us , they run out of tea , the guys went out of there way to get the wife a cup . Really good experience and informative , he was very busy but gave us the time we needed , don,t know if we will buy yet, but if we do we will ask for Simon , Thanks ....
Kay Lees
Apr 10,2024I've bought my last 3 Nissan Jukes from Chorley Nissan in Wigan, the last 2 from Paul Atherton. I picked my latest one up last Wednesday from Paul. Seamless from start to finish, perfect car for my needs. Thanks Paul, see you next time
Lee Lambourne
Apr 08,2024We bought my wife a brand new vehicle in February 2024 from Blackpool Nissan from Szymon and his manager Jamie. What an amazing experience, and service from the two of them. By far the friendliest and easiest way to buy a car. We said we would be back in about 18 months for myself when my current car was due to be upgraded. However we couldn't wait 18 months so last week we called back in to see what deal could be done................ 24 hours later I got the exact vehicle I wanted with help of both Szymon and Jamie, some additional extra from them to make it the perfect vehicle. Within 24 hours the car was on site, and in a total of 7 days it was registered, prepped and hidden underneath a bright red Nissan cover for me to see in person for the first time. What was amazing was the daily updates whilst I waited for collection of my car. I received personalized videos showing me my car when it arrived, and updates on where we were with the prep. We are so grateful to Szymon and Jamie for everything they did for us, and still do. We will certainly be returning to this dealership to upgrade our cars in the future, wouldn't trust anyone else with our car buying experience. If you want a no hassle, honest, friendly, great value, quality car buying experience then you must go to Chorley Nissan in Blackpool...… Thankyou so much for everything you have done for both of us, and everything I know you will do in the future. See you at service times.......
Rebecca Draper
Apr 07,2024Purchased a Nissan juke from Darren at Chorley Nissan Wigan. He was friendly, not pushy and explained everything very well to me. He kept me informed of when the car was due to arrive and when I could pick it up. On the day of collection Darren showed me how everything worked and even helped me set the radio stations I wanted. I was very happy with the service I received and will use Chorley Nissan again in the future.
Kevin Philips
Apr 06,2024Purchased what I thought was the perfect car 'mostly' online and arranged collection on 28th Feb. Long story short is that this car broke down 45 minutes after collecting it and 6 weeks later, having been with Nissan 4 times, the engine management light remains on. Longer Story: We had looked for a very specific Qashqai trim for a while - we found what we thought would be the perfect one in Chorley Group Preston - how wrong could we be. Lewis Rourke was amazing during the pre-sales process, videoing the vehicle 'which had a Chorley Preston Full Service History' and answering normal questions. I paid the money and arranged collection a week or so later. I live 6 hours from the dealer. I arrive at about lunchtime and the car is not ready in any state. It had a service and MOT but the advisories (bald tyres) had not been done. I filled in the digital paperwork simply signing a tablet PC - more on this below. Lewis arranged with the workshop to do the tyres and they put a new one on the front left and rear right - not even bothering to rotate them to have the axles match. Not too much of a problem I thought - I have a 6 hour drive ahead of me and need to get on the road - I'll get this sorted myself...!! I've been here about 2 hours at this point just sat in the showroom. I finally leave the dealership at about 3:30 and get to the motorway exiting the 50mph speed zone and try getting up to motorway speed - lights and sounds go off everywhere. The car judders like mad at any speed above 50. I call Chorley and the advice was "err, I don't know what to suggest, by the time you get back, we will be closed".... thanks Chorley - 15 grand spent to buy a broken car and you have no idea other than saying "try to drive it home and get it into a different Nissan dealer tomorrow". I limp the car for the next 8 hours annoying every HGV from Preston to Portsmouth. I call Chorley in the morning and they still have no idea how to sort other than calling breakdown. I do this and while not a review of RAC - they are who Nissan use and who messaged me every 30 minutes from 5 pm until they arrived at 02:40 in the morning. I had to let this happen because without breakdown, I had no way of getting the vehicle to a more local Nissan Dealer. RAC turned up and said - needs to go to Nissan, we can't tow it because someone will need to pay for that. Cheers Chorley - banging advice that. This is not a review of what followed with other Nissan dealers and I'll write that into other reviews but 6 weeks later this perfect car they sold me, which they MOT'd and serviced 1 day before collecting it has needed a new aux belt, a new fuel rail, injectors, spark plugs replaced twice, discs and pads replaced all round, 2 new tyres and ABS sensors. I have begged for Chorley Nissan to engage with me but their absolute arrogance knows no bounds. One call from their aftersales manager with promises to 'deal with it properly' remained as one call. I have since learned that he has now left the group, but rather than someone else pick up the customers he was dealing with - Chorley have simply dropped those relationships as well. We are here now with a broken car, having spent a load of money on travel to and from Nissan locally, hire cars and working through the mess still with a car which throws the engine management light every 2 days. Here's my theory - this car was originally sold by Chorley to the previous owner and was serviced by Chorley - that person then purchased a new vehicle and chopped this one in - Chorley literally went 'wash it and sell it' and didn't do any of the checks they promise they do as part of their intelligent choice used program - Challenge to YOU Chorley Group - I've asked for this paperwork maybe 10 times in email/via Nissan UK but you won't provide it. It didn't happen did it....? I am seriously questioning the quality of the MOT as well but that's ongoing so I will leave it off here. Now coming back to the wonderful Chorley group processes - the lovely Lewis used my e-signature in the dealership captured to start 'the handover process' to also sign every document and score himself and Chorley 10 out of 10 in Nissan and Chorley surveys including that I had been on a road test, that he'd talked through the vehicle, shown me the service book and two keys....................tons of stuff..... none of which happened....!! Go into this place with your eyes open and make sure you look over everything - because if something goes wrong, they are not only clueless in how to fix it - they refuse to engage as well. I reckon I would have had a better experience going to a back street garage. Please Chorley - you can see I don't do reviews - I've done everything I can to beg for your help but you refuse - please can you call me ?? I've another 5 months to reject the car and will do if it doesn't get fixed, all at your cost.
Michelle Butler
Apr 05,2024Steve T, was personable, informative, professional and endeavoured to meet our needs. He explained the pros and cons of each option car we had considered. He was patient going through the regulatory information ensuring we had each set of information was received by email. Because of all the information and consideration Steve provided we purchased a higher spec car and a service agreement. He made us feel valued. We will be actively promoting Steve to friends and family. Also on Trustpilot. We have also provided feedback about Steve to Carwow. Steve a million thanks for a comprehensive service, we walked away as happy customers / clients The show room is airy, really well presented. Each member of staff we interacted with were all friendly and professional. “We love Chorley Nissan Wigan” ❤️
Matthew Butcher
Apr 05,2024From enquiring about the car to driving away in it the servive was exceptional. Paul Atherton was prompt and informative with any query and was on hand to ensure the part ex and purchase was issue free. The car was handed over to me as agreed and met the showroom look promise. This is the 2nd car ive bought from Chorley Nissan, Wigan and not the last.
Lucia
Apr 04,2024Recently purchased our family car from Kia Blackpool and could not fault everyone we dealt with. From the online enquiry, Paul Servant quickly got in touch with a video message showing us the car we'd enquired on and arranged a visit for us that weekend. With two little ones in tow (aged 3 and 18 months), these situations can often become a little stressful but the whole team at Kia made us feel welcome, giving us the time and space to make the right decision and helping with drinks and crayons to keep the littles occupied! After agreeing on our chosen vehicle, Paul kept in touch throughout the week to update us on all checks and arranged a smooth and easy handover. Thank you to everyone at Kia Blackpool and in particular Paul Servant, for your time, care and attention, making what could have been a particularly stressful time for us, a very pleasant experience! We would highly recommend and we're very pleased with our new family car!
Debbie HARRISON
Apr 04,2024Company slogan of “big enough to cope small enough to care” feels very hollow following our recent experience. Saw vehicle advertised, agreed purchase, deposit paid, paperwork completed, date agreed to pick up vehicle. 2 days prior to arranged collection, 1week after the agreed purchase, contacted by the garage to say there had been an error with advertised price. We then Waited for 2 days for general manager to contact us to let us know what was happening, only to be told the agreed purchase could not go ahead due to a pricing error, quoting small print in the contract. Very disappointing considering 5 out of the 6 group values posted on the website. The 6th value obviously the most important to the group ‘to operate profitably’
steve
Apr 03,2024Excellent service from start to handover from Dave Gore. Went above and beyond nothing was to much trouble Dave sorted everything out and put us at ease 10/10
bryan mills
Apr 03,2024picked up my used c3 aircross on 28th march from Chorley Citroen Bolton. Everything about the transaction was made very smooth including a great price for my p/x vehicle.Thanks especially to Dawid Musial for all his help and knowledge. A proper car salesperson. Many thanks Dawid and all at Bolton Citroen.
Joan Rowe
Apr 01,2024Alex was very helpful
Victoria
Mar 29,2024Great service from Chorley Group in Ormskirk. Dealt with salesman Jake, hassle free service and a swift straightforward transaction. Would recommend to others.
Head Office- Ackhurst Road, PR7 1NN, Chorley, GB
http://www.chorleygroup.co.uk
ADAA
Apr 16,2024Very professional and polite. An excellent company. I highly recommend them.