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Chorley Group pride ourselves on our customer centred approach to business. We started as a family business in 1988 and still maintain those family morals to this day. Starting from humbled surroundings in Euxton (Lancashire), the group has now grown to an organisation operating internationally with numerous dealerships and seven franchises across the North-West of England including Blackpool, Burnley, Chorley, Preston, Bolton, Ormskirk and Wigan. Chorley Group are constantly striving to increase market share and raise our presence in the North-West of England. We aim to do this by supplying a consistent message of our customer focussed approach to business and the desire we have to be persistently competitive in our market place. Chorley Group was founded on and remain focussed on the principle that no matter what, we will be, “Big enough to cope…but Small enough to care”.
Reviews 476
Nicholas
Jan 29,2025Bought car from Paul. The process was very painless; there was no hard sell, it was a case of you either want the car or you don’t. Very professional and very transparent throughout. Paul was great, after first viewing of our new car, I put a reservation fee down and was able to view it a couple of times before finally making the decision to buy. Everything went through smoothly with just a simple bank transfer. Elected to purchase the 12 month extended warranty with RAC cover.. very pleased overall
Ian Blackpool
Jan 25,2025On the 15th of January I visited the Blackpool branch and spoke to a very approachable gentleman by the name of Andrew (Pratt-Fryer). I couldn't believe it when I found out after choosing & purchasing a pre loved car from him, he had only been there a few weeks. His knowledge, customer service & first class attention to my needs were met, as well as explaining everything I needed to know along the way in simple terms, making it a very smooth journey throughout. There was no pressure, no forceful/clever selling techniques so I literally felt like I was in the Driving seat & comfortable with his expertise . I was also very impressed with Adam who I spoke to on a couple of occasions as well. The professionalism, friendliness & respect I received from both of them was second to none. I have no hesitation at all in recommending them to friends & family. Well done Chorley Group for having such a good team to represent you.
Kelly Robson
Jan 24,2025Matthew has been amazing throughout the whole process, he was fantastic and thorough. Amazing service. Thank you. Highly recommend Matthew, and the chorley group.
Sharon Taylor
Jan 23,2025Great service
S W
Jan 23,2025I have recently purchased a new Hyundai from John Taylor at Blackpool and wanted to thank him for making the process as straightforward as possible. He is knowledgeable, professional and very helpful. Nothing was too much trouble and everything was ready for us whenever we visited the dealership. It helped that he was also very patient!
customer
Jan 22,2025Ben at the Blackpool branch made me feel really comfortable, nothing was too much trouble and he made the process of trading a car in and buying a pre loved vehicle an easy transition! It's great to know it's a family run business trading in quality and professionalism 👍 the goody bag was a nice touch. Thank you again, highy recommend to friends and family! 💯
Gareth Robinson
Jan 21,2025Great experience buying an Isuzu Dmax, purchase was made easy and very efficient. Both Brett and Robson very helpful with information I needed and good support after the sale also.
Ray Butler
Jan 16,2025I visited Chorley Nissan after booking an appointment for a test drive I spoke with Chantel Pola and arranged a time that afternoon , I received a short video from Chantel who spoke to confirm my appointment and she also quickly showed the car in the showroom , I was straight away impressed by Chantel and her professionalism in speaking well and I knew from that short film I was seeing a lady who knew her craft , on meeting Chantel later that day she greeted me with a stunning smile and hand shake , Chantel asked me many questions re my requirements and answered my questions , whilst I drank the lovely coffee Chantel had made for me , I was then escorted to the vehicle and Again very professionally Chantel showed me all the controls and other items on the car and on my request Chantel let me drive off for my test drive and I was told to take as long as I wanted “ of course within reason “ so yes I did put the car through its paces but not at all breaking any laws or pushing the car , I just wanted to try the vehicles controls etc , on returning I was met by Chantel who made me another coffee and we chatted re the vehicle and I have gone ahead on the contract to buy , Re Chantel in all my years dealing with many main agents and “ MEN ONLY “ industry I found it very refreshing to have SUCH A LOVELY YOUNG POLITE LADY who wanted to know my requirements and answered every question of mine she also showed me how the electric plug worked and asked me to try it , even if I could get in or out ok she dealt with everything , never have I had a sales man being so profecional polite , Chantel honestly is tops in all my years of driving and I really hope her manager reads this feedback and higher up also as I personally feel if there was more Lady sales woman then the “ smarmy salesman image would not apply and as a buyer you would achieve more sales Chantel needs to be teaching other woman on her lovely caring professional sales etiquette , I entered the garage as a customer and shook hands with Chantel and on leaving I asked for a hug as Chantel made me feel happy , and like a treasured customer , I personally would like to see Chantel furthering her career and running her own dealership as a general manager , and be I’d hope the first all female dealership ❤️ Thank you Chantel for all your help and the coffee and your lovely kind attitude your a credit to Nissan and they should be great ful to have you working for them your a very much needed breath of fresh air the motor industry needs
Mrs Caleca
Jan 16,2025This will be the third car I have purchased from Chorley Nissan. I live in Bath and still choose to purchase my car from here. The customer service is excellent. Nothing is too much trouble and they really do their best to get the best deal. When my new car arrived I couldn’t view it being so far away so Vijay filmed it all and gave such an informative description and explained what everything was. The car was delivered to my door by the overly Karen who remembered bringing me my last one. Those small touches mean a lot. Many thanks for such an easy process in purchasing a car.
Ethan
Jan 16,2025Our car broke down, so we went to book it in with Blackpool MG and spoke with the service team (Amelia and Keith, the service manager). They were not helpful whatsoever, lied to both me and my girlfriend, and need to work on their customer service skills, as their attitudes were terrible. If you're thinking about booking your car in here for a service or repairs, I would strongly recommend avoiding them, as they are a complete shambles. **reply to response** Amelia was unhelpful and unwilling to assist, stating she didn’t want to book our car in. Initially, she mentioned the 29th was available, but when we called back to confirm the booking just five minutes later, she claimed the earliest availability was the 4th or 5th of February. When I contacted MG customer services, they confirmed that the 29th was indeed the earliest booking available, which suggests Amelia deliberately misled us to avoid taking the booking. This is incredibly frustrating, especially since we were polite and not being difficult in any way. Additionally, you continue referencing an RAC report that was never provided to my partner, which makes this situation even more frustrating. Please cancel the diagnostic booking, as we will no longer be using Chorley Group for any services. We will also be sharing our experience to warn others about the poor service and lack of professionalism.
Rob
Jan 12,2025Wife was in the process of buying a car. Had just signed everything off with the finance company to then be told the car had been just been sold to someone else
Kevin
Jan 10,2025I recently bought a used Citroën C5, unfortunately with only one key, which for me being quite dopey is a disaster in waiting. A quick Google search told me that any dealer would provide the transponder code usually for free. My nearest Citroën dealer wanted £25. A 20 mile journey in driving snow to the next Citroën dealer was nothing but disappointing as I was treated with a degree of contempt. I came home feeling quite deflated, but third time lucky, I thought I'd phone the last on my list, Chorley group Bolton Citroën. The chap I phoned told me the paperwork I needed and invited me to pop in at my leasure. I visited Citroën today and Zoey helped me to get the information I needed. In no time I was on my way home. The only Citroën dealerships I will consider in the future is Chorley group-Bolton Citroën. Thanks Zoey and Bolton Citroën.
Mr C & Mrs G L E Ormerod
Jan 07,2025I have just purchased a new Kia through Chorley group. Apart from my indecision new car second hand car, it was an absolute pleasure. Jonty in sales was totally understanding as to what I was trying to achieve and at no point pressured me into buying a car, he wanted to be sure I was making the right decision myself and just guided me through my somewhat eratic thought process!! It was a pleasurable process considering how stressful in can be, its a major purchase. Cant wait to get the new motor and look forward to dealing with them in the future for my servicing etc. Keep it up pleasure to not feel pressured.
Kymi Taylor
Jan 07,2025Absolutely made up with how everything was dealt with , really pleased with my csr xx
HKCowd
Jan 03,2025Sold a used car with an engine fault. Car bought in 2021, showed signs of fault in 2022, failed MOT in 2024. 2025 UPDATE: No longer Vantage but only willing to help if it involves buying a car. This is the 2nd car I've bought from them it had faults just over a year of owning it and failed the MOT in November 2024. Engine fault. Regular servicing and even diagnostics were carried out at Vantage in Morecambe but nothing was found until now. When contacting both Chorley Group (because this was originally Vantage Citroen) and Vantage in Morecambe they both pointed fingers at each other so the issue has not been resolved. Finance has been contacted and emails have been ignored and when I rang in the past they said it was the dealerships problem. No resolution and I have been left with a car with a faulty engine on my drive with £4k finance left to pay. This is not including the months of stress trying to get a resolution. A warning not to get used cars from them as you might end up in the same very stressful situation I am currently in. I was hoping to trade it back in for a different car when the PCP came to an end but didn't expect to be sold a car with an engine fault.... disappointed and devastated would be putting it lightly.
LancashireRB
Jan 03,2025Front end of process was fine, good sales experience on buying an MG3, Alex was a great guy to deal with and the car is perfect. However the after sales is shocking. I had traded in my existing vehicle, signed over the finance and all sorted. 3 weeks later a payment was taken from my account for the old vehicle and it turned out that the finance had not been cleared. So far (accounting for the new year bank holiday) we are 3 banking days on from Chorley MG apologising for their error and saying they would send me the balance (c. £280). So far reasons cited include ‘we were closed two of the three days’ and that I should not have been told it would be refunded so soon. Advising them I would have to consider legal redress to get my money the manager I spoke to (Stuart) said “we need to have adult conversations” ie inferring that I wasn’t. What dismal customer service. I would buy from a different dealership in future, the attitude to them resolving their own error has been awful.
Mr Fielding
Jan 01,2025Excellent profession service for Motability client
Tom Carver
Dec 30,2024Shocking treatment of staff and failures to following policies
Consumer
Dec 30,2024I had a fabulous experience at Chorley Nissan at wigan. Paul was exceptional, he was so helpful and very thorough. He made the whole experience easy, kept me informed throughout and ensured I came out with my dream car! Paul went above and beyond to ensure the best experience, he gave me time and space with the correct information to help me make an importance decision. I would recommend him to anybody who wants to buy a used car! My only negative to my experience was Richard at the service department. He was quite rude, he seemed to have no customer service. He approached me rudely and did the same to my parents. That’s the only down side to my experience. He doesn’t look happy to be there to be honest! Other than that thankyou Paul!
Head Office- Ackhurst Road, PR7 1NN, Chorley, GB
http://www.chorleygroup.co.uk
Peter ROWBOTHAM
Jan 30,2025We were really impressed with chantell she was really professional and curtious she is a credit to your company.