Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation’s top 10 largest security providers with over 750 employees.
Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses, and is widely known as North Carolina and South Carolina’s Top 25 Best Places to Work.
Today, CPI services hundreds of thousands of residential and business customers. Only CPI Security's Real Time Response where alarms are verified using audio and video, ensuring the fastest response possible. With intrusion prevention and detection, video surveillance with advanced analytics, safety monitoring for smoke and fire, and integrated smart automation devices, CPI provides the most comprehensive solution in the industry.
In addition, CPI is engaged in the communities we service - with no contractors. Our employees are your neighbors, focused making our communities safer.
Installation was seamless. Technician was knowledgeable, courteous, respectful and demonstrated care and concern for my safety and security. I would recommend him any day or time for insatllation of the system. His product knowledge is 2nd to none. Very professional.
David and the install tech were awesome. We have been a CPI customer for years and sold our home and purchased another one. They came right out and got our home secured and ready to go. I highly recommend CPI.
Lakeshore was very professional and cheerful to talk with. She made it easy for me to get my items that I needed to change.
This company takes advantage of the elderly. BEWARE! They have taken advantage of my mom. They have horrible customer service. BEWARE!
Representative was extremely helpful and knew his stuff. Definitely a rockstar!!!
Customer service
Our lead installer (Shama N) was excellent. It was a challenging installation, but he was a total pro. He never blinked at any of our requests and made the whole experience great.
My technician was patient and explained everything I needed to know and was very respectfully of my home.
Robert Lanier (tech #4441) came to my house for a service call and was extremely professional and took his time to explain his diagnosis of my security system. Following his explanation, I inquired about upgrade options which he again provided detailed information and the options available to me. In all, I was extremely satisfied with Robert’s professionalism and his ability to explain the options available to me. As a result, I extended my service contract, which enabled Robert to not only upgrade, but include additional equipment thereby providing additional safety for my family and residence.
The technician was very knowledgeable and polite. I would definitely recommend.
Very professional and personable!
Tech was friendly professional great at explaining options.
Wonderful!
Good communication
After viewing for a couple days the cameras are clear. The doorbell camera takes a long time to load. I love being able to use my phone for everything.
Install tech was knowledgeable and friendly and helpful.
The Tech, Shama installed the equipment. He was very professional. Once he completed the installation, he reviewed how to use the system.
Your installation person was great! He was very knowledgeable and explained everything in clear understandable ways.
Michelle is the most knowledgeable and true professional I have ever talked to at CPI. Her willingness to walk me through my issues with door camera and back door camera was remarkable. I have had my doorbell camera for several years and it has never worked correctly. She had both them working in no time. It was a true pleasure working with her.
customer
Aug 17,2024I like it better than ring