To leave a review you need to be logged in
Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation’s top 10 largest security providers with over 750 employees.
Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses, and is widely known as North Carolina and South Carolina’s Top 25 Best Places to Work.
Today, CPI services hundreds of thousands of residential and business customers. Only CPI Security's Real Time Response where alarms are verified using audio and video, ensuring the fastest response possible. With intrusion prevention and detection, video surveillance with advanced analytics, safety monitoring for smoke and fire, and integrated smart automation devices, CPI provides the most comprehensive solution in the industry.
In addition, CPI is engaged in the communities we service - with no contractors. Our employees are your neighbors, focused making our communities safer.
Reviews 850
Tony Hogue
Aug 30,2024As always customer service is top notch. If there is an issue it’s never left unfixed. I’m very pleased with the continual service.
Maggie Buckenmayer
Aug 29,2024As a loyal customer of CPI for many years, I recently moved into a new house in the Charlotte area and contracted with CPI for thousands of dollars of CPI equipment and installations. Since that move 10 months ago, CPI has visited my home over 30 times to fix tech installation and equipment failures. Cameras have been put in upside down, door keypads have lost battery power a few days after installation, door keypads were installed that did not communicate with the main panel, door keypads were installed that were broken.. Door lock notifications have failed, glass break devices have failed, carbon monoxide detectors have failed. Cameras have been put in that continually fail and don't communicate with the main panel and phone app. I recently called CPI, which seems to be several times a month, to report new problems with the CO monitor, a glass break, brand new and installed by CPI, and a non functioning camera, brand new and installed by CPI. This particular camera was first installed upside down and then had to have tech three times to my home to change the wiring as the camera never connected to the panel, and was told I was going to be charged $60 for CPI to send a tech to my home to fix these problems. I am a 75 year old senior who is not tech savvy and was relying on CPI to keep my home and belongings safe. I pay a huge monthly bill, I paid a huge amount to have system installed and updated and now Im going to be charged for CPI shoddy workmanship and equipment? The phone representatives I've spoken to are extremely rude. The last ones were Alex and Touriya who were both so unfriendly and condescending. My advice is buyer beware, CPI is not the same company it used to be. I will be contacting other security companies in the area and getting out of my contract. Glad I only signed a short term contract as of course they pressed me to sign a 10 year contract. I wish I had gone to the BBB and other review sites before I decided to continue with CPI. The reviews are awful.
Rick
Aug 28,2024Tevin, my Virtual Tech was GREAT! Very professional, veery patient, very knowledgeable. He solved every issue I had, plus he made some suggestions on how to make the system more efficient and responsive for me. Could not have been a better experience for me. Thank you.
A satisfied customer
Aug 28,2024I love the fact there is an option to text and not have to wait on a person for answers to issues. Just another great reason I have been with CPI for so many years. Who reward you for upgrading! CPI does!
Elyse Lavner
Aug 28,2024The whole process was quick focused and the issue resolved
customer
Aug 28,2024Technician was very thorough and explained everything very well
Jen Pullum
Aug 27,2024Luke was a very patient and diligent installer. We appreciated the time he took to install and train!
Edna
Aug 26,2024Starting with Earnest (Sales/Marketing) was very patient, kind, and very knowledgeable. The technician, Skylar, was patient, kind, and very knowledgeable in installing the system. He explained every aspect of how to use the system using various "test" scenarios. I started to feel very safe. I would highly recommend both!
William Little
Aug 25,2024First rate personnel from first contact to installation. Especially the tech installer. Competence at all levels. We are totally satisfied. Thank you.
Michael Stancliff
Aug 25,2024Fast & Expert installation . Replaced old system & new one is great !
UPS Store
Aug 25,2024I am new to CPI SECURITY. Getting everything set up and online was easy. Aaron, the technician that came and installed the alarm, was outstanding. Very knowledgeable and friendly, and got the job done quickly. He spent the time to give me a tutorial on how to operate the system, both at home and remotely. Couldn’t recommend them enough.
Sharon
Aug 22,2024The installer was polite and cleaned up after installing. He explained how to use the system before leaving.
katie clifton
Aug 22,2024Cpi is charging me for services I did not receive because we had a house fire and the equipment was destroyed. the fire was out of my control and there was a lot going on trying to get back into a new home. I could not remember to call and cancel service from being suspended. They should have given us some type of grace for forgetting to call and cancel the service.
Steven Miller
Aug 22,2024Got a new front door a few weeks ago. The sensor is till in place but I need a new magnet. Asked about getting a new magnet and was told that the whole sensor needs replaced at $50 for the sensor and installation (sensors are less than $10). Doesn’t seem very customer friendly, especially given the importance of the front door.
Karen
Aug 20,2024Overall easy process to use chat. Rep helpful.
Whirlpool
Aug 20,2024Installer was professional and curteous.
New Customer - Chapel Hill
Aug 18,2024The installer was very professional, and patient as We determined where to mount cameras and what was important to me. After the installation, CPI Contacted me to be sure that everything went well.
Jeri
Aug 18,2024Our rep, Brandon Cooper ID#6427 was super nice, knew his job well and made sure that I was comfortable using the system before he left. I do not think I have done business with a more helpful and pleasant person. If every one could perform as this gentleman did, the world would for sure be a better place. We were going through trying to move in our new townhome and he was not bothered at all by our situation. Knew immediately what he needed to do to get us set up and did a super job. Thank you Brandon Cooper!!!!! Sure hope he is appreciated by CPI because he is Top Notch!!!!!!
customer
Aug 17,2024Great! James was great in finding optimum locations for cameras and very patient and kind in explaining how to operate system and navigate the application.
customer
Aug 30,2024The service technician was well informed and explained the system very well. They were friendly yet business like. I am well pleased.