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Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation’s top 10 largest security providers with over 750 employees.
Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses, and is widely known as North Carolina and South Carolina’s Top 25 Best Places to Work.
Today, CPI services hundreds of thousands of residential and business customers. Only CPI Security's Real Time Response where alarms are verified using audio and video, ensuring the fastest response possible. With intrusion prevention and detection, video surveillance with advanced analytics, safety monitoring for smoke and fire, and integrated smart automation devices, CPI provides the most comprehensive solution in the industry.
In addition, CPI is engaged in the communities we service - with no contractors. Our employees are your neighbors, focused making our communities safer.
Reviews 850
customer
Oct 14,2024Great experience. The technician was very helpful and knowledgeable. He did an outstanding job.
customerFloyd Palmer
Oct 12,2024First the technician arrived on time. Second, he explained what he had to install and then together we had a walk through my home looking for the best place to install each piece of equipment. Third, he began his work installing each piece of hardware where he and I had agreed on. Fourth, when he finished, had me down load the apt and explain its function. Fifth, he left the job clean and answered all my questions. So far, I am very satisfied with the results and system
Freda L
Oct 12,2024Juan was the Tech who installed all of my upgraded tech! He was very professional and knowledgeable. He even called the next day to schedule my appointment for another item that was not in stock.
WJoel Patterson
Oct 12,2024Installer was knowledgeable and a Good guide to new uswrs
Trish
Oct 11,2024The Technician! He explained everything in simple language, so I understood. He was very knowledgeable, courteous, patient, helpful and pointed out things that I had not thought of. He was early to the appointment, with a call first, to see if it would be convenient for me.
Robert Odom
Oct 10,2024She was great
Stone household
Oct 10,2024Received a quick response to our inquiry. Staff made it easy to set everything up. Quick installation date. Technician was knowledgeable, fast and courteous. This was a great experience!
spiz
Oct 09,2024I'm an 18 year CPI Customer. I called to have my system converted to cellular (from a landline), and was told that conversion "required" a control pad upgrade with a new 39 month obligation. Long story short, after much discussion with the rep and his supervisor, it became clear that a new control pad was not technically required, and they could do the conversion with no contract. When the service technician arrived, he ended up replacing every part except the control pad and the sensors. This took several hours and had to cost CPI more than simply replacing the control pad. They then had to comeback and fix some things that didn't work with the replaced parts. All of this could have been avoided if they treated long term customers with a modicum of respect instead of with heavy handed sales tactics. I will be shopping for another provider, even if I have to sign up for a contract. To CPI: Your reply to this review says you would be happpy to have someone reach out to me regarding my concern. Please do. I look forward to hearing from you.
New Customer
Oct 07,2024I asked for a garage door keypad and instead received something that can only be worked by an app. Neither the salesman or the tech explained that I would not get a keypad to control the garage doors by punching in a code. Plus I was charged extra to get a mesh extender to make the system operate. I didn't ask for a system controlled by an app. At least when I complained the cost of the extender was reduced by 50%. The driveway camera was picking up every car that went by on the street and had to be adjusted by a second technician. The lights on it were not working properly when the tech left and a screw cover fell off the next day. The original technician did not consult me on the placement of the mesh extender. I am very unhappy that it is sitting on the floor in a guest bedroom where it can't be hidden. I thought it was going into the adjacent attic room. And did not go upstairs until after the second technician was here so this has not been corrected. The main panel was installed in the owner's bedroom overlooking the bed which was entirely inappropriate. Both the salesman and technician said it was a good location. The salesman never showed me the unit so I had no idea that it was a screen with a camera, not just a keypad like the one it replaced. Also it looked directly into bright windows so the image of the admin was backlit to the point that the image was almost impossible to see without using the app and dramatically turning up the contrast. The second technician corrected all the initial errors taking a lot more time than he was scheduled for so I am thankful he was so concerned about getting things moved and working properly
customer
Oct 07,2024Excellent salesman, Bob.
Andy Whitley
Oct 06,2024Everyone was very helpful and informative from start to finish. The installers did a great job. We are very pleased.
Roderic
Oct 06,2024My tech was unable to activate 2 zones and charged me for 5 wireless window contacts ($265). The tech had no answer as to why these two zones didn't work and the others did.
Dorina
Oct 05,2024Percell was amazing! He walked me through everything.
Anthony Jackson
Oct 03,2024Ms. Guzman, was professional, competent, and very knowledgeable about my issue.she was the 3rd person I spoke to concerning my issue, she nailed it. I am up and running.
customer
Oct 02,2024Quick response and install. Thank you!
Dan Boyden
Sep 30,2024Installer was communicative, efficient and courteous. Did a great job!!
customer
Sep 30,2024Service support excellent
customer
Sep 27,2024Professional service. Explained service to me and helped me set up appropriate settings and app.
customer
Sep 24,2024Marcus arrived on time for my appointment. He was professional, and knowledgeable of my order. Great experience.
Susan
Oct 15,2024I don't like surveys. Evander (Terry) did a good job and I am happy.