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Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation’s top 10 largest security providers with over 750 employees.
Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses, and is widely known as North Carolina and South Carolina’s Top 25 Best Places to Work.
Today, CPI services hundreds of thousands of residential and business customers. Only CPI Security's Real Time Response where alarms are verified using audio and video, ensuring the fastest response possible. With intrusion prevention and detection, video surveillance with advanced analytics, safety monitoring for smoke and fire, and integrated smart automation devices, CPI provides the most comprehensive solution in the industry.
In addition, CPI is engaged in the communities we service - with no contractors. Our employees are your neighbors, focused making our communities safer.
Reviews 850
art gandy
Aug 04,2024Josh was a great help and had a great attitude and personality. He is a great asset to CPI!!!
Vicki
Aug 04,2024The gentleman was very thorough and took his time to ensure the equipment was reinstalled and works appropriately.
customer
Aug 03,2024Outstanding new service! Technician did everything effectively- and then explained what and how to use this new ( to me ) system and cameras. Best I've ever experienced.
customer
Aug 01,2024Technician instructions were clear and easily understood.
Ben
Jul 31,2024I’ve always had good customer service with CPI but had an issue early this morning. Used their text support line and had the issue resolved within 10 minutes. Very responsive and friendly. We’ve been happy customers for more than 10 years now and today just reminded me why.
customer
Jul 31,2024Both Mark & David were great. Very professional and knowledgeable. I would feel comfortable recommending CPI to anyone who asks about a security system.
happy customer
Jul 30,2024our salesman and technician were great. very pleasant experience.
Velina Shull
Jul 30,2024I don’t have my ring bell installed correct and have a lot of screws left.
Stephanie Meyler
Jul 30,2024Helpful and friendly sales and installer
Happy Customer
Jul 30,2024Excellent sales rep who had tremendous knowledge of the products offered which easily allowed her to assess my needs and formulate the best plan for me. Efficient technician who operated as a consummate professional while delivering an accurate install.
Nichole Kirkland
Jul 29,2024Shawn was courteous and very knowledgeable. He was eager to help and made the process easier
Darlene Horne
Jul 29,2024Outstanding service and professionalism performed by the technician.
Randy Jackson
Jul 29,2024Have been a CPI customer for years. Their product works well but their customer service does not. I recently had my in-touch panel go blank. Nothing visible on the panel at all. I called to report it and was told it would be $60 for someone to come out and look at it. I thought that was their equipment, and is kind of the brain center of the system. Just seems unreasonable. Rarely if ever do you hear from them about offers, new equipment etc, Seems like once they have you as a customer you are lost to them. When my contract is up, I will be making another choice.
Amanda Vidal
Jul 29,2024Mike Jones was great! He took his time and explained how to use the unit. He was very kind and personable. I feel like he went out of his way to make sure everything was set up correctly. Overall, I feel like I know how to use the system, and I'll be taken care of if anything ever happens.
customer
Jul 29,2024L search for excellent thank you so much and I’ll keep in touch
Scott Collins
Jul 28,2024The best security company around!
Michael Lynn Westbrook
Jul 28,2024The young man went right to work he knew what he was doing and could explain it in words that I understood.
Cynthia Glover
Jul 28,2024Great customer service
Katherine Crowder
Jul 28,2024The technician was extremely efficient and people-friendly. I'd highly recommend him to anyone.
Paulette
Aug 04,2024Situation with my camera was resolved..CS rep was patient