To leave a review you need to be logged in
Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation’s top 10 largest security providers with over 750 employees.
Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses, and is widely known as North Carolina and South Carolina’s Top 25 Best Places to Work.
Today, CPI services hundreds of thousands of residential and business customers. Only CPI Security's Real Time Response where alarms are verified using audio and video, ensuring the fastest response possible. With intrusion prevention and detection, video surveillance with advanced analytics, safety monitoring for smoke and fire, and integrated smart automation devices, CPI provides the most comprehensive solution in the industry.
In addition, CPI is engaged in the communities we service - with no contractors. Our employees are your neighbors, focused making our communities safer.
Reviews 850
Donna Benge
Oct 13,2022Kassandra Colatto was an exceptional example of PERFECT customer service. She stayed on the line and seemed to really care about my problem. She told me to call back and ask for her if needed. No one does that! She was a breath of fresh air; far exceeding my expectations. She explained everything, was patient, and truly just a nice person to talk with. If shes not a manager or someone who is training other reps, she should be. I wished every company I deal with had a Kassandra Colatto on their staff. She was a pleasure.
Hazel Leake
Oct 13,2022👍👍👍👍👍👍
Cecilea Williams
Oct 13,2022Cassandra, the CSR that help me was amazing! She was very professional and courteous the entire time even when I kept her waiting!
Quietstorm
Oct 13,2022Our dog got out (we got her back!) and we wanted to see on our camera just how she got out our yard (which is fenced in!). We were not able to see just how she got out from the clips that were provided to us through the app and the website. We called CPI and was transferred to Tevin for help. Tevin was able to find the footage of her getting out and also clean up some of our camera options! He went above and beyond! We were and are very grateful for the help that Tevin provided!
Esther
Oct 12,2022The agent seemed really concerned about my issue, very polite and courteous.
Kim
Oct 12,2022Linda walked me through the process of changing out my motion detector and fire alarm batteries. She even sent me a YouTube video on how to do it. She stayed on the phone till I had installed the batteries. She also set up automatic monthly draft for me. She was awesome.
T.Williams
Oct 12,2022Working with Deborah was great experience she displayed patience and calm through the process. And her attitude shows that she takes ownership in what she is doing.
Joanne Rudolf-Wright
Oct 12,2022Malcolm was very professional and knowledgable. He took the time to listen to my questions and concerns so that he was able to resolve the issues I had with our systems at different locations. Great customer service! A true pleasure to have worked with him!
Michael O.
Oct 10,2022I was supposed to get a call back for my 2 issues but didn't get one for about a 1/2 hour. But then I got a text support from a representative and everything got resolved and I'm happy for that.
Michael B.
Oct 09,2022Today I reached out to CPI to assist with reconnecting a camera and solving another device issue. Jamie Rose was my customer security advisor and she took amazing care of my family's security needs. She was extremely knowledgeable about how to get things back online and how to assist me with navigating potential upgrades. Her candor was exquisite for a person working phones on a Saturday evening! CPI might end up keeping a longtime customer because the service is always amazing.
J Farmer
Oct 08,2022The representative was professional, polite, and very knowledgeable. She helped me with my concerns in an expeditious manner. I’m thankful I was helped by her.
Brian Tunall
Oct 08,2022Christian was patient and thorough! Absolutely Great customer service!
William
Oct 08,2022I called customer service with an issue with a door lock. Call was answered without delay. Person I talked with was very helpful and took me through steps to reset lock. However, the lock didn’t respond to reset attempt. She immediately set up a visit with a technician. Very professional and polite.
Teri Spradlen
Oct 08,2022Everyone I have dealt with so far have been helpful and courteous!
Julius McCaskill
Oct 07,2022I was impress with the agent patience, professionalism and knowledge.
David Walsh
Oct 07,2022I needed to reset my password on my app. Mr. Savage was very patient with my issue. He stayed on the line until I could confirm my app is working properly. Thanks Mr. Savage
Consumer
Oct 07,2022Representative was able to get me scheduled quickly & conveniently. He was professional & courteous.
Georgia Graves-Dalton
Oct 06,2022Very good interaction with the agent, she was patient and knowledgeable and ready to do all she could to fix my issues.
Butler
Oct 06,2022The person (Krista) who has helped me is the epitome of “Superior Customer Service”! Not only has she been patient with me, she also attempted to accommodate me with an appointment as soon as possible. Bravo
Carla
Oct 13,2022Great experience with Tevin! He was very knowledgeable and patient in resolving our issues with our cameras. He also set up our CPI visit for our garage issue. Tevin had great customer service skills that will go along way! Adams