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Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation’s top 10 largest security providers with over 750 employees.
Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses, and is widely known as North Carolina and South Carolina’s Top 25 Best Places to Work.
Today, CPI services hundreds of thousands of residential and business customers. Only CPI Security's Real Time Response where alarms are verified using audio and video, ensuring the fastest response possible. With intrusion prevention and detection, video surveillance with advanced analytics, safety monitoring for smoke and fire, and integrated smart automation devices, CPI provides the most comprehensive solution in the industry.
In addition, CPI is engaged in the communities we service - with no contractors. Our employees are your neighbors, focused making our communities safer.
Reviews 850
ZK
Oct 20,2022I have only great things to say about CPI. Alex was our installer and he was wonderful. Very knowledgeable, professional and did a great job installing our system. He was extremely neat too, left everything neat and clean. Everyone we have spoken with, has been really helpful and very polite. Adam helped us resolve some other issues and he was amazing as well. I highly recommended them.
Shanny
Oct 20,2022I was unable to hear my doorbell ring inside of my house. I can hear it through the doorbell but not inside. I was able to have the representative assist me with no issues. She was very helpful and professional.
Katherine
Oct 20,2022Yves not only assisted me with having a technician come out and install a sensor on my new sliding glass door, but he also found a way to help me purchase a ring camera and reduce my monthly bill. Yves was concerned with my safety and with providing me with excellent service. He is the best person I have ever dealt with a CPI. Great employee and wonderful ambassador for your company!
Anne
Oct 20,2022Eddie and Chase came to my property and were absolutely professional and did a great job! I can't recommend CPI enough. They are always professional, courteous and helpful.
Linda Blocker
Oct 19,2022The young lady that helped me was amazing and I could not ask for a better customer service. Not too sure but I think her name is Miranda
BLACK DYNAMITE
Oct 19,2022You’re techs were awesome
Margo
Oct 19,2022Nico was very knowledgeable and patient with me. He walked me through my notification issues.
Ray Culler
Oct 19,2022CPI is Always easy to contact, work with, and help resolve issues. Alecia answered my questions, walked me through reconnecting our front door bell camera which required her calling me back 2 hours later. I Highly Recommend them!
Chelice Williams
Oct 18,2022The agent was very knowledgeable and professional. She was very patient.
Holly Koon
Oct 18,2022My smoke alarm batteries needed to be replaced. He called because I had not put in the new batteries and just left it disconnected. His kindness for my safety was goes a long way for me. Thank you CPI
Brian Bonewitz
Oct 18,2022He was very thorough, patient and knowledgeable to help solve the issue. One of the best experiences with CPI. He deserves a raise.
Betty Kinuthia
Oct 18,2022I called your customer service to enquire about additional information concerning a video clip. The rep gave me wrong information that it appeared that someone was taking a picture of my property while indeed it was the camera changing from night mode to day mode since this usually causes a flash on the live stream. The wrong information provided led me to apply wrong judgement and caused unnecessary worry. It was only after sharing the clip with a friend that I was assured that it's a normal occurrence that happens when the camera changes from these modes. Your rep should have been aware of this fact?
Lindsay Forsha
Oct 18,2022Michael was absolutely amazing and very helpful. Just an incredibly nice young man.
Darryl Brister
Oct 16,2022Troy was very helpful and provided great insight into what my problem was. I was very happy with his advice, knowledge and the resolution he provided to my problem.
bethany miller
Oct 16,2022Jordan was so patient, kind & so helpful today. I really appreciated her help & time.
Clay Jones
Oct 15,2022The person I spoke with was very understandable and helpful. I have a siren installed in my bedroom with a small flashing light. I can't hear the siren with my hearing aids and I don't sleep with it on. The siren to me needs to be deep tone sound for me to hear it which I have high pitch hearing loss. I paid for what I can't use. There are a lot of war veterans that loss their high pitch in their ears. Please improve the siren for us disabled deaf people that can be more helpful. I thought this can be great for us and for your customers that want their security system installation.
T. L. Frasier
Oct 14,2022Customer service representative stayed on the phone instructing me of changing the batteries in my Smoke alarm. I had a great night sleep 😴. Thanks 😊
Leslie D Johnson
Oct 14,2022I waited for 3 hours for technician for re-installment. Technician did not call 30 minutes prior, he called when he was at my home. I was 3 minutes away. When I got home he was not there. I called & texted him with no response. I called the main CPI number & 2 different reps tried to contact him to no avail. The reps stated that looking in the system, it states that he was on site. I was not offered to reschedule or anything, I was told to give him more time because they were sending him a text since he didn't answer & you could not leave him a message. All of this happened on 10/12/22 & I never received a follow-up call from CPI. I finally called this afternoon 10/13/22 & spoke to Chelsey & she was VERY helpful and apologetic.
John Kevin Pattishaw
Oct 13,2022Very good Customer service.
Consumer
Oct 20,2022Just had our CPI Security System installed today and Cameron was great. He was very friendly and patient and took time to explain how the system works.