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Reviews 476
Kerry Sullivan
Jul 11,2023So easy to book with Desiree, she always gets us the best deals!
Juanita
Jul 11,2023I had the easiest experience, and I found my cruise when we thought our dates were not available anymore for Norwegian but we found our dates with MSC Cruises on Cruises.com. Once you are booked with them, you must go to your cruise ship carrier website and login there with your booking number, and it all transfers. I am so happy to have found them!
Susan
Jul 09,2023I waited 6 months to write a review. Since I paid my initial down payment I have heard ZERO from this company and I have tried to reach out and they don’t have an easy way to contact them plus the telephone line is always busy. To date 7/6/2023 I have heard zero - nothing . I tried to look my reservations up and I don’t have the correct information to look up my account. The two apps I have ( one for the cruise line and one from cruises.com ) do not show that I have paid for reservations. I called the cruise line and they found my reservations but couldn’t tell me WHAT COMPANY I BOOKED WITH. I was even surprised at the snide remarks from the ship line ‘ We have to see if you Really have a reservation’. What the heck? I have a bill for over $2,000.00 but they had Trouble finding my reservations? My idea is - get a company who has travel agents and pay the extra few dollars to make sure you get a decent room that’s not below a dance floor or galley where it’s 24/7 loud. I have since booked and paid in full a couple of other cruises and I am able to email my agent easily. If you want to keep track and control everything then perhaps this is the company for you. My personal needs require a human interaction so I can email and ask questions like ‘ did I prepay gratuities?’ Or when do I owe the rest of the money for this cruise booked a year in advance’ and did I pay for travel insurance?’ This company would have to save me a ton of money in order for me to ever book on line again without the help of a designated agent. It’s been My personal experience that companies like this will fail to remind me of when the total is due then keep the down payment ( this has not happened with Cruise.com because I’m still 6 months out before the cruise is set to sail) I just prefer to have a human to contact . I’m still waiting to hear from cruises.com .
Temeka Worship
Jul 08,2023Rep Eric Comp… provided above & beyond EXCEPTIONAL GREAT SERVICE. Moving forward I would like to only speak with him 😊. My past experiences with cruises.com wasn’t all that good. However, after speaking with Eric, I now have regained new trust with this travel company. Eric was very pleasant, helpful, detailed, patient & thorough!
Raymond Bendolph
Jul 06,2023Awesome experience! Very knowledgeable, and courteous cruise specialists.
Eric Kirshner
Jul 06,2023First problem is the extremely long wait times. Like 4 hours on the phone to add my girlfriend to the cruise. Next major problem was they lied. We paid around $6500 for a balcony. This is suite kind of money for a one week Alaska cruise. The room said obstructed berth. I asked what does that mean? They said it's only obstructed when the sofa was folded out as a bed. They lied. There was a big lifeboat right outside our balcony. It wasn't obstructed. It was 50% blocked view. Never use Cruises.com.
Gale Jelics
Jun 28,2023Confident in my agent, JJ Davis. Been with her for many years. Always comfortable with our bookings. Pleasant to work with her. She always follow through!
Melody
Jun 24,2023It was very easy to search for a cruise. This was several hundred dollars cheaper than booking directly with Royal Caribbean. Also easy to book online.
Matthew Lee
Jun 24,2023Do not use United Cruises. They are totally a scam. False advertising.
Don
Jun 21,2023Our travel adviser Wendi is very knowledgeable and very thorough. We have great confidence in her. Also the benefits from Cruises.com are very good.
Cecilia Chen
Jun 20,2023Maria spent considerable time to make the detailed trip as desirable as possible. She was courteous and easy to work with. She has followed up on preparations for the trip. She has worked diligently for me in the past.
Sheldon Gersten
Jun 20,2023Misleading website. Chat person could not help. Impossible to reach customer service by phone (waited 5 hours with no response).
Janene
Jun 15,2023It was super easy to book the cruise I wanted! But when I ran into a question I couldn’t answer online I called their 800 number and the agent was helpful & knowledgeable! She called the cruise line to ensure that I had a mini fridge for my moms medication & that the suite had 2 beds, etc.
Steven P
Jun 13,2023Mark W was awesome and went above and beyond during my reservation. Great customer service. I will use Mark again
Karen Swindell
Jun 13,2023Excellent Customer Service. Alyssa Frame was amazing. Best Customer Service I have had since Covid-19!. One one the best experience we have had in a long time when booking a cruise.
terri doer
Jun 08,2023Cruises.com sent an email advertising a cruise fare of $269 for an oceanview cabin on an upcoming RCL cruise. I booked the cabin. Subsequently, I became aware that the travel agency had padded the taxes and fees by $90 pp to arrive at a fare of $359 pp, the standard rate at the time. (Cruises.com later sent me the RCL invoice to them that showed a fare of $359 with lower taxes). When I called Cruises.com to inquire about this inflated tax amount, they stated this was the NCCF charges everyone has to pay. They stated it was related to port charges, which is untrue. After research, I found that NCCF, stands for Non Commissionable Cruise Fare - the amount of the fare that the travel agency does not get a commission on, nothing to do with the customer! I also found a written RCL group travel policy which states: All FARES quoted to guests must include Non-Commissionable Cruise Fares(NCCF). Components of the Fare are not taxes or port fees! Cruises.com played a shell game to pretend they had lower fares! Now I will always check the taxes and fee components vs the cruise lines numbers. I can't believe this is legal to do in this day and age of consumer protections. Cruises.com charged me $100 to cancel the reservation on top of a $25 reservation fee for a $900 trip. Deceptive practices! Avoid at all costs!!
Myung Chung
Jun 03,2023Very concern and take care of my booking issues diligently. Take a time and understand and listening my issues and resolved.
Stephanie Bragg Lee
Jun 02,2023Jennifer Bell of cruises.com is the best travel agent! Have been trusting her with my vacation planning for years.
Jane Marler
May 26,2023It was easy to book online. I did speak with an agent online and she was very helpful
100 Quannapowitt Pkwy, Suite 100, 01880, Wakefield, US
http://cruises.com
Toni
Jul 14,2023Customer service was great and she got me and my daughter signed up