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Reviews 476
Fred Treadwell
Apr 02,2021I did not get emails as promised. I had to contactor them. Customer service was curt and not able to do more than give a contact number to call. No apology until I asked for one. There are other services and I will use a higher rated one next time. It was a mistake to book through them.
Michele James
Apr 01,2021I booked a 3 day Mexico trip with Alex. He was great; very patient. I was booking two balcony cabins so I had to have him repeat some of the info that I could share info with my sister in cabin 2.
Michael Langham
Mar 13,2021We've used booking arrangements with Cruises.com for nearly a decade now. They ALWAYS find a way to save us money, find our upgrades, and sweeten the deal(s) with f'awesome perks. I wouldn't arrange or schedule a cruise without them. You shouldn't either.
Chris Foster
Mar 02,2021Cruises.com is awesome, use them every year to book cruises, always very knowledgeable and helpful, quick responses. Great service!
Emily H.
Feb 23,2021Cruises.com is awesome! Not only was it easy to search for a cruise on their website but their agents are very knowledgeable and helpful. I got a great price and they gave me a bunch of extras like onboard spending money! Can't wait until my cruise in 2022.
jill r.
Feb 18,2021I will never book direct with a cruise line or resort again! My agent with Cruises.com has been fantastic at helping us reschedule our trip so we didn't lose money and she always gives the best advice. If you get the chance book with Sharon! She is patient, professional, and answered any questions or transactions or changes we needed to make.
Melissa
Jun 12,2020DON'T USE Cruises.com! Due to the pandemic, my group of 8 had to cancel our Alaska cruise via Grand Princess, depart 5/8/2020. Cruises.com immediately charged $100 cancellation fee per each booking and promised to refund our cruise money. Beginning 3/8/2020 we have been corresponded with the agent numerous times about our refunds. We did everything the agent told us to do including paying $100 each couple for the cancellation!! The cruise was cancelled by Princess cruise line, why did we have to pay the cancellation fee?! As of today, we still have not received our refunds!!
AJ
Jun 09,2020I have used cruises.com numerous times, as well as my family. First bad experience was during Hurricane Dorian. It took hours and days to finally get some answers from cruises.com on our refund. We gave them the benefit of the doubt and booked several cruises with them again, BIG MISTAKE! Our 3 cabin cruise got cancelled due to COVID-19 and we are still waiting on thousands of dollars to be refunded. After waiting more than 2 months on our refunds, they tell us that they will come in several payments (unknown dates) and that we would have to wait an additional 45 days for the refund on one of our cabins. I called today to get a status, as we have only received about $400 in 5 different deposits (unreal) and the man that answered the phone told me that RC was closing soon, so that he wasn’t going to call them to get a status update. I then asked him to please move another cruise, that we have scheduled in a few months, as we are not comfortable traveling this year, and he tried to charge me $500!! Why would I pay you any more money, if you owe me thousands?!! Zero customer service!! I will never use them again!
Tee May
Apr 04,2020I Booked my cruise from cruises.com. First problem they quoted me one price on the phone, when I got the receipt, it had a higher price for the cruise. Had to call and complaint about that nothing changed they made up some lie. Then carnival cancelled my cruise not me and they want to keep $100 of the Carnival refund. Still waiting for my refund to post to my account, its been over 2 wks. Stay away from this fake company, you will be better off booking direct with the cruise line. They get no stars from me.
Nikki Barfield
Mar 10,2020Book on your own. Paying all their ridiculous fees for literally no service is a waste of money. This is for cruises.com NOT cruise.com.
Karen Phillips
Oct 14,2019In May if this year 3 of my friends and myself booked a cruise to Italy through cruises.com for my 50th birthday celebration. We bought the insurance, planned our trip to be in Venice 3 days prior to leaving the port. The day we were to fly out, our flight was delayed because of bad weather in another city . After hours of waiting the pilot announce we would not make our connecting flight and we needed to change. Well no biggie , I mean we’re leaving 3 days in advance, right? Wrong! There were not any connecting flights that would get us to our port before the boat was leaving. After reaching out to the insurance we bought they denied us any compensation. We lost $6000 between the cruise and hotel, We were told that we could’ve meet up with the boat at a different port. Now they tell me. Had I known that I definitely would’ve kept going. Why didn’t they tell me that when I called to let them know we couldn’t make it? I’ve dine everything I know to do. All we asked for is a ticket for a later date. I mean what harm is that ? We didn’t want our money we simply wanted to do our trip. I would go else where for your trip. The customer service is not there. They only care about your money not you as a customer . It’s sad really because I would’ve booked more vacations with them .
Nancy Martin Satori
Jul 28,2019I have not sailed yet, but I book with Janet Olivares, ext. 38915, she has been wonderful so far! I have 2 cruises booked so far, she is very helpful, explained things including trip insurance to me. She even advised when I had chosen a slightly less desirable cabin location.
Jenn
Feb 27,2019Dedicated agent told not to answer your calls! I was told by my dedicated travel agent that the company is great about price matching should a cheaper deal be found later on. Well, I couldn't get in touch with my dedicated travel agent Rai Cortelli (Raymond). I called the regular customer service line and was told that I had to work with my dedicated agent and that they would send an email. I was also told that my agent should not have told me they could adjust the pricing because I had already made a "final" payment. apparently, you can only adjust before final payment? I don't even know why the initial agent told me about this price match if there was no chance I could take advantage of it. I tried chatting but the first rep told me they did not have the tools to help me and would send an email to my dedicated travel agent. The second time I chatted, the rep kicked me of the chat and when I tried to go back into another chat session, I noticed the live chat icon was no longer there (can companies control that?!?!). I've left multiple voicemessage for my dedicated travel agent with no response in the last few months. I read other reviews stating that no one could reach their dedicated agent which makes me think that once they make the sale, perhaps they are told not to respond to their customers.
Amber Dawn Kelsey
Aug 09,2018Do not book with them! They are your typical old school, sleazy, lying sales person with zero integrity or customer service. We were promised a 100% refund if we booked before a certain date so we did. A timing issue came up and we had to cancel our trip 6 months before and called and left several messages and they never got back to us then we finally got a hold of someone after they had taken 2 payments out and they not only were rude about it but have refused to refund the money we paid. I understand a small cancellation fee but this has been a gross experience. DO NOT TRUST THEIR REPS
Thomas Cecchini
May 07,2018Purchased cruise April 28,2018 san juan,P.R. (Adventure of the seas) from cruises.com was told you will get $50. Onboard credit $25. From cruises.com (i got it.) But the other $25. They never gave it to me but cruises.com promised but all this was by phone so no proof,they have recording.Guest services on adventure of the sea told me you should have purchased from us,how right they were! BUY DIRECTLY FROM CRUISE BE IT ROYAL CARIBBEAN ,CARNIVAL ETC..NO 3RD PARTIES AVOID MY FRUSTRATION. Up date June 14,2018 - Got my $25. Refund (after this frustration should have been at least $50.) after complaining but no apology from cruises.com , thats why i gave them 3 stars.
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http://cruises.com
Denise
Apr 16,2021So my cruise in June got canceled bc of the CDC. Was going to book another in July but the rep suggested waiting to make sure cruise lines were up and running. Went ahead and booked a cruise for Aug. This is my 1st cruise. The rep was great about helping me and I’m getting $800 on board credit. I’ve read reviews and I’m hoping everything goes better then I’ve read.