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Reviews 476
barry greenfield
Feb 15,2023I Booked an 11 day cruise nearly 1 year ago along with 5 other families. From day one, whenever any of us called customer service we were given conflicting information to various questions. IE: drink packages...does the dining room have tables to accommodate 12 in our group. Obviously their representatives do not know your product well enough too give the same answers. I searched and searched for a phone number to speak with someone at corporate but all of the numbers connect to the same customer NO SERVICE PHONE BANK! I finally obtained the phone number for Corporate in Geneva Switzerland. They told me there is nothing they can do and gave me a number different from the 10 plus I have already called. Guess what ......same customer NO SERVICE. Finally on board!!! I am diabetic. Fridge wasn't working.. took 2 days to get replaced. 3rd day many passengers on deck 13 received a notice that the ship would be performing balcony maintenance. It said to keep the balcony door locked and curtains closed to maintain security and privacy. I paid for a balcony and essentially had an interior cabin for 5 of the 10 days. One of our group was in bed when a worker opened the balcony door and walked into her room. When they finished the maintenance, the balcony chairs and floor were filthy. We had to clean it. As of the day we left the ship the wooden hand rails were not replaced. We all complained about paying for balcony cabins and not being able to utilize them. Guest services said the order came from corporate and the ship had nothing do with the maintenance. Some of us were given champagne others macarons but most of us ZERO. MSC MUST reimburse those of us that we deprived of use of the balcony & a bottle of champagne or macaroons doesn't work. After talking to literally over 100 passengers on deck 13, most have complained. Guest services gave us the same phone number that everyone calls to book.. complain or anything else. Now to the food.. The MSC staff were fantastic. The dinning room meals were so so. However, many passengers said the Buffet was better. The guests were from many different countries and for the most part extremely RUDE. Pushing into the line.. banging into one another, cutting into the line with hardly a single excuse me or apology. My cousin had someone push him and his food and coffee went flying. Once again not even an apology. The final kick in the butt. Some of us booked an everglades tour for the return day. They told us to be at the meeting point at 715 am on the day of arrival. We were given priority 1 departure tags for our luggage. When we got to the baggage area almost every other departure numbers were there as well. It took nearly 1 1/2 hours to get our luggage and clear customs. Finally we get to the bus and we are waiting there as well. I asked the driver when will we leave for the tour. He explained that due to MSC screwing up the priority departures we needed to wait for 12 more people scheduled on this tour. It is now 10 am and we need to be at the airport by 1pm and we have been sitting on the bus for over an hour. The driver further stated that they will cut the tour short because of the delayed departure. At 10:15 the 12 missing guests had not shown up. Not knowing when the bus would leave and fear of not getting back from the tour on time, our group exited the bus and took taxis to the airport. It is a good thing we did that, because the TSA lines were packed. It took over 1 hour just to get through. Collectively our group cruised over 100 times. We all agreed this was the WORST CRUISE ever. Barry Greenfield
Betty Vulcano Hughes
Feb 15,2023Christy was amazing she couldn’t be any sweeter and any more conscientious We really appreciate her and everything she did for us
Mike Mess
Feb 11,2023Dealing with Cruises.com was a great experience. My agent, Neil Huggan, was great to work with.He spent the time necessary to make sure I had the best deal for the cruise I wanted to book. This is the 3rd cruise booked with Cruises.com and I will definitely use them in the future and highly recommended them.
Yolanda Dominguez
Feb 11,2023David Midgett is wonderfully helpful and patient. I am a first-time cruiser and I had so many questions for him. He never lost patience with me and continues to help me.
Shirley Pulsipher
Feb 10,2023The ads I get have all these discounts and smoking deals, balcony upgrades etc. but when you get down to it that's usually not case. They give you a good price and then make it up on the backend with fees and other things. Bait and switch to an extent. You would think I would be smarter after several cruises but I still fall for it. Be nice if you could just get it up front without the dodge and weave! Service was ok but prices were a far cry from what I expected.
Jennifer
Feb 07,2023Toni was great about answering my questions and guidance on booking my cruise. The only complaint I have is the confusion on the on-board credit and bonuses offered. He told me up to $1500 and when I redeemed my offer it was reduced to $75 credit. The response I received was the taxes and fees were deducted. I paid for those fees and taxes so how would that be deducted from a bonus? This is our first cruise and looked forward to have a decent bonus to use. I probably would have booked directly with Royal Caribbean had I known the bonus was minimal.
Jennifer Borman
Feb 07,2023Easy to navigate and go through every step
Deb & Leo
Feb 06,2023After purchasing the cruise, I found out that one of the destinations requires a Covid test to be administrated 48/72 hours before arriving there. Covid is something new, but I feel Cruises.com should add that info in order to insure a stress free vacation. I will try to cancel and be reimbursed, because I don’t need that extra layer of stress for my vacation. I had a very traumatic experience with traveling/Covid test in the past, I don’t need to relive it. Your CS Reps Deanna and Kenyon were awesome. For the record, we’ve been your loyal clients since ‘09. We cruise numerous times with you guys and Kenyon assisting us with the excellence of his services. (((((Prior cruises under the name of my wife)))).
Vicki Borja
Feb 04,2023The customer service representative was very knowledgeable, nice and helpful.
Dallas Slemp
Feb 01,2023The ease of looking up using the filters in the search bar and finding the cruise dates I needed. I also liked the price of the cruise offered.
Wade Wuagneux
Jan 31,2023Very easy to find cruises that are interesting to my wife and myself. This is our first time using cruises.com and I’m sure that we will use them in the future.
gawillverizon.net
Jan 27,2023The Travel Counselor was very helpful in booking my reservation and providing me with the best location as described. Job Well Done for Kiki.
Alexandro Pimentel
Jan 26,2023Customer service
Jean Suchomski CORE
Jan 26,2023The website was easy to navigate. Lots of options to customize the vacation. Great option to pay with 0% financing.
Tyrika
Jan 24,2023My travel agent India McKnight was amazing. She went above and beyond helping answering any questions or concerns especially since this will be my first cruise. I didn't like that she signed me up for insurance protection without asking me. I also didn't like that it shows that for other cruise line that all I would need is standard and she signed me up for standard and premium one. Other than that I'm very satisfied
sharon hill
Jan 21,2023After I booked my cruise, I could not get in touch with my cruise consultant Val at cruises.com to discuss some issues with my bookings. I wish I had read the reviews before I booked with these people. I am so sorry and I hope you will learn from my mistake.
Davette
Jan 17,2023The agent was very helpful
Stuart Paltrowitz
Jan 17,2023Crystal was so patient, informative and helpful. There were so many details and Crystal simplified it all and presented an understandable package.
D.T.
Jan 15,2023Horrible experience, especially trying to collect the "Bait and Switch" $100 credit that was supposed to be afforded me...spent over 4K for cruise ...couldn't get me a credit ...stated "wait until after the cruise"...ignored all requests...lots of lip service...zero result..AVOID AT ALL COST...GARBAGE !
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Marlene Casamento
Feb 18,2023Katt was very helpful i like asking questions and calling on the phone and booking that way