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Reviews 476
Frederick Arrington
Nov 30,2021Very knowledgable and helpful
HK
Nov 08,2021My agent Mary Gene was very helpful in getting me a substantial OBC when the prices dropped after my final payment. To my surprise, I also was upgraded as I physically stepped onto the ship! We went from Inside Promenade on deck 7 to a balcony overlooking Central Park on deck 11 on the Oasis. The balcony came in very handy and was much appreciated. My issues with Cruises.com are: They charge a booking fee, I could only communicate by phone, not by e-mail, and their extra offers are not as generous as those of other online travel agencies.
customer
Oct 29,2021My agent Carrie has been very help and quick to respond which is great with todays lack of help in some industries. I wouldn’t change and thing!
Mitchel santiago
Oct 19,2021My rep never explained to me my itinerary I wanted a weekend cruise to the Bahamas from Miami to Nassau and coco bay ..so when I payed I found out it wasn't what I wanted she booked something else for me instead she gave a a whole day in sea and next day private island 🏝️ for the price I paid I could had gone to Cancun with flights included for 5 days and 4 nights all inclusive at a 5 star resort ...will never book again I'm a loyal customer with Nowegian cruise line and this happened to me BECUASE my sales rep wasn't honest with me
Menglin Wang
Sep 24,2021Thanks for someone help me w/ Covid-19 test information, so I can get the result fast. And the person help me to connect with health service. Really thanks all of your helping! 5 stars
Lisa Willars
Sep 22,2021Wedding Anniversary
Collene Holder
Sep 20,2021Booking my cruise through this website made it so easy to afford something I really wanted to do for a long time. The prices were extremely affordable and the down payment was small and they give you enough time to come up with the balance without being harassed.
Molly Ivey
Sep 14,2021This is my 3rd time trying to go on a cruise. Other 2 were canceled due to Covid. This time I was able to get 2 cabins for less than I was paying before. The agent Kathi was very helpful. Hopefully we get to take our cruise in March 2022. Lord willing!!
Barbara Brown
Aug 31,2021The best agent in the business, Chris Babington, has helped me navigate many bookings, cancellations and rebooked cruises during the past two years. Thank you to Cruises.com and Chris for all the guidance and flexibility.
Barbara Morris
Aug 03,2021Linda S. is always amazing to work with. Always willing to assist with getting the cruises I want booked. She is pleasant and more than eager to help. She is my go to for meeting my cruise needs. Seven cruises booked, many more to come.
Jeff Craig
Jul 29,2021Teri was great to work with. She was very knowledgeable, courteous and friendly. No rushing and no pressure. I will work with her again and cruises.com.
Shalitha Bethea
Jul 23,2021When I signed up I was supposed to receive a reduced deposit however my card was charged for the full deposit amount. Thankfully I spoke with a gentleman named Jonathan who cleared up the issue swiftly and was very polite in doing so. Thanks to his mannerism I was able to stay calm and he handled the issue with a great deal of professionalism.
Rich Snider
Jul 05,2021I booked our cruise by trying the website but it did not work. I then called the company and got a very nice lady that helped me book exactly what I wanted. It was fast and easy thanks to Charmin Stallworth. Recommend using cruises.com, as I got the best price available.
JENNIFER
Jun 23,2021Mike is great getting you all set up for your vacation. And making sure your happy 😊
Alice O Neal
Jun 16,2021Trying to sign up on line for a cruise. I kept getting a sorry, there is an error. I calledcruise.com and got Tony. Thank you Tony for all your help
Richard Parker
Jun 06,2021Tiffany was my guardian angel. With all the on.off mess with the cruise lines (understandable) she took hold of my problem and saw it thru to a very satisfactory conclusion. Cruises.com has me forever! 😘
Mal W
May 25,2021We have booked with Cruises.com for a few years now. Janet D. provides excellent service! She got us through the pandemic, ensuring that we got our refunds timely. She let us know that our travel insurance was extended, and she notified us when it was time to rebook so that we didn’t lose our travel insurance. I intend to keep booking my cruises through Cruises.com.
AngryTaxi Owner
May 10,2021Very nice, knowledgeable woman (Anita) set up our upcoming Jan 2022 cruise at a good price. She was patient and cheerful with me! All good
Chris S
Apr 17,2021Shawn A. was very helpful in assisting me with rescheduling my cancelled cruise. I had some extenuating circumstances due to when my initial cruise was cancelled, and Shawn went the extra mile to get RCCL and Cruises.com and myself all on the same page. I very much appreciate Shawn’s efforts as well as the RCCL rep, Sasheen. Thank you both for all of your help and professionalism.
100 Quannapowitt Pkwy, Suite 100, 01880, Wakefield, US
http://cruises.com
Patrick Mueller
Dec 01,2021The experience was very good. Janet Delpino took care of myself and another party by taking the time and taking a phone call at home late in the evening so that we could take advantage of the Black Friday special offers that we're going on!! I have worked with Janet on several occasions and the experience has always been very very good and extremely professional!!