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Reviews 476
Lisa Schrutt
Dec 24,2024DO NOT BUY THE INSURANCE From CRUISES.COM DIRECTLY!!! We Bought the insurance through cruises.Com. We were unfortunately lost our house in hurricane Helene. A uninhabited home was covered under AON insurance. We filled all the paper work along with our other friends. It has been 6 mo. All I get is a request for more of the same paper work or someone else’s paper work . I continue to send the same paperwork in over and over it’s like 50 first dates! Cruises.com said we can’t help you we only sell it!! But they told the insurance company we took a credit??? I got a letter from Virgin Cruises that I did not take a Credit. And when you call them on it they hang up on you! My advice get your own Insurance.
Cruiser
Dec 17,2024Easy booking
Candance White
Nov 26,2024The website states to call in to make reservation for the free parking deal. It does not say there is a minimum cabin value amount required. The agent refused to give me the promo. I use cruises.com all the time. If I had known I could not get the parking promo I would have booked on line and not spend a 10-15 wait time for an answer over the phone. Very disappointing.
Ernest
Nov 21,2024This is our 2nd time using Cruises.com. Both times have been Flawless. Sara is excellent and has been very responsive and helpful!
Rhonda Lidstone
Nov 16,2024Working with Scott was wonderful. He took so much time finding us the best river cruise at an amazing price. He was very knowledgeable and offered so much great advice.
Susan Rischling
Nov 14,2024John was Great. My only concern is my cruise history seems incomplete on your records. To my mind I believe that both my sister Jean Gatzemeyer and I should be diamond. We have 12 NCL cruises that go back to 2013. All but one were booked with cruises. I also think I have a couple other cruises without Jean…
Alec West
Nov 09,2024Unfortunately Effie Stone couldn’t find the cruise I wanted at the price I wanted to pay, BUT she was brilliant and kept me fully informed all the time. I will definitely use them in the future. 5 Stars.
Lynn Wilkinson
Nov 01,2024Ann, in Florida at ext. 33476, was outstanding when we could not reach our original counselor to change our original booking. She verified it would be a minimal cost change, issued us a refund for the lower cost generated by the change, ship credits, etc., etc Kudos to Ann!!!!!!!
Jeanette
Oct 26,2024Customer service was helpful with getting a cruise booked at a decent rate in a short amount of time. They did not disclose all the additional fees that would be added after booking. They promote parking included, and money on board after booking, however, read carefully because parking is only included for cruises over 8 nights, and on-board money is only $25 for a balcony room. Get travel insurance through a third party company as it's cheaper and provides more coverage than what cruises.com offers. So, customer service was good, but transparency on most perks was not great. Also do extensive research on the cruise ship if traveling with toddlers, most ships do not allow swim diapers of any kind in pools, and very limited activities for toddlers on Mariner of the Seas despite cruises.com sales person saying that the ship was toddler friendly and had a splash pad, it did not have a splash pad and all slides are for older children.
Robert F
Oct 26,2024Fast and easy to use website to find cruises you’re looking at. Easy to book had no issues and picked room I wanted.
LINDA GRAVES
Oct 17,2024Found a good price for a summer cruise. Called and talked to Tom. He was really helpful. Made the whole booking really easy. Even gave me his direct extension if I have any further questions. Will definitely use him again!
Shauna
Oct 02,2024I booked a cruise 🚢 after a text Chat with an agent. I specified that I wanted a room with a seating area (typically a Mini Suite ) and the CHAT agent confirmed my choice with a link to a booking site. I booked what I thought was that specific type of Room with a Seating Area, but the confirmation email I received later listed a Premium Balcony (PB) Room. I looked into it further online and the PB type room doesn’t have a seating area. I got on the phone and tried to straighten it out. To my great relief, a lovely lady named Ann saved the day by securing a Mini-Suite for my mom and me without a huge increase in the final price. That was such a great gift of helpfulness. I’m truly grateful for Ann’s support and the tips she shared on how best to plan, prepare, and enjoy our March 2025 trip.
jerry miller
Sep 28,2024Great customer service. I had Robin Schafer help me and he is the best agent I have ever dealt with! Haven't been on the cruise yet, but I highly recommend him if you need a very patient agent! Thanks Jerry
Cindy jordan
Sep 28,2024Kenyan returns are calls answers our questions and makes it easy to book
Geanna Gute
Sep 17,2024I love how the agents are so happy and friendly...They love the traveling concept. We took a cruise from Long Beach to Baja. Last January and loved it..The whole experience was wonderful..
jerome
Aug 29,2024Shavon is great to work with. We have had the pleasure of booking a number of cruises with her
Dwayne Coleman
Aug 28,2024While checking my loyalty points at Royal Caribbean came across a cruise that appealed to me. I called Lynn Mckinney(my travel agent at Cruises.com) and within 15 minutes the suite i wanted was booked. I have a medical issue which is causing me to miss a Sept.8,2024 cruise from Galveston and that cruise was canceled in the same phone call. This kind of service is why I keep calling Lynn year after year. Warm, friendly, knowledgeable, professional service each and every time. and when the occasional problem arises it is solved without a gripe. Just like this booking!
Amy
Aug 20,2024I have gone on many cruises over the last 25 years with my family. In the past, I had always booked directly with the cruise line, so I had never used a service like cruises.com before. I decided to use them this time because I was really busy and I only had a short window of time where my whole family could get together for this cruise, so I wanted to know all of my options quickly. When I called cruises.com, I got to speak with John Pierce, who was very helpful. He took the time to really listen to what I was looking for, and then he gave me several options that met my criteria. After talking to me for some time, John also helped me realize that some things were more important to me than others, and that helped me make my decision. John never made me feel rushed. In fact, when it was getting late and I decided I wanted to run some things by one of my family members before making my final decision, he nicely offered to call me back the next day. He called me back the next day at exactly the time that he said he would call, and we completed the booking. He answered all of my questions — and I definitely had a lot of questions! — and he made the booking process extremely easy for me. I was very happy with all of my interactions with John Pierce and cruises.com. John was extremely knowledgeable about the different cruises and cruise lines and was always very patient and professional. I will definitely use cruises.com — and John Pierce — again next time we go on a cruise!
John Irwin
Aug 15,2024I highly recommend Cruises.com. Jenifer Thomas is the BEST. She does everything she can possibly do to make your experience the best and find you the best rates and bonuses for you!!!
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Niki Gernhofer
Jan 04,2025Decided last minute to book a cruise for this month. Had the pleasure of working with Luke Gonzalez again, he is always friendly, efficient and thorough. He always makes booking Quick and easy