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Reviews 476
Deb Frank
Oct 05,20235 stars. Nice representative, knowledgeable and friendly.
Francis
Oct 04,2023Easy to find a good deal across multiple cruise lines. Would like to be able to see my cruise on the actual company’s app after making my down payment.
Abby
Oct 02,2023$24.99 is non-refundable even the cruise is cancelled. I used travel agents and found it was the worst experience during Covid era. They are middle person - they have to contact cruise companies to even get a simple answer! I think they jack up the price so that they can claim "freebees". Learned enough - book directly with the cruise line.
Lauren Pierre
Oct 02,2023I already know cruise itinerary I wanted, made reservation by phone, agent was fast and clear, included good tips. Keep up the great service.👍 👏
William Cooney
Sep 29,2023Chat was with a real person from the start and he was able to quickly guide me through the steps and answer my questions.
Kimberly Tinker
Sep 28,2023I had been looking for months for a cruise to surprise my husband on his. 50th birthday but I was getting overwhelmed with all the choices. I finally had a pretty good idea but kept putting off the actual purchase. Finally the day of his birthday I realized I ran out of time and googled cruises. Cruises.com was a top choice and I went through them. The process was easy to narrow it down to what I was looking for and I had 2 tickets booked in just minutes. I will definitely use them in the future for other cruises.
Nancy
Sep 27,2023It was great to compare all the room options and prices in on list to tailor to what works best for our trip. I felt I was able to upgrade my room and understand what comes with it, where located and choose add-on packages if I wanted them. I felt I got a better deal with weighing the options vs limited choices from other websites.
Helen Nicholson
Sep 27,2023I like the fact that we DID get the cruise that we wanted !
Jodi Newingham
Sep 26,2023I really like working with Eric! I had scheduled a cruise last year but had to cancel because of an injury, so was really happy I could book a new one with him next July. He’s attentive and great at keeping in contact! I will be booking a new cruise with him soon for a cruise with friends next November.
Gerda Vaval
Sep 25,2023when I called the representative was very nice, cooperative and very helpful. I explained that I am interested in going on a cruise with my family for vacation. She found the best deals for me. I was very pleased with the price she got me. Thank you Kiki
Kelly
Sep 16,2023Easy to use.
Carol Funk
Sep 15,2023All I did was make a reservation facilitated by an agent. I had done most of the work myself beforehand. He was pleasant and answered my questions.
Melissa Russell
Sep 14,2023Blue was a very helpful and kind customer service rep.
Jennifer pringle
Sep 12,2023The representative that I spoke to me!!!She was amazing!!! Thank you!!
VELMA
Sep 09,2023Excellent customer service! Professional informative and easy to talk to. Kathy Asher is an amazing agent! She's kind, Professional and courteous! Enjoy working with her.
Rich Payne
Sep 07,2023Fantastic.. 100% knowledgeable, best agent ever... Fallon, took care of everything even our dinning time and table will use again for sure
Wanda Mitchell
Sep 06,2023It was wonderful working with my travel agent and finding the perfect cabin for my cruise. Jeannie was so helpful and friendly! We had a great time booking my cruise! Thank you so much, Jeannie! I will definitely be booking another cruise with her!
Surinder Guliani
Sep 05,2023Booked the wrong day cruise. Asked for September 24 on MSc from Miami and got booked on 17 th. My email to the sales representative showed that clearly. I took an hour and half of my time to get it changed.your customer service did a very good job of getting it changed to right date.all happened sep3&4. Aggravated customer,has never happened to me in last 30 years of cruising. Stil have not received the confirmation for 2nd cabin..something is missing
Stan Imel
Sep 02,2023The agent was very pleasant and very thorough. The system was very slow but I assume that was due to the hurricane in Florida.
100 Quannapowitt Pkwy, Suite 100, 01880, Wakefield, US
http://cruises.com
Patrice McNaughton
Oct 06,2023Cruises.com is my go to when I’m thinking about booking a cruise. Melissa Lemke is very educated, informative, efficient and always searches for the best accommodations based on my specific wants and needs. I highly recommend 💕