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Reviews 476
Paul Wendt
May 16,2023Computer problems
xaohu Ting
May 13,2023Keep all information informed and quickly
Kalika Miller Pitcher
May 03,2023First time booking a cruise. I called the number and spoke with an agent who was wonderful. However, I feel like we completed in 1 really long phone call that which I probably should have asked to be sent to me in writing so I knew what I was agreeing to prior to paying the deposit. There’s a lot of fine print that she disclosed but I could only absorb so much before becoming overwhelmed and probably agreed to things that I didn’t fully understand. Still happy with the experience with the agent though!
Nancy Johnson
Apr 26,2023I scheduled my first cruise through Cruise.Com then realized the dates where incorrect. I attempted to cancel it online but it would not let me. I called and spoke to a customer service representative and she said the reservation was cancelled but they had to charge me $100 on top of the $24.95 they charged me to schedule it. I informed her I just reserved the cruise 10 minutes before I called. She put me on hold then came back and stated," Since you cancelled within 24 hours we will wave the fee. " I WAS UNDER THE IMPRESSION THIS RESERVATION WAS CANCELLED. Moving forward I received an email that the next payment would be deducted from my account on a specific date. I attempted to pull up the reservation and THERE IT WAS STILL SCHEDULED. I called and spoke with ERIC EDRICKSON, he telecommutes from NJ, he was , GRUNTING and SOUNDED LIKE HE WAS SNORING, his dog was barking, he moved the phone to the side and screamed to someone in the background, "CAN YOU GET MY ALLERGY MEDICATION." This lasted for more then 40 minutes. He told me that the person I spoke to before him, "DIDNT DO HER JOB." put he will cancel the cruise but THEY HAVE TO CHARGE ME $100 CANCELLATION FEE. I told him no this is the SECOND TIME I AM CANCELLING THE CRUISE. He told me his supervisor doesnt come in until 9:00 so I had to wait on the phone. I waited on the phone, listening to his GRUNTING and SNORING SOUNDS. Then he put me on hold came back said they will wave the fee and the CRUISE WAS CANCELLED and I would get an email. I GOT AN EMAIL A FEW WEEKS LATER TELLING ME WHEN THEY WERE TAKING OUT MY SCHEDULED PAYMENT. I called TO CANCEL THE CRUISE FOR THE THIRD TIME, spoke with Kayla ext 33268 who was very helpful and pleasant, informed me she cancelled the cruise and I would be charge $100. I told her NO THIS IS THE THIRD TIME I AM CANCELLING THIS CRUISE. I spoke with her supervisor Arlene who was also very helpful and she waived the fee and sent me an email with the cancellation confirmation number on it.
Alexis Cullen
Apr 26,2023Beth has always been the most helpful, knowledgeable agent. And we love all that Cruises.com has to offer.
Philip Meyer
Apr 26,2023Trouble free booking, great prices, lots of useful information
Richard
Apr 22,2023My wife and myself were on the Viking Sky from 3/24/23-4/2/23 when we contracted Covid. Viking was no help, could not answer any of our questions. Isolated us in room after testing positive on 4/1/23. Then rushed us off ship on 4/2 to dirty hotel in North Venice. Viking people never called us to see if we were okay. They said you have travel insurance so you should file a claim. Poor customer service, Viking got their money upfront and dumped us.
CLA
Apr 19,2023Our cruise travel agent was very knowledgeable and extremely helpful with booking our cruise!!! Great customer service! I highly recommend cruises.com for all your travel vacations!
Janice
Apr 18,2023Booking was so easy! I had questions when I received my confirmation. I was able to get through to someone immediately who was very knowledgeable and able to help me.
ALLAN MORRIS ZEDAN
Apr 17,2023I was quoted a complete price for a Royal Caribbean cruise with perks. They held my reservation for 48 hours, but when I went to book my cruise, they did not honor all of the onboard credit I was initially quoted. There are many other agencies to choose from. Be careful. I did not book this cruise due to their error even if it was a small amount. I lost confidence in this company over a very small amount of money they would not honor. I have been on many cruises. This is my first and hope my only bad experience when dealing with a cruise agency.
Adriana Mata
Apr 15,2023Kathy was amazing and very patience we truly appreciate her!! Thank you!! We are looking forward to our cruise!!
Sue J
Apr 12,2023Brian Stringer was polite, helpful and extremely knowledgeable. He may be the best travel agent I've ever worked with and considering how many I've dealt with, it speaks volumes.
Jerry
Apr 11,2023Donnie was one of the best vacation planners I have used.
Igor Lukov
Apr 11,2023Professionalism , easy to work
Wilner Desgraves
Apr 08,2023I love the way the guy of the customer service resolved my problem
Fran S
Apr 05,2023Very helpful with both booking and navigating the ship!
Ashley Cantrill-Mosley
Apr 04,2023I’ve never booked through a travel agency before. They were very helpful when I had an issue at the end of my booking on line. She fixed the issue and was great
Patricia Jackson
Mar 30,2023It was the first time I had ever been in this site and it ended up being a good experience. It took me a little while however that was only because I was feeling a bit insecure about making sure I was choosing and putting the right info in.
Lindsay Riley
Mar 28,2023This was my first time using cruises.com Jenifer went above and beyond to help and got me a better deal and perks then I thought I was going to get. Thankful for all of her help!
100 Quannapowitt Pkwy, Suite 100, 01880, Wakefield, US
http://cruises.com
Pearl
May 18,2023Pamela was very healthful and I appreciate her feedback she called back ASAP she is great at her job explained everything so I understood completely thank you