cruises.com

Hosted by David Simmons

4.0 (476 Reviews)

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Reviews 476

4.0

Out of 5.0

Roy R.

Nov 28,2023

Cruises.com is a rip-off. I booked my flight throught the cruise line directly. When Cruises.com found out they demanded $280 fee which I refused to pay so they threatened to cancel my cruise, which I had already paid for and said they are going to charge me a cancellation fee even though the contract says no cancellation fee for another week. Cruises.com said that in the fine print, the deadlines are a week earlier and they have the right to cancel my trip, that I paid for, because I refuse to pay a 10% booking fee they added to flights that they did not set up, I did not order through them, and they had no part in.

Julie

Nov 24,2023

I booked a Norwegian cruise and really needed help with the Black Friday promotions and Jeannie was so knowledgeable and helpful!

Alex López

Nov 22,2023

Well! I used to book with the cruiseline but I found cruises.com and gave it a shot! I was skeptical at first but I took the time and did some research and found out it was legit! So! I booked a cruise with them offering so much more than the cruise line and even at a cheaper price! So far so good! I had 1 great experience! And already had booked 3 more using cruises.com, prices can’t be beat!

Stanley Skrbis

Nov 21,2023

Very easy to book saved me money, will use you again!

Paula Vallejo

Nov 18,2023

The initial booking with Greg was good and he was helpful and friendly. During our conversation, I asked several times if there are any cancelation fees which he kept telling me no as long as I cancel before August of 2024. I have been caught in that trap before. After booking our cruise, I was contacted by the Cruise company that they had changed the itinerary and was no longer going to one of the spots I wanted to go to. After talking to my husband, I called Cruises.com and let them know the itinerary was changed and I wanted to cancel that cruise. I spoke with Desiree at ext. 33563 who was very condescending and had no empathy after she informed me, they were going to charge me 124.99 to cancel the cruise. I explained to her that this was never brought up even after I asked directly several times about a cancellation fee. She kept talking over me and her tone of voice was as if she was talking to a child. She would not let me speak to a supervisor and told me I had to call back if I wanted one. No customer service skills, rude, and could care less as long as she is getting paid. I called back and spoke to another female who was polite and advised the supervisor wouldn't even listen to the tapes unless it was a $300.00 loss or more. In today's world and with inflation, $125.00 is not a small chunk. I book way ahead of time so I can enjoy some luxuries in life. They said the $100 could go to a future booking with them but that is not an option after the way Desiree acted. The $100 is hidden in the contract you don't see until after you book with them along with another $24.99 fee.

Jonathan Levit

Nov 18,2023

Robin was amazing this is actually the second cruise that I've booked with him the first one we had a big group that each of us in the group worked with Robin and he was amazing the process was easy and the perks are always better than going just through The Cruise Company themselves.

Sal Carullo

Nov 16,2023

We booked many cruises with Jenifer Thomas. Every time she gives us the maximum onboard credit as tremendous knowledge of the cruise ships, the cruise industry.

Vane

Nov 15,2023

The service was the best! Dinner was my favorite!! Both my servers were exceptional. Distriana and Marivic were super nice and made our dinner special.

Rsulla

Nov 15,2023

First time booking with Cruise.com! Customer service experience was great and Awesome stress free Customer booking experience! Will definitely recommend.

Richard Koop

Nov 15,2023

I booked a room with a balcony and king bed and got a room without a balcony and twin beds. Want a refund. Didn’t get what I paid for.

Jim C

Nov 14,2023

Has great prices and incentives. Customer service has been excellent . I have book several cruises with Stephanie G. and will book again with her. Stephanie is pleasant, thorough and always helpful when I have questions,

Jeremy

Nov 11,2023

Personally I would recommend to avoid booking through Cruises.com. They seem to have little to no pull with cruise lines, as you would through a travel agent or the cruise line itself. I was seeking to change to an earlier date, which being told by many who have cruised previously and other travel agents, that they've been able to accomplish. Cruises.com was not able to make anything happen. Royal Caribbean wouldn't do anything but refer me back to Cruises.com. My recommendation, book through a travel agent instead.

Gail Sheppard

Nov 10,2023

I had talked to Heath and was special in telling us all about the dog cruises on the dates we wanted and looking for suits and balconies ans going out of Orlando We appreciate him in answering all of our questions since it has been five years since our last trip We would highly recommend him

LA Rob

Nov 06,2023

This company charges you a NON-REFUNDABLE $25 fee just for booking and a $100 NON-REFUNDABLE fee if you have to cancel (even if there is no cancellation fees from the cruise line). They have "offers" that are more difficult to redeem than a kidney. There are plenty of travel agents that don't soak you with extra fees.

Larry Burke

Oct 28,2023

Jeannie McDougald did all she could to make my cruise date successful

Anna

Oct 25,2023

I had a wonderful TA, Stassja, who went above and beyond in helping me book my cruise. There were so many issues with the NCL websites, the credit card company, and a myriad of other problems but Stassja was patient and had a wonderful attitude.