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Reviews 476
Donald Blackburn
Jan 13,2023Zero stars if it was possible. Worst experience of all time. They put me through a week of hell only to book me on the wrong BOAT, wrong DATES and the wrong PORT. Luckily I didn’t lose all my money, but I did let my kids down. Also took off work for what’s now going to be nothing. STAY AWAY
Janet Rcc
Jan 11,2023I booked a cruise with cruises.com and paid for their insurance. I had to cancel and the cruises.com rep told me to wait to cancel until my mom had her dr appointment, so did. I canceled with both cruises.com and with their insurance.cruises.com paid me my refund, however the insurance never got back to me after they sent me an email telling me the recieved my documents. I contacted them again and resent the information, they never got back to me again but put it on my account that I filed my claim too late. I have spoke to 10 people at cruises.com ALL saying they will call me back and NEVER DO. I WOULD SUGGEST TO ALWAYS GO THRU THE CRUISE SHIP THEMSELVES.
Anatoly Kogan
Jan 11,2023I booked ocean view balcony w/guarantee (in writing) on Symphony of the Seas for 2/11/2023 . On my four time contact I was assure - guarantee !!! today they are assign me Boardwalk cabin ??? Can i sue them for fraud ?
Bruni Jaeger
Jan 11,2023And my cruise agent is Carla and she is the best!
Jason
Jan 04,2023Booking agent was very patient and helpful. Took all the time necessary to make sure we booked our 4 rooms for a big family celebration.
Dale
Dec 31,2022I called and spoke with Julie for several minutes regarding stateroom options. She was very professional yet friendly, and very helpful.
Spencer
Dec 29,2022Amazing follow up.
Kelley Keith
Dec 29,2022The reduction in price is what really caught my attention. I am really looking forward to go on this cruise. And I pray that future ones will be made through cruise.com
Karen Graves
Dec 24,2022Miko was great as usual. This is our second time booking a cruise with her and she made it very quick and easy. I will always go to her for my travel arrangements.
Joren Carlson
Dec 23,2022John Pierce was so great to work with . He went out of his way to get us the room we wanted .
Alan B.
Dec 18,2022I booked a cruise 10 days in advance of sailing through Cruises.com. Three days later my Dr. told me not to go because of being in a high risk category for Covid. I called my Cruise.com Agent and cancelled immediately.She said she would call the cruise line for either a refund or credit for a future cruise. She promised to get back to me with results. I never heard back from her and have left messages twice daily for past six days. I called the cruise line directly and found out that it was solely up to Cruises.com to refund or give a credit & that the request for either had to come from Cruises.com. I again left a message for Cruises.com agent with is information and have never heard back. I would NEVER use Cruises.com again and would recommend STAYING AWAY from them as well!
Hala Zaki
Dec 15,2022Sal was helpful, friendly and knowledgeable, he got me the best deal & worked on my booking as though it was for himself. He provided exceptional customer service! Thank you for being so awesome Sal!
Gemma A. Trimarchi
Dec 09,2022Want to go on a cruise? I highly recommend you callJen Ellis at Cruises.com 1-800-288-6006 extension 38734. She provides exceptional customer service. She goes above and beyond to ensure you get the best experience and deals. She's amazing.
mike Webb
Dec 08,2022My agent Miranda Estes is great but cruises.coms accounting department is much to be desired I got an email saying my visa payment didn’t go through I called NCL and they told me it was paid I told Mrs Estep and she checked on it and took care of it
Kristine Springer
Dec 08,2022Overall I've had a great experience with cruises.com. I initially booked our cruise in Feb 2022 for May 2023. Granted, I researched the cabin location I wanted myself before booking. They helped me reconfigure my flight departure day on the phone this afternoon and answered all my questions. I wish I had waited for a Black Friday sale to book but that's my own fault!
edward rubino
Dec 07,2022Always the best prices
Katrina Renee Sparks
Dec 06,2022Leanna was helpful, friendly and professional with helping me to book my cruise.
Marc Butler
Dec 05,2022Bate & Swop.. i.e Save $300 instantly! this is incorrect, you have to spend $150 and then get $150 credit! So its save $150, only if you spend $150
Mark My Spot
Dec 03,2022easy booking, great site and app, booked two cruises in twenty minutes, I found it easier to use this online cruise specialist travel agency rather than download 9 different cruise line company apps and deal directly with nine folks! one stop cruise shopping is helpful, simplify, and creates price competition between lines. all to benefit ME! 😁
100 Quannapowitt Pkwy, Suite 100, 01880, Wakefield, US
http://cruises.com
TOM B
Jan 15,2023Angie Dawson is very good at what she does. Getting our reservations and all.