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Reviews 476
Tara
Dec 01,2022Anita is awesome! She has an eye for details and she’s very responsive. We love using her for booking our cruises. I enjoy shopping for cruises in one location and the ability to filter cruises by dates, ports and length is great.
Susan Keefe
Dec 01,2022I love the ease the booking our cruise to Bermuda 🌴. I also love the price!!
Irving Frank
Dec 01,2022When I called, the agent starter doing everything thru the BJ's travel service (which at seems they operate), not Cruises.com. I had several questions concerning promos and she could not answer them. I ended up booking myself and picking what I felt was the best for me.
J.A. Rose N Bergers
Nov 30,2022Cost and service poor to very bad.
Robert Becker
Nov 29,2022Overall the process of booking a cruise through you guys has been surprisingly pleasant , We do most of our booking online and do not require a lot of changes or request any special needs But I will say once I called on a previous cruise in regards to pre paying our gratuities. And whoever the guy was - was extremely unpleasant and seemed liked he didn’t want to help me resolve this issue . But overall Cruises have been pretty decent to deal with Robert Becker
Consumer
Nov 29,2022Totally capable and had all the information readily at hand.
Larri
Nov 22,2022Our Cruise.com rep, Lennetta, heard our desires and needs for a cruise my husband and I wanted to take. We have an upcoming cruise on June, 2023. We could not be happier. Great price on cruise and flights.
Lori Zinsmeister
Nov 21,2022We have worked with Aime at cruises.com for at least 10 years now and she is amazing! The customer service is top notch and she always takes care of us. We love cruises.com
DeeAnn Yurgel
Nov 18,2022The lady Who helped me was very helpful very pleasant to work with.
Elizabeth mancini
Nov 18,2022We had a great experience with Sherri She was very patient and helpful
John C
Nov 17,2022The extra offers are fantastic, also the option to check out using uplift help’s too! This is our 2nd time using cruises.com and will always check with them on pricing as they can beat any price posted anywhere. Very happy.
Val F
Nov 13,2022So far my experience with Cruises.com has been great. We booked a cruise in April for this coming February. It was kind of iffy at first as I was booking 2 separate cabins, and we have special needs. 3 months before the cruise, someone had to drop out. We have another person to take their place, but I was expecting to have to pay service fees to make the change, or even cancel and rebook that cabin. I was delighted to speak with Cassandra, and she made the whole transaction completely pain free, and there were no fees! I was very pleased. Had a lovely chat with Cassandra about ports and cruise lines. All in all an outstanding experience. I would not hesitate to use Cruises.com in the future.
Chip
Nov 03,2022The customer service that Cruises.com provides is exceptional and is the primary reason I continue to book cruises with them exclusively. My representative JB always make sure that I am aware of what my options are when booking. The customer service he provides has saved me a great deal of money.
Irene joseph
Nov 02,2022The site was easy to navigate. All information needed was on point. Booking was easy. Will definitely use again in the future as well as refer friends.
Karl stuff
Oct 27,2022They make it so easy to book your cruise pick your room and make your payment it's a very user-friendly site for all your cruise needs
Michelle Ferguson
Oct 27,2022Daniel is an AMAZING sales man. He was helpful, insightful, and patient with us while planning our booking!
Joseph V
Oct 26,2022The service that you get from this company they welcome you with open arms they do not rush you answer all your questions and when you're done even thank you for serving you on top of all that you get a great price and always a few extras here and there and if you want a real good travel coordinator call Miranda Eastep 1-800-288-6006 extension 38047 she will do right by you thank you Joseph villani
Dawin Cruz
Oct 26,2022Customer service was beyond outstanding!
DanInMD
Oct 25,2022we have booked well over 8 cruises with Cruises.com and each time we have issues with what they promise...they over promise and under deliver..they don't tell the whole truth about what you get with them,and when you asked, they say you should have asked at the time.....there are many other travel agents out there, most are alot better Called and spoke to a rep to explain my issues and asked for a manager to call me… she told her supervisor and they didn’t think anyone had the time to call… no surprise there!
100 Quannapowitt Pkwy, Suite 100, 01880, Wakefield, US
http://cruises.com
Mike Murray
Dec 03,2022Joe (33385) was absolutely amazing! He was very knowledgeable and took the time to make our cruise perfect!