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Reviews 476
Cruiser
Sep 05,2022I went through the online booking of a cruise on the cruises.com website. After going through the process of everything I decided I wanted to go back a page and add something to our package. I immediately got an email with a confirmation for a cruise. I didn't mean for that to happen so I called the company immediately and told them that. I was hoping I could reconfirm the cruise with the changes. Cruises.com did not let me. They said it was final but said they'd cancel it and charged me $100 cancel fee and $24.95 processing fee. They didn't cancel with the cruises lines!!! I then got an email from my credit card company stating they charged me $500 deposit to the cruise line, $124.99 for them. This is highway robbery. My credit card company got the $500 refunded but Cruises.com kept their money. NEVER will I EVER use those people again. In less than 15 minutes I was out $124.99!!!!!! BEWARE! UPDATE: I disputed the charges and got the $500 cruise deposit back. Cruises.com still kept the $124.99. AVOID!
Karen F
Sep 01,2022Finding a cruise that fit my needs and budget was so easy.
Jim Stringham
Aug 31,2022Anna Aragon has helped us on a number of cruises and is our first contact when we begin considering any new trip.
Toni Jack
Aug 27,2022Lexie was referred to me by a friend and I booked our cruise with her. It was easy and enjoyable!
Dawn Edsall
Aug 27,2022The first person 2 nights ago I spoke with was not very helpful at all. She was more interested in doing something else..besides helping me on the phone with my questions. Her name was Michelle. Absolutely the worst customer service rep I have ever come across. Fast forward to last night..when I called and got this wonderful lady who was responsive to my concerns and was able to talk to her supervisor and the cruiseline to merge my cruise credits so I could use them on a cruise I was booking. She literally moved mountains and I cannot thank her enough. Amazing!!! I don't recall her name though. She worked diligently to resolve this issue with cruise credits not showing up for past cruises. Thanks to the lady lady, my attitude towards Cruises.com increased. I will recommend you to my family and friends!😊Thanks so much!!!
Angela
Aug 27,2022They were very helpful, and understanding! They went beyond my expectations to help me change my ports . Thank you guys very being so understanding.
Jayme Richards
Aug 13,2022Theresa was extremely efficent and helpful in booking my cruise.
Sheila Smith
Aug 11,2022Title of the review says it all. Be aware that some agents can be very argumentative and failed to please us. Tried to get the room originally we saw available booked by agent 3 times but there is a lack of clear defining confirmation before deposit. At least in our situation. We canceled after so looking forward to the Christmas cruise we saved for.
Music Ear
Aug 04,2022Desiree was outstanding is assisting with our Alaska Cruise. She made sure we understood all he details & requiremens.
Jiten Shah
Aug 02,2022Great offers and good customer services. Would recommend for travel bookings.
Ted
Jul 30,2022Site made booking a cruise easy and affordable.
Linda Hobbs
Jul 23,2022Quentin was fantastic and couldn't ask for a better representative for booking my daughter's honeymoon. They are so excited, thank you again!
Kirk Gardner
Jul 23,2022Just booked my fifth cruise and cruises.com never a problem they always give good onboard credit Andrea is the best
Bryan Wolfe
Jul 21,2022Alway nice dealing with Cruises.com. They are always very nice and knowledgeable and get the concerns addressed immediately.
Ailen Salas
Jul 19,2022It was really easy to buy and the deals that they have no one else have it.
Patricia N
Jul 19,2022Update 8/19/22: No return calls, emails, or messages from Cruises.com in response to any of my contacts. Issue remains unresolved five weeks after my initial complaint. Recently (6 days ago) booked two cabins (same ship, same category, same sailing) on RCCL via Cruises.com website at approx 11:30pm. The first reservation went through without any issues (other than not every offer listed was actually applied). The second one triggered an error message, stating I needed to call due to payment issue, which I did. Turns out there was no payment issue and the credit card company immediately showed the charge for both cabins pending/processing. The agent on the phone stated the glitch was in communication between their system and Royal's, but it would be cleared up the next day. I specifically asked about the incentives offered, to make sure they would be properly applied, and was assured there was no problem due to some 24 hr rule. She promised to call the next day to follow-up...no call received. Instead, I spoke with someone via chat, who stated she couldn't help because there was a fraud hold on the booking. Fortunately, both reservations were already in RCCL's system. Strange, but whatever. Called again and spoke to another agent, Karen, who was seemingly very helpful but clueless. There was, in fact, no fraud hold to be found. She spoke to a supervisor, who insisted that the second reservation had been made after midnight; therefore, the incentives didn't apply. Funny how their records showed I was speaking to an agent at 11:50pm about the error message, and my credit card statement shows the payment date that same day. When Karen finally realized I was correct, she promised to email the main office and follow up in a few days with her contact info. I received an updated invoice today, with one minor incentive added, but not the most important ones. All they had to do was literally duplicate the codes/offers from the first reservation, which was made at basically the same time on the same date, but I'm assuming that won't happen. Of course, no contact info other than the main phone# was attached. I'll have a great cruise regardless (we are frequent cruisers), but I will never use this company again. Buyer Beware!
Ed Wolf
Jul 19,2022I called Cruises.com because I couldn’t find the same package as shown on Princess Cruise Line’s website. I spoke with Lynn who was amazing. She was very pleasant and helpful, staying past the end of her shift to help me.
Richard Hawkins
Jul 16,2022Everything was excellent
Constance Gumlaw
Jul 14,2022I was hesitant to call and book a cruise because of all the bad experiences I’ve had with other agents before. But McKenzie made me very comfortable and she was great. She didn’t try to upsell or make us buy features that we did not want or need. She gave us great advice. It couldn’t have been easier. I am very pleased with her and her service. I would absolutely do this again.
100 Quannapowitt Pkwy, Suite 100, 01880, Wakefield, US
http://cruises.com
Chuck McCoy
Sep 06,2022I'll never book with u again .booked a cruise with you and gave 500. Deposit and had to cancel for health reasons 6mos in advance and you refused to refund me . I guess you need money more than me