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Reviews 476
Erik J
Jul 07,2022Easy to use website
Christine Spano
Jul 02,2022After being overwhelmed trying to book my own cruise, I called Cruises.com. I am so glad I called. I was transferred to cruise expert who found me a better cabin at a much better price. I will definitely be using Cruises.com for all my future sailings.
Yuriko Toro
Jul 01,2022Shari was a delight to book the cruise. I had an awesome experience.
Mahogony Walker
Jun 29,2022Mrs Geniva Valdez was amazing to work with. She knew exactly what I was looking for in a family vacation and helped me find one in my budget. I will definitely be looking for another cruise after this and hope to use her again.
John
Jun 28,2022The agent was very knowledgeable and very helpful this is the 2nd cruise this year we booked with them that's how happy we were with Cruise.com.
Steven Saitsky
Jun 24,2022Bunny is excellent. Knows her business as this is the 3rd European cruise I have booked through her. Much better than going direct to the cruise line and trying to work sometimes with offshore reps.
Marrion Baker
Jun 24,2022This is an extremely deceptive company. I called to book a cruise for my family of four. I got Ms. Brenda Robinson on the line I told her I found cruise on Celebrity cruise. I requested that Ms. Robinson purchase tickets for my husband, two teenage sons, and myself on the Celebrity Equinox. I told her this was our first cruise. My requirement was to have an adjoining cabin preferable with one veranda. One of my sons might suffer from motion-sickness. We need a quiet location, mid-ship. I explained to Ms. Robinson we didn't drink hard alcohol but needed a non-alcohol beverage package and internet service. Ms. Robinson totally deceived and misleading me. She books the cabins directly below a casino, one cabin down from plaza, across from galleries, and a restaurant. Beside my cabin is a public restroom, staircase, walkway an elevator. While across from our room is distance is the theater. She didn't explain to me beside our cabin is a bar, shore excursions and the ship administrative services. She then sells me a full alcoholic beverage and basic Wi-Fi. I spoke to another customer service Ms. Jimenez who guide me to a deck-plan. Ms. Robinson did not tell me a deck plan exist. When I call and spoke to her supervisor Ms. West I she was very disrespectful, pushy, and eventually hung up the phone in my face while I am still speaking. Her supervisor tries to up-sell comparable cabin in a new location using pressure tactics. Ms. West adapted a nastiness tone to her voice when addressing me practically screaming at me because I said No, I was not going to give her access to my credit card. I asked her why she was so angry. She told me she spends a lot of time calling Celerity Cruise line for me, as to say she was doing me a favor and I am a problem. The Impression I get from Ms. West conversation and communication is I should take the cabin shut up and go away. This is an all-around horrible experience for me and my family. I have request that they cancel the cruise several time and Ms. West refused. Please do not used this company they are fraudulent and take no responsibility, worst they are dishonest, and used predatory sales practices. I will never use cruises.com.
ELAINE
Jun 21,2022We booked a cruise out of Marseille france with Cruise Sheet. It was a 2 day round trip.Cruisesheet took payment for 2 nights cruise fare, drinks package insurance.MSC had cancelled the return and so we were left in italy.STRANDED. Transport back food, hotels were at our cost.Cruisesheet are ignoring our emails, refusing to return our money. BEAWARE USING THIS AGENCY
John Staryak
Jun 18,2022Jessica, my cruise consultant, was knowledgeable about my cruise. She explained it clearly and made sure I received the benefits to which I was entitled.
Kat
Jun 15,2022Very professional and thorough.
Ken
Jun 14,2022My cruise planer Sherrie Waters could not have been more thoughtful regarding my requests and in finding the best package within my budget. I look forward working with her should I plan another cruise.
Jennifer Grider Campitelli
Jun 13,2022Jenifer Thomas is amazing. She spent so much time making sure our trip would be just right.
Christopher
Jun 11,2022Excellent price
Carole G
Jun 04,2022Sarah was very helpful. Very knowledgeable
Amy Eastham
Jun 04,2022Very easy to book.
pedro maisonet
Jun 03,2022I had an great time it was my first cruise. Your service and servers were professional and curteous. Dharna and Cyril were the best. Thank you all for such a memorable experience
Sherri Dolphin
Jun 01,2022Kala was very helpful and patient
Carol
Jun 01,2022David was awesome. Will definitely book through him again.
rosemary mccarthy
May 28,2022Our agent was knowledgeable and friendly. She responded quickly to any questions. We are very pleased with the company and our agent.
100 Quannapowitt Pkwy, Suite 100, 01880, Wakefield, US
http://cruises.com
Ricardo Galvez
Jul 13,2022Easy to navigate