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Reviews 476
Jerry Wallace
Mar 09,2024The young woman who helped me change my cruise was kind and very helpful. I’m sure others have told you, she is an expert at what she does. She deserves special recognition and a probably a raise and a promotion. Her name is Denni , make sure you don’t lose her. Gerald Wallace Satisfied Customer
Moira Ayers
Mar 08,2024Was very easy to sign up
MaryLynnKoncaba Mrs
Mar 08,2024Sean was awesome with Cruises.com. Very informative about the cruises and answered all our questions. I will definitely use them again
Teresa Whitticar
Mar 06,2024Good website for booking cruises. Simple and easy to navigate.
crystal wheeler
Mar 05,2024Had the BEST cruise assistant!! Ali was so patient & worked to find the best deals for us!!!
Fan Zhang
Mar 05,2024The website is designed easy to use.
Consumer
Mar 04,2024Booked a cruise almost 2 years in advance on Cruises.com & when on my reservation with Royal Carribean it showed rate dropped $100 pp. I called right away & lady at Cruises.com said she checked with Royal Carribean & rate was actually higher. I double checked again & still said same cruise same time in same room was $100 pp cheaper. Lady wouldn’t give me reduced rate. I don’t even think she called. Terrible customer service!!!! Company doesn’t standing by what they say if rate drops will always get lower rate.
Dwayne Buehring
Mar 04,2024They night offer some decent incentives but they charge a $24.99 junk fee and also charge you $100 cancellation even before final payment is due when there is no cruise line cancellation penalty at that point. Not sure if I will book any further cruises with them. Incentives improved on my cruise but I can not cancel and rebook without being screwed with a $100 fee. So just proceed with caution if you decide to book through them
Shannon Ostmeier
Mar 02,2024Monique is a great agent...she was so helpful, very knowledgeable and patient with all my questions. Best of all...I know she is available to call if anything comes up during my travels...Thank you.
Teresa Long
Mar 02,2024Lisa was so helpful and knowledgeable! She took the time we needed to help us find the right cruise and get three rooms close to each other for our family. She was awesome and happy to get some small perks by booking with cruises.com!!
Mark Anthony
Mar 02,2024Cruises.com provided great cruise deals that are cheaper than booking directly through the cruise lines, depending on time of booking. Having said that, booking through a third party like cruises.com makes the customer ineligible for deals through the cruise company (in my case, I cannot book the drink and wifi package from the cruise line.) Another con: this was my first time booking through the site and the first five times I tried booking and entered my credit card number, it errors out causing me worry that it was not legit. However, I ended up trying again the following day and everything looks good so far. My booking appeared on Celebrity Cruise lines's website.
Linda Dexter-Taylor
Mar 02,2024I had called and asked about promotion and was told that it applied to my booking. When my cruise was actually booked and I looked at confirmation it did not include gratuities like I was told it would. When questioned why it was not included was told it didn’t apply to my booking even though earlier in the day was told it would. I was then told for $558 more I could move to a balcony and the gratuities would be included, so I called to upgrade to a balcony and then was told it would be and additional $900 and some odd dollars and another $250 for the deposit. Will never book with this Company again. Just out to rip you off with false advertising and advice.
Joseph Kelly
Feb 28,2024I love booking my cruises with Terri Whitmire-Silver at cruises.com! She comes up with really good ideas to make it more fun and cost-saving.
Carol
Feb 28,2024Martini was knowledgeable, courteous and fun! I would highly recommend her to any of my family or friends!
Brian
Feb 26,2024My wife and I won a cruise through our boat club, and, unfortunately it was managed by cruises.com, which is owned by World Travel Holdings, so I assume their other cruise websites are just as awful (unless our totally useless agent, Tia Laywell was the problem). It happened that the cruise we won was our first cruise ever, a 5 day excursion, and happened to be on our 40th wedding anniversary. As such, we wanted to exchange the trip for a longer one, which, according to their paperwork was possible, as the cruise date was a year away. I called Ms Useless Laywell multiple times on multiple days for a number of weeks, left a message each time with my phone number, only to NEVER receive a call back. So, we still wanted to go on this cruise, as we had never been on one before. We left on the cruise, and although all gratuities were SUPPOSED to be paid for, they only paid for the gratuities for the room. Drink gratuities and meal gratuities were NOT paid for. In addition, we were SUPPOSED to receive a $50 onboard credit the day after we started the cruise. NOT! I emailed Ms Useless, and I received a response that “she’s out of the office until the 15th,” which is when our trip ended. I emailed her again, on the 21st, and received the same message. FINALLY she called us, and said that “we will receive a $50 credit card in 6-8 weeks” because we didn’t specify that we wanted it on our cruise. We won’t hold our breath waiting for that…
Christopher F
Feb 24,2024I couldn’t have asked for a better representative than Ali. She made it the most satisfying vacation booking experience I have ever had. Thank you Ali, don’t ever stop being you. 10 stars plus if it’s possible.
John
Feb 23,2024Kelly, was wounderfull to work with and answered all our questions and worked to get the cabin close to our relatives. She went above and beyond just beeing a sales person. She made us completely comfortable with the process.
Mr Hanna
Feb 23,2024Very helpful
Joshua
Feb 22,2024The girl Katie, who helped us, is the reason it was so good. It's our first cruise and we called for help, not wanting to make mistakes, and she was so helpful and knowledgeable. She got us better than we were hoping for. It's all so complicated that without her it would've been hard and miserable and we would have done it wrong.
100 Quannapowitt Pkwy, Suite 100, 01880, Wakefield, US
http://cruises.com
Gaye Edwards
Mar 13,2024Fast knowledge friendly people