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Reviews 476
Robert Williams
Jan 09,2024The value they offer is on the very low end of what is offered by other agents. On top of that, as another reviewer said, their value is also watered down even more by charging $25 upfront just to book the cruise through them. I usually use another agent but thought I would give cruises.com an opportunity to earn my business. This will be the first and last time I use them based strictly on value. The agent was nice and helpful, but the company policies are not client friendly. I booked multiple cabins and had one that required cancellation due to cruise line policy regarding pregnancy. There was nothing I could do about the cancellation. The cruise line gave me a full refund, cruises.com charged me $100. At this point, I have $0.00 value offered after all the charges to book 3 cabins and then cancel 1. Heck, I could just go through Costco with no charges to book or cancel and get a couple hundred dollars in Costco rewards. Looks like I'm going back with my other agent, should have never changed in the first place based on the fees I'm having to pay to book our cruise.
Guy Guittar
Jan 05,2024Worked with Taylor. She was very knowledgeable with all the options and answers to all my questions and concerns. Booking didn't take long.
Gabriel Vinokur
Jan 04,2024Was able to book exactly what I needed and the online information was always correct. Their support, both before and after purchase was really good and knowledgeable
Consumer
Jan 02,2024Working with Yolanda was great. She took her time and explained everything as we are first timers. She was very patient and answered all our questions by having extensive knowledge on cruises.
Jami
Dec 30,2023Tiffany was knowledgeable, helpful, and explained that she would submit requests for a code that wasn't being taken in the reservation.
JMK
Dec 29,2023Robin Schafer at Cruises.com is now our go to person when we want to book a cruise. He is very pleasant and thorough and has surpassed our expectations each time. We often compare *many* cruises and he happily helps us with that, whereas agents with a different website often got grumpy during our past booking attempts.
Jacqui Ioli
Dec 28,2023I called Cruises.com, my TRAVEL AGENT to get assistance with buying a transfer from the airport to the pier and back again. Was not offered an opportunity to buy the transfer at the time of booking on their website. I couldn't login (scary, no?) and got a message to call. The rep told me to take an Uber because he could not sell me a transfer. What use is a travel agent if I have to call the cruise line myself for everything?
R Rob
Dec 27,2023We had to cancel due to a child illness. I spoke to one representative that told me they have the ability to waive the cancelation fee since I'd been a previous customer and had never canceled before. Since the cruise was booked by my husband, I was told he'd have to call back and complete the cancelation....when he did the representative would not honor the waiver request stating we should have bought the insurance. We will never book through this company again.
Gerald Wright
Dec 20,2023Kiki was very helpful in setting up a cruise for some first time cruisers with budget and scheduling limitations. She was very friendly and professional and got it all set up.
Rachel Thompson
Dec 20,2023Sara was extremely helpful and helped me book my trip. Period
Dan
Dec 16,2023I’ve used cruise.com for a few years now and just easy to use and good service.
Consumer
Dec 12,2023Working with Jenifer is always Great. She always finds me the Best Cruises for the Best Price. Also the company gives the best bonuses of all cruise companies out there.
Robert Graham
Dec 07,2023Excellent customer service help with booking.
Sheela Abu George
Dec 02,2023I had to talk to different people in cruise.com to get the best cruise trip with my dates and finance. They were all very helpful especially Ms Krista did a great job even staying after her duty time explaining and helping to find the best cruise.
Jennifer H
Dec 01,2023Kathy was really friendly and helpful and made the process easy. She knew the answers to my questions and I feel really confident in the purchase of our cruise. I really appreciate the fact that Kathy never tried to rush me or pressure me, she gave me the time I needed. She is an absolute pleasure to work with!
Ed
Dec 01,2023Marie was very knowledgeable in helping putting together all the details for our cruise. And you get a lot of extra perks saving money as well as the best deals.
John Lile
Dec 01,2023Website was easy to use. All of the requirements were straightforward and simple to fill in.
Annie Villavicencio
Nov 30,2023I booked 2 cabins and they need to be paid separately. I paid for the first room and while paying for the second one, apparently they had some technical issues what costed a delay and the price when up for $200. According to them, the prices come directly from the cruise line so it was nothing to be done about it. Horrible. It cost me more money.
Phillip Hannah
Nov 30,2023Tonya was absolutely perfect! She made the process so easy and understandable. This is our first cruise and we are so excited. Don't hesitate to use this service! Very Happy customers!
100 Quannapowitt Pkwy, Suite 100, 01880, Wakefield, US
http://cruises.com
Patricia Sainz
Jan 09,2024The website is easy to use and when necessary, calling is always a nice experience because they are super nice and helpful.