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Reviews 213
rapoolingum
Jul 24,2024From start to finish the service provided by Thomas Chow was great. Very prompt in explaining what he would do and was very flexible when i had to change the time at short notice, and then when i changed the option once he arrived (from just a email report to a detailed report, which required extra work for him to do). Throughout the investigation he was always professional and friendly, and happy to answer any of my questions (however silly) and explain what he was doing. Now understand what needs to be done to remedy the damp issue in my property - many thanks!
Pamela Rolfe
Jul 20,2024Thomas Chow communicated the process and options clearly at the outset. Professional, helpful and friendly. Clear understanding of the problem and the cause by the end of the survey with ways to rectify communicated. Showed me the findings as he went through the various survey stages. Instilled confidence in his conclusions.
Anonymous
Jul 19,2024I recently had the pleasure of working with Derick for a comprehensive inspection of my flat, which had severe damp and mould issues. From the very beginning, Derick’s professionalism and expertise were evident, setting him apart as an exceptional specialist Derick approached the inspection with meticulous attention to detail, ensuring that every corner of the property was thoroughly examined. His deep understanding of building structures and environmental factors was clear as he provided insightful explanations about the root causes of the damp and mould. What truly stood out was his ability to communicate complex issues in a clear, concise, and reassuring manner, making the entire process less daunting. One of the most impressive aspects of Derick’s service was his empathy and understanding of the stress that such problems can cause homeowners. He not only identified the issues but also offered practical, actionable advice on how to address them effectively. His recommendations were tailored to my specific situation, demonstrating his dedication to providing personalized service. Derick’s report was a masterpiece of clarity and thoroughness. It was well-organized, detailed, and easy to understand, making it an invaluable resource for moving forward with repairs. The report included high-quality photographs and a clear summary of the findings, which have been instrumental in planning the necessary remediation work. Moreover, Derick’s customer service was outstanding. He was always available to answer questions and provide further clarification, going above and beyond to ensure I felt supported throughout the process. His dedication to his clients’ well-being and satisfaction is truly commendable. I wholeheartedly recommend Derick to anyone in need of a damp and mould report. His unparalleled expertise, combined with his exceptional customer service, makes him an invaluable asset for anyone facing damp and mould issues. If you are looking for a professional who will not only provide a thorough inspection but also support you with empathy and practical advice, Derick is the perfect choice. Thank you, Derick, for your exceptional work and support. Your professionalism and dedication have made a significant difference, and I am incredibly grateful for your help.
Dani
Jul 18,2024I found Damp Detectives when I was looking for a surveyor to find the causes of damp and mould in my rented flat. I came across Scott’s reviews and saw that he had investigated the floors of a property as part of his survey. Which is exactly what I needed. I contacted Scott and explained all the issues that I was having at the property. He knew exactly what needed to be done and after choosing what type of report I wanted I booked. Scott arrived promptly on the date arranged and carried out a thorough survey. The report was informative, clear and concise and I would highly recommend booking with him.
Philip Cox
Jul 12,2024Am I really the only one who feels less than bowled over by the Damp Detectives? Response to my initial contact was prompt and, encouraged by the assurance that the survey would be very thorough (even promising to crawl under the floor space if necessary) I agreed to part with £450 hoping for some final clarification of the sources of some of the various ongoing damp issues in my Victorian end of terrace. Andy arrived (I even had to pay his parking) and did spend 2.5 hours using a couple of meters to confirm that the walls and floors were indeed damp and mainly suggested I install extra air bricks to improve the sub floor ventilation. I expected a full detailed written report (as promised) with further solutions within a week or so but, despite my chasing up, I have still not received this four weeks later. This is of course a franchise and the franchiser will get a significant portion of the fee but I certainly don't feel I've had value for money. Others seem to feel differently but on my experience, I wouldn't be able to recommend the Damp Detectives.
Pb Cl
Jul 06,2024Instead of nearly parting ways with £3k to have the house injected with DPC following the ‘advice’ of a big surveyor/DPC company, I’m very glad to have discovered damp detectives - an independent business who are not looking to make money out of you. David and Denise in the Preston area were extremely helpful, answering my questions patiently prior to the survey. When they came round they were very thorough and explained everything as they went through it. Their advice and expertise has saved me from sending money down the drain with another DPC that would not have addressed the underlying issues affecting the property and been useless. I wish I’d have known about this company and service years ago! It is definitely worth spending a little bit on an independent survey rather than getting a ‘free’ survey through a company who end up advising you to spend a fortune on their services.
Mr Daniel Trelfer
Jun 30,2024I really wanted an independent report on possible damp after a Homebuyer's Report. Damp Detectives were so helpful in a few ways. First, Paul Town was unable to do a report quickly, but put me in touch with Scott, who was extremely helpful and tried to fit me in, but had little availability. Finally, Paul put me in touch with Tim Platt, who very kindly drove a fair distance to do a report the very next day, which I really appreciated as we are looking to make a quick purchase. All three were extremely helpful and professional, and thanks in particular to Tim for going above and beyond and then providing me with a very helpful, detailed and honest report.
Jo
Jun 20,2024We'd been experiencing damp problems in one corner of a spare bedroom for months, without any obvious cause. We decided a damp survey might be the way forward, and Damp Detectives were very approachable and responsive. We were able to choose between verbal, emailed summary or full written report. The surveyor who visited was very pleasant and friendly as well as thorough. She talked us through everything she was doing, then later explained all her findings very clearly. She made specific recommendations which we could easily implement, and followed up the survey a couple of days later with an emailed summary report which was also very clear and concise. Having the survey has enabled us to tackle the issues based on sound practical advice, it's been really useful.
Mark C
Jun 19,2024Jonathan did a very professional job, explaining clearly and demonstrating where the damp issues lay, we were very pleased with his work.
Gav H
Jun 11,2024From the initial call to recieving report and follow-up questions, Tim was very helpful and thorough. He made an effort to understand to our issues and provided advice on workable solutions that were within our budget. I would not hesitate to recommended him.
Mrs A
Jun 02,2024Used the services of Tim (Salisbury Area) twice now on properties we were trying to buy. He was prompt to inspect, provided bullet points prior to receiving a very comprehensive. He also made himself available by phone to answer any further queries. He has probably saved us £££'s with sound sensible advice to remedy the damp/timber issues. No hesitation in recommending his services. 5* Excellent.
Amber Kaye
May 14,2024I called the damp detectives after I started experiencing health issues and I suspected it was due to a mold issue in my home. The man came round and checked my house and told me that it was one of the driest houses he’d ever been in and it would be very surprised if any there was any mold growth in the house at all. I was sceptical about this but he said they did air tests which I assumed tested for mold spores. The air test came back and unfortunately had only measure VOCs in the house not mold specifically. On the report it stated that there may be active mold growing in the house but it was below the amount found in most homes and normal environments. This put my mind to rest and I stayed in the house for a further 6 months during which time my symptoms got progressively worse. I started seeing a practitioner who also believe that my issue was mold and I took a mycotoxin test which came back positive for ochratoxin a in my urine which is a toxicity caused by a type of mold. I then had another company come out who found extensive levels of mold in my house and my air was found to have 3,000 mold spores. Damp detectives not only took £650 of my money to tell me absolutely nothing of vaule but they also cost me a further 6 months of exposure in a house that was making me incredibly ill. I email the man to complain about this and never even got a response. I would avoid this company at all costs.
Ben
May 14,2024We’re first-time buyers, had a level 2 survey on a property that suggested we get a damp survey. Rather than getting a free survey by a company that will likely try and sell their damp-proof services, we wanted an independent company to get a reliable idea of what work is actually needed. We reached out to Evie who was very quick to respond to emails and provided lots of info about the process. Evie quickly booked the survey with the seller’s estate agents and Jamie carried out the survey the following week. Jamie called to give a general overview which was really helpful and was happy to answer questions then and going forward, and the full written report was with us in just a few days. The report was really detailed (including good photos of chimney, gutters etc) and suggested what work would need to be done to fix any damp issues. Really great experience overall, very quick to get the survey completed and for a very reasonable price too. Would definitely recommend Damp Detectives.
Mrs Huntley
May 10,2024We contacted Jonathan from Damp Detectives to understand damp in the loft and the cause of a leak in a different roof. Jonathan was easy to communicate with, provided a quote and appointment time. Jonathan did an extensive survey and provided a detailed and clear explanation of the cause of the issues and recommendations on how these could be resolved. As Jonathan is independent from any provider I feel even more confident that the assessment is correct. We are now clear on what we have to do to resolve the issues and feel that we will be more confident when talking to companies to undertake the work.
Ann Coombs
May 09,2024Following the discovery of years of unnoticed damp on a cavity insulated wall, built up from a neighbours garden way above our damp course, a chimney leak badly repaired last September, now leaking from all the wet weather and a free quote to solve with only a 10 year guarantee costing thousands. We started to feel we were just throwing good money after bad, and if went with that survey and quote, the damp would just come back and likely worse. We found Damp Detectives scrolling through the internet. Videos watched and all they advised on their website, made sense to get a proper paid survey, that in the right hands would get the work needed done, to eradicate the damp and not just mask it for a while. Tim called, appointment made easily. Arrived on time and did a thorough survey of our chimney and wall. He was knowledeable, professional, understanding and helpful with his advice on what we do and don't need to do. With Tim's survey the right tradesperson, should now be able to quote only for what needs to be done and hopefully save us thousands. Thank you Tim and the Damp Detectives!
Elaine Walker
May 06,2024Wiltshire: Darren Horn was excellent, planned a visit very quickly, spent 2.5 hours at the house with Robert checking out various patches of damp and gave me some useful, practical advice for improving the house's ventilation generally and ahead of some building work. I will definitely consider using the service again.
Lorna
May 03,2024We wanted to understand why we seem to have various damp issues in our home. Jonathan Young was excellent at investigating, assessing and explaining exactly what was going on and most importantly for us - offering practical advice and solutions. We've wasted a lot of time and money getting various trades people in to fix a range of issues, only to find they reoccur; usually because source of the problem wasn't properly identified or understood in the first place. Jonathan clearly explained his methods and findings so that we can finally understand the source of a range of issues and how to go about resolving them (including finding the source of a leak in our kitchen which we've had a Roofer out on 3 occasions to fix!). Jonathan's visit was hugely valuable for us - thank you!
Gergana
May 02,2024Jonathan Young is competent and professional. Successful diagnosis of our damp problems and clear, effective communication as to how to remedy. We feel more informed now, better able to take action and empowered for the future. Thank you Jonathon and Michelle, who also helped!
Ian M
Apr 25,2024Jonathan provided a great service identifying the likely cause of the damp/musty smell problem in our apartment. He recommended some solutions which we subsequently implemented then returned about 18 months later to re-take measurements to confirm that the solution was working. Thanks for your help.
41 Perinville Road, TQ1 3NZ, Torquay, GB
http://www.dampdetectives.co.uk
Susan Kirkby
Jul 25,2024Jonathan was extremely professional. He arrived when he said he would, was very clear and precise when explaining the issues we have with our property. I would highly recommend him.