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Reviews 520
Jalisa Smith
Feb 24,2025I emailed a Dort Federal finance advisor Kaitlyn Schulz pertaining to a fraud alert issue via email. She denied my request to initiate an investigation as well as deactivating my card. My point is if you can validate my identity via provided Information per my account, and send e-signature pdf's via email you should oblige my security requests via that same verified email. I would like to request a service change given the activities of loyalty and interactive business as a long standing member of said Credit Union to handled my financial business and non-Payee ! Thank You -Ja'Lisa Smith-Harrison
Cynthia Gentilini
Dec 27,2024Do not use this company for a lease. The interest rate was extremely high. Bought out the lease and the didn’t include the state taxes and I have a $1500 tax bill I have to pay. I’ve had five leases and never on another lease. Have I ever had to do this and I have bought more than one. Stay away from this company stay away from this Credit Union , they’re going to screw you royally.
Jeff Corino
Sep 25,2024Stay away from DCU. Don't be tempted to deposit your money in any promotions with a high rate because you may end up regretting it like we did. One of our CDs expired, giving us a week to decide what to do or they would reinvest it for another 3 months. The seventh day and the first day of the expiration fell on a Sunday, which is for us a holy day of obligation due Christians where we do no work and focus on our Faith. I began the process of trying to wire the substantial CD funds on my own, only four days into the allowed week and experienced a great deal of difficulty. Their telephone answering machine does not take messages so I was forced to push everything over to the following day. It seems like no one had an answer on how I can send a wire through the app or online. Finally, our CD expired on the seventh and last day which was a Sunday. And on Monday I finally got hold of CustomerService which told me that they would not allow a withdrawal for a wire, even if I was only 1 day late and the expiration actually fell on a Sunday. They threatened to charge me $1600 if I took our money out of the their Credit Union and move it to an external bank. This was outrageous. Very unnecessary and consumer unfriendly. Even the IRS and many businesses customers to transact on Monday if an expiration date falls on a Sunday. We appealed to a supervisor who turned out to be a stiff necked jerk. There were no government regulations preventing them from treating us better. Inflexible? You bet!!! This is the most unfriendly company I've ever worked with. I was appalled at the unwillingness to bend. We only asked for what work would seemed sensible to any reasonable person. On a scale of 1 to 10, I would grade Dow Credit Union a '0'. They are not worth the trouble or your time. Line us, you may end up with a sour taste in your mouth. Like I wrote at the start — STAY AWAY FROM DOW CREDIT UNION.
F Timothy Richards
Aug 13,2024I went to Dort Financial with trepidation as my previous experience at the Grand Blanc location more than a year ago was not good. Bottom line, I was delighted with the service and professionalism at the Orion Township location. Elizabeth, who helped me complete the transaction, was outstanding. Everything was done to my satisfaction and was completed in a very reasonable time. I could not be more pleased!
Therese Burton
Apr 22,2024I waited for over 1.5 hours to speak to a loan officer. My opinion: lazy, overpaid workers. Unacceptable wait time
Gary Coe
Apr 19,2024Owosso Customer Service I have been a customer of Dort for 3 years. During the time I have ran into minor and major problems mostly your online system but with also my debit card being used illegally. At times I considered to transfer to another financial company. However, I discovered that you and I, are lucky to have a person consider right in the Owosso Dort to share a problem with customers such as I. The Customer Service lady, Vanessa, has always been outstanding help. Always very friendly and welcoming regardless how her own concerns are. Vanessa certainly is a value employee for you and your customers. Gary Coe
KS
Apr 16,2024Whether going into the Davison MI branch or calling the 800# Customer Service (recently, James), they are consistently prompt, polite, patient, professional and accommodating. Thank you!
Jimmy Chancellor
Jun 14,2023I've been trying to pay my loan for nearly a month now. The website wouldn't work. I finally had to trade several emails, and they told me the app would let me set up the account. Set that up. Now it won't take any information to pay the loan they gave me. And I got an email saying I had to verify my identity. TO GIVE THEM MONEY. Did I mention the nearest branch was 3 hours away from me? I was told they were local. And frankly giving away a loan at that distance is just stupid.
Monica Dufour
Jun 09,2023Shondra video teller is wonderful and so helpful
customer
Mar 10,2023No one has contacted me to explore options on a new home mortgage. I even spoke to a gentleman that had called to inform me that another loan through your bank hasn't been getting automatically paid through my other banking account, I expressed to him how this is the 3rd time my credit has taken on a bad hit due to your loan officers not following through what I had asked. Anyway, that gentleman was also supposed to give me an email about contact information for a mortgage person. Nothing has ever happened. More then likely will be paying off my loans with you, and going elsewhere due to customer service is so bad. I've been banking here for 10 years, and has gotten worse every year.
JamesB
Feb 22,2023I do not recommend doing business with Dort Financial. As a growing business, we opened accounts with them. They have done nothing but make growing our business hard. They continue to hold funds on checks because their tellers want to. They do not have a rhyme or reason as to what requires a hold. They told me today if they don't like the way you look, they will hold your check. No matter how long the account is open or what kind of business you have with them. Escalation is almost non-existent with this credit union. I recommend Elga over them any day.
Andrea Durhal
Jan 26,2023🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨 BUYER BEWARE DO NOT OPEN AN ACCOUNT AT THIS BANK THEY PULL HARD INQUIRIES FOR A BANK ACCOUNT THIS CREDIT UNION ALSO RACIAL PROFILES. HARD INQUIRIES DROPS YOUR CREDIT SCORE!!!!! 🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨 I applied for a savings account with this bank and these people told me in order to open the account that my credit file would have to be opened at no time did they advise me that a hard pull would be necessary. I explained at that time the experian stated that they should be able to see everything to open an account. Buyer Beware this credit union pulls hard inquiries to open a saving account without your permission. I am so angry and disappointed by the actions of this company. This bank also racial profiles.
SD
Jul 12,2022Terrible phone service!! Every time you call any branch they all lead to one line and no one answers. Been on hold for hours on multiple phone calls. NOTHING. Save yourself the massive headaches and don’t get an acct here or you’ll never have a simple phone call answered. This has happened too many times!!
Jim Michalak
Jul 07,2022Trying to call them to pay my auto loan and have been on hold for a hour and a half. No one ever answered. Terrible customer service will never get another loan through them. And while on hold they say "Are you tired of being on hold? join are team by going to there website" That's insulting when i've been on hold for a hour already
Keenan
Jun 08,2022So far I haven’t had any problems with this bank service. Has been simple and easy to work with
Jennifer Curtis
Apr 05,2022Greg B. in the call center is a God sent! He's knowledgeable and friendly, this guys a keeper. Promote him, give him a raise, a paid extra vacation IDK but you don't want to ever lose this guy! Thanks Greg for all your help today! Saved my membership today. :)
Brendan Springsteen
Sep 10,2021Worst credit union possible for Service Members. Does not care about their customers
Janet Smith
Aug 13,2021Worse credit union ever. Waited til auto loan was 17 months to payoff then inform me I have to have taken out of my deceased husband’s name or they would repo. All payments had been met. Was informed of his death years ago. Threatening me with one week to do. Yet didn’t provide needed release to do. Said to get copy of form for proof only to be told only dealerships have those. Do they know their jobs. Think not. Not even 1 star. Negative x 100 🤬
Mullet Flaps
Jul 15,2021I recently opened an account here. I needed to add my wife to the account and my personal banker at the Pierson Road location said to just go into anyone of the Dort Financial locations - no appointment needed. Well, that wasn't the case at the Davison Branch. My wife went in there today to add her and we were told that no bankers were available and we had to set an appointment. Ed, the representative booked the appointment 2 days out and acted smug and like we were bothering him. Also,, when we asked about online banking, he acted like we were bothering him again.. Even members sitting in the waiting areas even "raised their eye brows" Wow - Dort Financial - you're off to a bad start already. What a bad experience. Ed needs some "extra training" or a talking to by his supervisor. He has a POOR attitude. We felt very disappointed and we left.
SHNN PTRSN
Mar 12,2025They are the worst I had to call to up my spending amount I brought living room furniture on the 3rd of March for 3,645 it was pending then my money was taken out so now it’s the 11th of March they saying I was -3,645 and then by morning it was -545 but I paid for the furniture. They pretty much said that I had to pay the negative amount in order to get the rest of my money. They are liars and they steal the worst place to have an account with you do better keeping your money yourself fxck a bank