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Reviews 539
Arthur A
Jun 05,2024It was quick and not a scam! My car was back up and running ASAP!
Latrina Robinson
Jun 04,2024I've been searching for a auto protection company for a few years now and I haven't had any luck til TODAY!!!! I'm overly excited about this 🤗 I can finally breathe 😌 special thank you to the rep that assisted me with this entire process 🙌 thank you 💞 I appreciate the great service you gave me
Josh
Jun 04,2024The gentleman I talked to was really friendly and seem to know what he was talking about.
Anthony Brooks
Jun 04,2024I bought an extended warranty for a Maserati when I took it to the shop. They denied my claim understood so when I called and II bought an extended warranty for a Maserati when I took it to the shop. They denied my claim understood so when I called and I wanted to cancel the extended warranty and get my money back, they refused to give my money back and they canceled the warranty, but they refused to give me my money back. I’ve never used it, this way it was my first time trying and just food for thought don’t go with them because they’re just gonna keep your money if you cancel They called and rectified the situation Ok an up date on this F-en company I cancelled my warranty which this come does not give you the warranty they are a broker for the warranty I have had I cancelled my coverage and what did they do they took yet another 174 dollars out of my account then when I called in, they said it has not been canceled. It was canceled today at six which that’s wrong because I called yesterday and the guy told me it said it was canceled and the computer so therefore nobody knows what the f$!k is going on in that company so my words to you is never ever trust this company because all they going to do is broker your warranty and then they’re going to charge you more for the warranty than what they’re buying it for.
Unknown Name
Jun 04,2024Quick to take your payment in full, take their time to deny your claims, refuse to give refund as outlined in their agreement...run fast now
Ajumawi
Jun 01,2024they are great and nice folks . very professional so far mileage 104988
Leevan Jones
Jun 01,2024Great work. Will recommend
Dr. Robert Sneed
Jun 01,2024The representative were very pleasant knowledgeable of the warranty, and actually inform me I was qualified for a better warranty, which was greatly appreciated
felicia stewart
Jun 01,2024the gentleman who processed my payment was pleasnt and very helpful, I appreciate.
Merle
Jun 01,2024Awesome customer service
boybaje gym
May 31,2024Mr. Marcus was very informative and sincere. I really recommend him to any potential customers... Very good guy. Thanks. Marcus
Estefany V
May 31,2024Got my policy with Jason Collins he was very helpful and got me a good deal! This policy gives me peace of mind to make sure my car is covered in case of any kind of unexpected car repairs
Shawn
May 31,2024Marcus was great gave me 2 years free of coverage awesome
Robert A Mahome
May 30,2024I spoke Eli (5/29/24) and he was as knowledgable and professional as any customer would hope for. He answered my every question and was able to provide me all of the information I needed to make the best choice for me. With reps like Eli on the job, Empire is in good hands
Keira Dennis
May 28,2024Initial Experience: My initial dealings with Empire Auto and Head Start Warranty were satisfactory, with prompt communication and the approval of a smaller claim. However, my experience has since drastically changed. I am now facing significant issues with two separate policies, both of which have involved the denial of larger, more substantial claims. These actions have prompted me to escalate the matter to the State Insurance Commissioner and Attorney General, who are now investigating potential violations of consumer rights and fraudulent practices. Policy One: I initiated my policy in March 2024. Shortly thereafter, I contacted Empire Auto to correct an estimated mileage I had provided at the time of purchase. I was not near the vehicle when I initially gave the mileage, so I contacted the company to update it. This correction was acknowledged by Empire Auto, and my fuel pump claim was subsequently approved. However, when I submitted an engine repair claim shortly afterward, it was denied. I was informed that the policy should have never been issued due to a mileage discrepancy, despite my earlier correction. Empire Auto then suggested I cancel the current policy and move to a sister company that handles vehicles with higher mileage. They further recommended I wait 30 days to refile the engine claim under the new policy. This appears to be an attempt to manipulate me into committing insurance fraud, as I have this conversation documented on a recorded call. Policy Two: In a separate instance involving my second policy for my Ram 1500, I experienced a similar issue. After the fuel pump claim was approved, it was discovered that the vehicle required additional engine repairs. However, Empire Auto has since denied the engine claim, citing an inability to verify prior service records. These records were provided by a licensed and insured mom-and-pop service location that has maintained my vehicle for the past four years. Despite supplying the required documentation to both the warranty company and Empire Auto, they continue to claim the service records are unverifiable due to the size and nature of the service location. These actions clearly demonstrate a pattern of fraudulent practices, bad faith, and violation of consumer rights. Additionally, it has been noted by Preston Auto that they will no longer accept any policies from Empire Auto moving forward, due to the ongoing claim issues they have encountered with this company. Conclusion: Based on my experience, I strongly advise consumers to avoid Empire Auto and Head Start Warranty. Their actions reflect an intentional disregard for consumer protection laws and their failure to act in good faith. If you value transparency, fairness, and integrity, seek other warranty providers. -Keira D
customer
May 28,2024He called right away and went straight to the Titanium plan I needed, answered all questions andvexolained everything
Katrina Oleson
May 28,2024James was very polite and helpful.
Kuwanna Bobbitt
May 28,2024Great Salesman. Explain everything clearly. Provided all details. Thank you Danny.
Jasman
May 25,2024Dan was great very very sweet and would deal with him more often
8 The Green Suite # 11230 , 19901, Dover, US
http://empireautoprotect.com
Salim Sarwari
Jun 05,2024Jason Collin’s helped me very efficiently and explained everything to detail. He made great effort for his customers to be happy with what is offered for them. Friendly guy made small talk and made me feel comfortable enough to keep staying on the phone! 😁