Matthew Kennedy and Ezra Goldberg were very professional, knowledgeable, friendly. They handled the transaction brilliantly. I would recommend their services and their company highly.
The Customer Service Rep was Professional, Knowledgeable, also listen to the needs of the customer, the greeting was great, I was very pleased.
Got what I wanted
Ashley has been helping me for the last few days. She went above and beyond to get my needs met. I am very satisfied. I give Ashley 100% excellent customer service. She should be employee of the month/year.😊
Thank you Empire. They covered $4200 dollars of my claim. Thanks for the peace of mind.
James was great at helping me through canceling my dad's account when he passed. Thanks James
I purchase a car warranty from Empire, apparently, they noted my car mileage wrong or at least that what they are saying is why that won't pay the claim, noting a mileage discrepancy. Funny thing is that the discrepancy issue did come up until the repair shop sent the pictures and estimate EMPIRE /DOWC requested. What's worst is that I am being sent back and forth btw Empire (Broker) and DOWC, I did not enter into a contract with DOWC .
Quick and to the point. Gave me the option I was looking for.
Steve was a pleasure from start to finish . Gave me exactly what I was asking for . It was a seamless transaction from start to finish. Excellent customer service !
Awesome Job
He took the time to answer all my questions and explained everything to me
Knowledge and information given at time of purchase. Did not take long at all
The agent, he was very helpful and straight to the point! I’ll definitely recommend him!
Very informative and polite and went over everything throughly.
They where very helpful and explained everything well. Answered all my questions with detail.
Marcus was very informative and professional. He answered all my questions in a timely fashion.
Great salesmanhip!
Michael Gibbs was absolutely amazing answered all my questions and concerns and got my warranty done fast and easy
I recently canceled my Empire auto protect policy simply because I didn’t think it was quite the right fit for me, but they were very very easy to work with. They immediately canceled my policy and refunded my initial $99 deposit. They’re very kind and easy people to work with I would highly recommend them to anyone
T Walk
Feb 28,2025They understand the need for this service