Service check completed swiftly and on time. Engineer reassured everything functioning as it should be and made recommendations on increasing battery capacity.
Engineer was very helpful explaining everything and about battery system
The final result is great with more efficient, more aesthetically pleasing replacement solar panels combined with good pigeon proofing. However, due to pigeons quickly nesting under the new solar panels, I had to ask ESE Solar to come back twice to fix the issue.
Engineers were punctual, polite, knowledgeable and quick.
Did the job quickly and efficiently. Just like to add that the call-out charges are extremely excessive
Quotes were done very promptly Installation was clean tidy and quick. Only downside is the app hasn’t been explained to us and what we need to do to get this working properly for our energy provider and tariff.
On time. Useful tips and advice.
After missing two annual visits, I was expecting to have the performance of the solar panels checked.
The person who came was early and very polite. He checked the metres and took photos. Said the panels were working well.
A great team. Very knowledgeable. Looking forward to the benefits from my storage battery upgrade.
Provide useful constructive feedback
A really positive and helpful company.
Great service from ESE, initial contact to arrange the annual inspection through to the engineer arriving were excellent. The engineer arrived on time, introduced himself, was polite and courteous and took time to explain the system and potential upgrades.
Have an issue with my solar, paid for a maintenance contract in 2022 and haven’t seen sight sight or sound of ESE since. Reported an issue more than 36 hours ago and haven’t heard back from them. Think twice about taking out their maintenance contract as it appears not to be worth the paper it’s written on. I hold my hands up I didn’t have the August 2023 appointment logged, in my defence I was going through cancer treatment at that time, as for the additional battery installation again I agree, however this was not a health check it was purely installation.
The lady who contacted me was very professional, and was clear and concise in the information she both requested and gave.
Having had solar panels for a number of years we find ESE a very good company, John came to talk about battery installation and was very professional and informative, not pushy. He told us things we didn't know and helped us make an informed decision.
Punctual friendly service ready to answer any questions or problems
Very efficient and courteous interaction
This company is efficient and polite Very knowledgeable They keep customers informed
Margaret Spalding
Apr 14,2025Arrangements by phone went well. Technicians fitted additional battery. However , big problem, cannot connect the system to the app on our iPhone. We were told to ring Head Office which we did and we were told that we would be contacted within 48 hours. We are still waiting 8 days later!