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Reviews 258
Gloria Bryant
Apr 04,2023I would have gave you a 0 but there is none. But to send something to someone who hasn't EVER!!! order from you and then ask for payment and when I don't pay you have a debt collector on me. I would have NEVER!!! order something that cost $80.00 and especially something that is useless to me. I take care of both of my elderly parents and for you too do something like this makes me SICK. I have told all of my friends they won't even order NOTHING from you NOW. This bussiness is a scam.!!!!
Robyn Wilson
Nov 23,2022I have been a customer of Figi"s for decades, I love their products and give offen as gifts! EVERYONE loves their chocolates, brownies and nuts. I do not mind the price for good quality...and I am damn sure not going to let a recall deter me from continuing to use! Every major company has had to recall something at one time or another. Figi's has me as a life long customer!
Theresa O'Keefe
Nov 08,2022If I could rate them a zero I would! They send out catalogs with “Pre-approved” NOT “Pre-qualified” plastered on both the outside and inside of the catalog, however, when you place the order and go back to check on the status, you then notice they are requiring a down payment equal to the amount of the product minus the shipping and taxes. I received no notification of such prior to my checking on my own. They also don’t allow you to cancel the order, you have to wait 90 days, as I was advised, for it to “fall off”. This is a deceitful practice! I’ll just simply use one of my credit cards to purchase elsewhere. I would NEVER recommend FIGI’s Gallery to anyone I know!!
Murdis Young-hamlett
Dec 18,2020Figi's Gallery is very corrupt. They cheated me out of 70.00 dollars. They will send you from one person to another when you call them and lie that you didn't pay your bill. They need to be ran out of business for their poor customer service. I will send an email to several people that I know so that they can pass it on not to buy from Figi's. I am going to place it on the social medias like Facebook and Twitter.
Hailey
Feb 10,2020First off I would like to say that all of the people leaving 1 star reviews did NOT read the TERMS AND CONDITIONS. It clearly states on there how much the shipping and handling will be (it's based off of how much your order subtotal is.) Yes, the quality can be bad at times, but no company is perfect. And YES YOU DO HAVE TO PAY FOR SHIPPING EVEN IF you return the item because they still had to pay postage to ship it to you(along with $6.95-7.95 to send it back.) And for those of you saying that they shipped it to the wrong address, please just have them double check your shipping address before you tell them it's okay to place the order. If the package does get shipped to the wrong address, just call in and BE POLITE to the customer service rep because then they will do everything they can to help you. It was most likely the mail-carrier's fault for taking it to the wrong place, not the companies. If you're rude to the customer service rep then they will NOT want to talk to you. Just remember that IF YOU DON'T WANT TO TALK TO THEM, THEY WON'T WANT TO TALK TO YOU! Shipping costs: THEY DON'T CARE HOW EXPENSIVE YOU THINK THE SHIPPING COSTS ARE--- if you don't like the shipping costs, then DON'T ORDER! They'll do just fine without you. Next, just because of the fact that you "have been a customer for # of years" DOES NOT MATTER. If you don't pay your bills on time, then you get a late fee and that is that. This company does not help grow your credit, nor do they have a physical credit card anymore. They give you a rough estimate of a credit limit based off of your household income. YOU ARE PRE-APPROVED FOR A CERTAIN AMOUNT--- UNTIL FINAL CREDIT APPROVAL (which can and will change your credit limit based off of household income, etc.)!! Once you place an order, the credit department determines whether or not you need to make a down-payment (down-payments are normal, DON'T YELL AT CUSTOMER SERVICE just because you have to make a down payment... it's not their fault), if it gets cancelled, or if it ships out. The monthly payment number that you see IS JUST AN ESTIMATE--- IT CAN CHANGE! (as it says in the Terms & Conditions) Next: Returning Items - Returns can take between 4-5 weeks during busy season, and 2-3 weeks during their normal season. Then you will be reimbursed for the order subtotal, and then you still owe them for shipping. When you order something, keep in mind that they only ship on business days, so Monday, Tuesday, Wednesday, Thursday, and Friday (before 12:00 p.m.) And to all the people saying they stole your money, they really didn't, you just don't understand how the system works. To the people saying that you didn't order something and it got shipped to you: NEWS FLASH, you did order it, you probably just don't remember. If you really didn't order it then you probably gave someone your account info which wasn't smart. TO THE PEOPLE COMPARING THEM TO AMAZON: they are NOT a trillion dollar company, they WILL NOT have free shipping unless there is a promo code out. If you love Amazon, then just order from them instead. One more thing for the people that call in yelling and swearing: That is NOT GOING TO HELP YOU GET YOUR WAY AT ALL. Just be patient and polite and the CSR will help you! And if someone tells you they aren't able to do something, they really CAN'T, they ARE NOT lazy. Seriously, read the TERMS AND CONDITIONS before you get mad next time.
Kim Brownell
Dec 24,2019Been figi customer for years. Moved to a new address. Placed my order online this year like every year. Customer service called cause i moved. Cancelled order and had to replace my order which is stupid because my account number never chnaged. Half hour on phone with customer and uneducated rep only changed my address and never placed new order so 3 family members received no gifts for christmas. Filed complaint with BBB and will write a negative review on every site. Also sent email to owners. Stay far away from this company.
Amy
Dec 13,2019I was going crazy looking for the website, now I see they went out of business. Sad we ordered every year an loved it.
Monty Ybarra
Dec 05,2019I have done business with them for 15 years!!!!! Never had any problems with this company. Sad that they won't be around any more. I will miss my holidays ordering. Good luck in your next business.
Tammi Marsh
Oct 05,2019HORRIBLE!!! OVER PRICED and NON QUALITY!! RUN do not WALK
Diane Curtin
Aug 28,2019very disappointed in the customer service here at the gallery After 3attempts and 3 phone calls over 2 days time and a waste of time nothing got resolved and manager rep was very sarcastic and nasty I spent over 250 for a vacuum for my daughter with an extended warranty and she basically told me I never purchased the warranty and started fighting with me over it and when i told her I was unhappy with the customer service she basically told me to shop elsewhere I will not be purchasing another thing from the gallery so disgusted If people cant be courteous they should not work in customer service never mind being a manager!! using my hard earned money elsewhere and I have my paperwork now and will be getting help from the manufactuer because I DID purchase an extended warranty!!!
Latisha Johnson
Jun 12,2019I thought this was a good company to do business with but as I tried to make my monthly payments system stop allowing me to make the payments then I get a letter two months later saying my payment is late weird now I have late fees I will never use again
Luci
May 21,2019Stay Away from Figis Gallery. I have been trying for months to pay my bill online. The account number that is listed on the bill does not work on their website. I have called 6 times and get the run around on why they won't fix it. I resorted to paying over the phone. I authorized the minimum payment. Next thing I know they charged the ENTIRE balance which made my checking account bounce. I will NEVER order from them again.
Sharon
May 05,2019I just received a bill from Figi's saying they haven't received my payment and have added a $15.00 late fee to my invoice! Really?? Funny thing is, I owe them nothing!! I ordered a while back, but paid them off. I had some problems with an order and their customer service, and swore never to order from them again, and I haven't! I just logged into my account, and it says I have no recent orders, etc. I don't know what they are trying to pull, but it won't work with me! Now I have to wait until Monday when they are available. I am waiting, but it also gives me time to stew!
account holder
Apr 26,2019I placed two orders in December, 2018. One was received promptly, in good condition, with good products. After waiting a couple of weeks and not receiving the second, I contacted them. Long story short, I got bad information and conflicting answers from various people as I tried to sort this out and get my order shipped. I did eventually receive a refund for that second order; however, the information on the stub was inaccurate and it appeared there had been no communication between the accounting department and the so-called customer service people. In other words, Figi's basically acted in good faith, but their public contact people were clueless and none of them was willing to take responsibility for actually resolving the issue. I finally asked to be removed from their mailing list. It now seems clear the turmoil was related to their imminent closing, though that is not an excuse. When I began receiving their new Gallery (?) catalog, I requested removal from that list as well. If anyone had been honest with me about what was happening or had taken responsibility for resolving my issue I might have been more open to at least finding out about their new venture. As it is, I don't want to do business with a company whose very name continues to remind me of this bad experience. Rant over. Thanks for the space to do it!
TONY J BLEAKNEY
Apr 12,2019people they are closed down. out of business.
Anthony Latino
Apr 08,2019This company is NOTHING BUT A JOKE BY NO MEANS WOULD I EVER RECOMMEND THEM THEY ARE PURE GARBAGE ESPECIALLY THE SUPERVISOR NAME JESSIE WHICH WAS TOTALLY RUDE AND DISRESPECTFUL AND NO HELP WHATSOEVER I NEVER RECEIVED THE PRODUCT I ORDERED AND THEY KEPT TELLING ME IT'S COMING AND THEN AFTER 60 DAYS THEY TELL ME NOTHING CAN BE DONE THAT I HAVE A BALANCE EVEN THOU I NEVER RECEIVED THE PRODUCT THEY SAY AFTER 60 DAYS NOTHING CAN BE DONE WHEN THEY ARE THE ONES THAT KEPT PUTTING ME OFF
Anthony E. Watson
Apr 07,2019I beg you not to do business with this company. They are calling us, after we paid the 29.99 bill off, threatening us with a bad credit report. We have about a 750 credit rating. We, once again, mailed the 3.00 (three dollars) to them and asked never call here again. Buy at your own risk for over priced merchandise. I didn’t know my wife bought this before Christmas....today is April 8th.
M J
Apr 02,2019The company preys on older people with their high priced stuff. My mom is in hospital and I had to take care of her bills. I found one from Figi's and paid it off early. It was a bit late but the payment was sent. Now she gets a late fee of $15.00. I called to speak with a customer service rep discuss the fee. They would not speak about it to me. I asked if there was amount due and they would not tell. They did say it was current. I called to see if they would waive the fee seeing she was a repeat customer and in the hospital. Plus the account was paid off early. They wanted me to send them a POA. I then called the number again and found they did charge her the $15.00 by going through their Automated System. They do not care about people only getting paid for their overly high priced stuff. Being her POA I will cancelling out her account soon. Bye bye Figi's.
RR W
Mar 28,2019I've no complaint concerning delivery, etc. My first order the cashew nuts were delicious and fresh but the next order wasn't as good and the nuts seemed old. My serious complaint is their billing system, it needs serious updating. Also, my understanding is that they are closing. I received no notice nor have I received a current bill.
3200 S. Central Avenue, 54404, Marshfield, US
https://www.figis.com
Hector Rodriguez
May 02,2023Don't use that companie , bad service, bad merchandise