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Reviews 758
Devorius Tubbs
Mar 06,2025The customer service is terrible. You can't get someone on the phone for customerservice. They text everything. They would send me wrong food orders. Then they don't want to refund me my money. They sending me food I have allergies for. Terrible experience
A C
Mar 01,2025Gave myself some time to cool down before writing this review to ensure I'm not coming from a totally unreasonable place. Here's what worked: the food gets delivered quickly. Aside from that one point, I have a few gripes to share with interested readers: it is virtually impossible to get ahold of customer service. IF YOU'RE READING THIS AND WANT TO TEST WHAT I'M SAYING, call their customer support line 816-888-3539 and see for yourself. The call gets immediately disconnected and you receive a text saying someone will be "with you shortly." "Shortly" ends up sometimes being tomorrow. I tried to cancel my subscription with them because the food was wildly high in sodium -- I realize that frozen foods getting transported across the country necessarily will have some salt to ensure freshness...but guys, we're talking 300% daily value from a 400-something calorie meal in some cases. I also tried to cancel my subscription because the food recommends a certain length of time in the microwave, which is always completely wrong. By the time the food gets heated to 165 degrees, it's rubbery and terrible in ALMOST every case (I won't say all - the chili was great, one of the chicken dishes was delicious). But truly outside of that, it was all really bad. Which is frankly shocking given the amount of salt. I TRIED to cancel my subscription. And when I finally got someone to text me about this request, they were ridiculously plastic in their response. This is a transcript of our text conversation, beginning with the automated text I got after calling: THEM: Thank you for contacting FlexPro Meals. A representative will be with you shortly. To expedite your request, please reply to this message with your name and a brief description of how we can assist you. ME: [My Name]. Cancel my subscription. THEM: (12 hours later) Good morning! Thank you for reaching out. I'm sorry to hear you're considering canceling your subscription. If there's anything we can do to assist, please let us know-we're happy to help! Best regards, Luz FlexPro Meals. ME: Please confirm that my subscription is canceled. That's all I need. THEM: Understand Aaron, is there any specific reason why you're looking to cancel? ME: Not "looking to cancel". I'm canceling. You guys make it impossible to cancel and that's a particularly grimy business practice. I'm asking again for you to please confirm that my subscription is canceled. Then I got an email finally saying it had been canceled. Do yourself a favor and DON'T use FlexPro.
michael kerley
Feb 27,2025Samantha's customer service was prompt and communication was straightforward and transparent. Didn't feel that sketchy pressurized sales you get from so many other services.
CK
Feb 27,2025I needed to make a quick adjustment to my orders and Samantha was incredible! She introduced herself by text and I responded and everything was taken care of! Love the level of service
Walter C
Feb 27,2025Had the wrong address down for an order and Samantha helped get a new one out ASAP. She is the best!!
Ronnie Hart
Feb 27,2025Samantha was very helpful. I had some concerns regarding my order and she was able to answer my questions addressing my concerns.
Laura Whaley
Feb 25,2025I questioned about the accuracy of the package dessert calories as it seemed too good to be true that the package indicated serving size is 1 portion and serving per container is 1. The package contains 4 cake pieces. Samantha responded quickly and clarified each piece of cake is 190 cals. She said there was typo on the package label that should have said 4 servings.
Breanna Isley
Feb 24,2025I subscribed with flexpro because I need a meal delivery service that's reliable and most of all affordable plus YUMMY! AND THEY'RE IT! My coworkers are now subscribed with them and we're having a little pantry party with our flexpro meals.
John Penfield
Feb 22,2025The meals are very tasty I would rate them outstanding!
Cecilia Kitts
Feb 22,2025Quality and taste of food are very good. Shipments always arrive on time and in good condition.
LaCole Smith
Feb 22,2025Delivery is good, but some of the food is subpar when re-heating. :/
Larisa Chiesa
Feb 22,2025The meals are delicious. I like the high protein and simple ingredients
Carrie
Feb 22,2025Flexpro meals has been helpful with my fitness and diet. Another plus is they have great tasting meals and their menu is expansive! I am amazed and I highly recommend their food and service!
B.C.
Feb 22,2025Been with flexpro for quite a while and they always meet my expectations. They are my go-to service for easy to prepare and healthy meals perfect for my busy days!
Jose Herrera
Feb 18,2025I have been subscribed to Flex Pro for over two years now. Although there are gonna be accidents with meals and shipments, Customer service has always been willing to help me and fix mistakes when needed. They have always been accommodating and willing to reimburse or fix their mistakes which I love. I will always be thankful for them and thanks to Flex Pro I'm 115lbs down and still going!!
who knows
Feb 16,2025Flex pro meals is one of the worst experiences I've ever had. Zero customer service and it's freaking impossible to cancel. The link i tried flex pro meals on i never once saw where it was going to be reoccurring. Then trying to reach customer service was a freaking nightmare. Call their number press 1 for customer service just to get hung up on over and over. List goes on with these crooks. Food was below average. Nothing good at all to say about my experience with them. Wish I could give a zero star.
Michael Newman
Feb 13,2025great food. great customer service. enough said.
Ken Hack
Feb 13,2025I have been hitting it hard, getting back in good health, better health as you know - tomorrow isn't promised! I signed up for FlexPro meals. I ordered for a month (Monday through Fridays) for my lunch after working out. They have different types of meals to meet your goals. Low sodium, hi protein, low carbs ... I have had two meals so far and both mmm mmm mmm. They also help me with my portion control lol lol lol I read some not so good reviews about communications. So far, they have been great, texting and emailing me. Clean lines of communication. My Rock Star rep, name Hope has been wonderful. She has been so helpful throughout the process and with all my questions. Some great specials as well. I got the $4 dollars for the first 21 meals and then $6.99 for life meals. My first shipment came in (frozen) and I had one meal busted. Instant credit. Onwards in my journey for me to be able to keep up with my grandkids - Conrad, Hudson, Zaylee and Easton lol.
Sami Casias
Feb 04,2025I feel this company is a scam in that you receive your meals, but they have your card info for good, unless you stop future payments and report them through your bank. There is no way to reach anyone over the phone (number is disconnected). When you text, someone responds hours later offering you more food. I have stopped all future payments and will not be purchasing from them anymore.
Nathaniel Charles
Mar 07,2025Fake reviews. I'm at the table now trying to eat the Argentinean Steak it's absolute dog shit. Id rather eat cardboard. Don't waste your $$$