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Established in 1927 by Aldo Furlanetto in Bologna, Furla looks towards its 90th anniversary with a foot grounded in its solid past of time-honored craftsmanship, artisanal expertise, a sense of beauty and innovative designs. Furla stands for quality, colorful creativity, joyfulness and a Contemporary Italian Lifestyle - producing bags, shoes, and accessories for both women and men.
Reviews 273
Mary Friz
Mar 09,2019Love love love my bags from furla!!!!! Best quality!
Ms P
Mar 01,2019This is relating to my experience purchasing from Furla Australia's website www[.]furla[.]com/au/en Very disappointed in Furla for making a customer wait > 1 month for order fulfilment, and then delaying a refund when clearly requested. The customer service I experienced does not reflect the higher prices of Furla’s products. The customer service's actions & responses are unclear, seemingly empty promises and delayed in a way that is making me wonder if it is intentional, as below: - Placed order over $400 via Furla AU website on 25 Jan 2019. Received order & payment confirmation from webstore.au@furla[.]com after completing checkout & PayPal payment. - On 30 Jan, webstore.au@furla[.]com sent shipping confirmation email, with an Australia Post tracking number. - Checked the tracking number over the next days, but the tracking just stated 'Item hasn't been scanned yet’. - Submitted online enquiry via Furla AU website on 4 Feb, asking whether the tracking number is correct, considering the tracking status. - On 5 Feb, the tracking status changed to 'Shipping information approved by Australia Post'. To date, the status remained such. - On 7 Feb, Furla AU responded (via webstore.au@furla[.]com) saying that Furla cannot find where the parcel is and that the order will be re-dispatched ASAP. Furla said they will keep in touch with new tracking details, with aim to re-dispatch by COB 8 Feb 2019. - I emailed webstore.au@furla[.]com on 11 Feb re whether order has been re-dispatched. Furla replied stating that as online stocks for my items had sold out, they are requesting items transfer from other locations, on transit back to their warehouse. Furla advised they hope to have an updated ETA COB 12 Feb. - I emailed webstore.au@furla[.]com on 14 Feb as there had been no update, requesting order cancellation and refund, as the delay is nearing 3 weeks, and concern whether the items would be in reasonably new condition & not shop displays, considering they had to be sourced from other locations. - I emailed webstore.au@furla[.]com on 19 Feb as there had been no response. - On 21 Feb, webstore.au@furla[.]com responded, stating the items had arrived to their warehouse for dispatch today, and asking if I still want a refund. I confirmed wanting a refund. - Response was only made on 1 March, stating: 'the fund have been reversed by a dispute claim from your bank’. Which seems to be a lie, as my PayPal account does not record that a refund had been made. Replied requesting clarification, and have not received a clear response. The only way to contact Furla AU is via webstore.au@furla[.]com, as stated on www[.]furla[.]com/au/en/contact-us-au, which makes communications difficult & limited. Furla, what is happening? I ordered a couple times from your AU website a couple years ago and encountered no issues.
MAGDALENA
Mar 01,2019I have to say for a company like Furla i had high expectations. Furla's customer service is the absolute worse. I purchased a purse in Italy a day before flying back for a gift and Furla told me that once in the US I had two wks to exchange at any Furla store. NOPE. I contacted pretty much all the stores within 2 days, bc i needed to "exchange it" for a diff color. No luck!! although they have the same item, same price, no one would do the exchange. I had my receipts/photos/ etc and nothing.No one will help, not even the Furla online. So much $$ down the drain I WILL NEVER BUY ANOTHER FURLA AGAIN
Katherine Su
Feb 18,2019Purchased furla bag on furla Australian official website furla.com. First, yellow tape on inside covering layer has broken. The protected packing looks mess. Second, the bag has FLAWS! It looks like a whole on the bag and someone makeup it. After contacting their team, they provided a return label and I sent it back as their instructions. Then, they disappear! They don’t have contact number in their official website, only email address or leave message. Keep sending emails and leaving messages to them ...... Until now No email reply, no refund, no replacement. Horrible customer service never ever!
Ett
Feb 08,2019I got a furla metropolis bag online and the strap cut 3 month after. I only used it a few times(about 4 times) before this to church. I tried contacting Furla to return the bag and I never got a reply. The bag just seems like such a waste now. I contacted the London store and they gave the vaguest explanation and offered no way of contacting the customer service team.
Mimi B
Feb 04,2019Le pire service client existant! Après plusieurs mois de relation désastreuse avec Furla (d’abord je commande par internet un sac qui est par la suite perdu par la société de livraison, Furla à besoin de semaines entières pour essayer de comprendre où se trouve le colis... bref un système et une procédure catastrophique à nos jours... Après des semaines de soit disant vérification de leur part avec leur partenaire de livraison, ils me demandent les coordonnées bancaires pour le remboursement. Des mois après cela, je n’ai jamais été remboursé de leur part) je suis exténué. Je ne sais plus quoi faire!! J’ai contacté à nouveau ce qui se fait appeler service client tout en étant pas un service mais un foutage de geule! Et on a pu me dire que le “service financier” a un problème technique pour rendre l’argent aux gens!! Non mais la blague! On sait pas si rire ou pleurer devant une telle affirmation! Une grande société comme Furla ça fait plus qu’un mois qu’elle a un problème technique et elle n’arrive pas à le résoudre! Mais de nos jours dans quelle partie du monde, dans quelle grotte ou au fond de quel océan cela peut encore exister?!! Avoir un problème technique pendant plusieurs mois et ne pas arriver à le résoudre.... mmhh une blague de mauvais goût... comme tout le reste d’ailleurs! Donc voilà la cohérence enfin chez Furla! Ils adorent le mauvais goût! Ah oui et ils adorent aussi ne pas tenir informé leur clients sur ce qu’ils font ou ce qu’ils ne font pas. Non parce qu’ils ont toutes mes coordonnées (téléphone, mail, adresse, tout) et vous pensez qu’ils m’auraient averti qu’il fallait attendre attendre attendre attendre pour le remboursement parce qu’ils ont un très grave problème technique?! Eh bah non!! Personne ne m’as jamais contacté! C’est toujours moi qui perd mon temps et mon énergie pour eux. On peut s’appeler ça un service? On peut s’appeler ça une société sérieuse? On peut s’appeler ça une société à qui faire confiance?! Non. Ils s’ennfoutent de leur clients. Ils savent faire la pub, se donner une image soit disant prestigieuse mais à l’interne leur fonctionnement c’est un disastre! Une blague! Quand on est au téléphone avec eux c’est comme dans un film d’horreur... c’est un foutage de geule puissance dix millions! Chaque fois on a le droit à des excuses et on nous dit de nous pas nous enquêter, mais le nécéssaire n’est jamais fait. Pour quelle raison? On ne sait pas.... mystère... Non pardon on sait: Furla honte à vous! Vous vous moquez de vos client de leur intelligence ainsi que de leurs avoirs que vous volez sans rendre ce qui est du! Honte à vous pour votre disfonctionnement vous êtes entre le ridicule et l’horrifique.... RIDICULE et HORRIFIQUE: voici ce qui vois décrit de manière concise!
Anna-Simone
Jan 19,2019I swear to Furla! I own 4 bags bought in Copenhagen, London, Nice and Rome and I have never experienced bad service or bad quality of the product. Quite the opposite, always nice people and I LOVE these bags! I will continue to buy Furla for as long as I live.
Elizabeth Magarik
Jan 16,2019Poor quality, useless and disrespectful customer service. Received their bag as a gift. After approx one month of careful use a locket got broken. Since the bag was under warranty period they repaired it. It took about 2 months of wait though! I didn't use the bag for a period of time after that but when I did the same locket got broken again! But this time the warranty of 1 year was finished. I contacted customer support asking whether I can get it fixed via them (not free of charge obviously) or at least if they could send me the new locket (I would pay for it too)! The answer was sorry the warranty period is over we cannot help. So I have almost new bag that I cannot use as I cannot close it. Be warned that if you buy something at Furla the customer service will not help you in case of issues! I have never seen such an outrageous disrespect for the customer.
Joann Markey
Jan 01,2019My daughter got 2 similar wallets and a 2 similar key chains for christmas. When I went to return one set, they told me sorry our return policy is 14 days. What company in their right mind gives someone 14 days around christmas time. I was told too late on December 31st which is 6 days after christmas. AWFUL!!!!!!!!!!!!! Thuis is the most ridiculous policy around the holidays that I have every heard of. Let's see how prompt the 14 day lose it or use it corporation comments on my review and/or emails.
Sarah Nettleingham
Nov 20,2018I first bought a Furla handbag and purse in Furla Milan 4 years, and I have to say both have lasted well. However, last year in London’s Furla shop I bought a £350+ handbag and haven’t been impressed with it. Admittedly I used it everyday for a good year, but even so I wasn’t expecting the handles to have rubbed and peeled to the extent they have. It now looks so shabby that I don’t use it anymore. I also bought some Furla sunglasses 3 years ago, but the screw repeatedly kept falling out, thus making them unwearable. I kept having to take them to my local optician to be repaired, but in the end it was getting ridiculous so I bought another (different make) of sunglasses instead. This summer I saw a great little Furla duffle-handbag on holiday. Admittedly I though twice before buying it after the last two incidences, but as it was cute and wasn’t designed the same as my London bag I thought ‘why not?’. I really wish I hadn’t. After 3 months of daily usage, not only would the toggle not hold in place to secure the bag up, it then snapped off completely a couple of weeks ago, which means I have to tie the bag to secure my possessions inside. Not practical and very annoying when I need to take things in and out. I hate to say it, but Furla’s quality does appear to have taken a huge nose-dive in the last 3-4 years, and I sadly won’t be making anymore purchases from them because of this. A shame as their bags do look great :((
Kelly Moynihan
Jun 21,2018My bag's handle broke immediately after I purchased it. I've attempted to contact their customer service dozens of times about it (through multiple methods) and have been completely ignored. Radio silence, through multiple mediums of communication. I couldn't believe that a major brand would do this--my guess is they are trying to wait out the 60-day return window (I mistakenly revealed to them that I do not live in the city in which the bag was purchased) so that they can say it's no longer eligible for return. All I want to do is return the bag for a refund!
Claudia Morgado
Jul 10,2014I have bought several items from Furla in the past years and all I can say is that the online shopping experience is great. Excellent service, quick delivery. On a less positive note, I have only had to return an item once and I found, in comparison with other online shopping services, that the refunds seem to take a bit longer than I am used to. Otherwise, great service and high quality products.
via Bellaria 3/5 40068 San Lazzaro di Savena Bologna ITALIA, 40068, BOLOGNA, IT
http://furla.com
Tania
May 27,2019The worst experience ever. The bag just broke in first day. The shop, the official site and even Instagram page just ignoring my messages. Totally unprofessional service. Never go for it!!!!